Staff Development Potpourri University of Delaware

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Staff Development Potpourri University of
Delaware

• General training opportunities and media to
  appeal to different learning styles
• Self-directed learning to keep current with
  central IT information and to develop and
  maintain technical skills.
• IT training programs to address audience-specific
  needs

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ENVIRONMENT

• IT training voluntary at UD
• One university-wide IT requirement is acceptance
  of the University Responsible Computing
  Policyone for faculty and staff and one for
  students.

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IT training categories

• By audience
• By source
• By delivery-method

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Training by Audience
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Training by Source

• Vendor-supplied
• Vendor-supplied, customized in-house
• Developed in-house

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Training by Delivery Method

• Hands-on, instructor-led
• Live presentation (e.g. using PowerPoint) in the
  classroom
• Self-paced using interactive CDs
• Online tutorials with practice files and
  exercises
• Closed-circuit television.

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General Staff Training

• Vendor-supplied manuals, tutorials, videos,
  interactive multi-media, and web-based training
  good quality and variety for different learning
  styles
• IT Staff time freed to focus on
• Instructor-led classes for higher level learning
• Consultation on users application

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General Staff TrainingStrategy Advantages

• Contain costs
• Promote self-directed continuous and just-in-time
  learning to learn features
• More efficient use of IT staff time to consult on
  specific client applications
• www.udel.edu/learn/usered

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Faculty-IT Partnership

• IT staff members collaborate with the Center for
  Teaching Effectiveness and Institute for
  Transforming Undergraduate Education
• To help faculty members connect their learning
  goals and the actual technology-enhanced lessons
• To promote student-centered, active,
  problem-based learning.

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Faculty Technology Institutes

• Offered first weeks of summer and winter sessions
  
• 05 winter kickoff with Dee Fink guest speaker
  prominent expert in instructional design
• Designing courses for more significant student
  learning
• Related sessions, faculty showcase

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Faculty Training Classes

• Instructor-led, hands-on
• WebCT Learning Management System Introduction -
  includes creating a sample course
• Other sessions how to effectively use WebCT
  discussion groups, organize course content, set
  up quizzes surveys, set up grading modules to
  achieve learning goals

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PRESENT

• Practical Resources for Educators Seeking
  Effective Technologies
• UDs teaching, learning and technology center
• Consultations on instructional design
• Try out equipment for exploring uses of
  technology in teaching.
• www.udel.edu/present

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50 Faculty-IT projects

• Many initiated with the help of technology grants
• Incorporated in courses, provide templates for
  other faculty
• John Deiner uses student presentations to create
  newsletter
• Mark Stanton makes online testing feasible
• Bill Saylor reduces teacher time while
  maintaining student quality/time on task
• Faculty Profiles

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Financial Staff

• PeopleSoft Financial System
• Phase 1 implemented July 2003
• Phase 2 implemented July 2004
• Communications and Training Team -
  representatives of Processing Offices, Colleges,
  the Provosts office and Information Technologies
  developed and delivered courses using
  train-the-trainer models
• www.udel.edu/udfs/info/

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Student Employees

• 150 students work as site assistants in 9 public
  computing facilities operated by IT-User Services
• Developed training program for main site, Smith
  Hall, student site assistants using WebCT
• Disseminate consistent information
• Available for review at any time

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Smith Site Assistant Course Outline

• General Information
• Site Duties/Consulting
• I/O Job Processing
• Customer Service Skills
• Need To Know
• Printing
• www.udel.edu/webct/
• smithIO-guest guest

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IT Support Staff

• Central InformationTechnologies group report to
  CIO IT VP
• Department IT support staff employed by
  University departments and colleges
• Campus Information Technology Associates ( 62
  CITAs)

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CITAs

• IT professionals
• Discipline expertise and computer experience
• CITAs are welcome at IT staff meetings, and staff
  interaction is encouraged
• Needed to build communication and foster
  partnership

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CITA training program

• Spring 2002 developed program using WebCT to help
  CITAs become as self-sufficient and informed
  about information technology at UD as possible
  (voluntary)
• Hook or carrot to entice CITA participation
  free training and training materials.

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WebCT CITA Training Course

• Deliver orientation and standards information
  (what central IT wants all IT support people to
  know), through a series of six links (sections).
• CITAs who review orientation pages and take
  self-tests after each section are eligible for a
  prize IT-funded technical skills training and
  materials (what CITAs want to know).

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76 CITAs completed and got the prize!

• 200 allotment to purchase technical manuals and
  books of their choice (twice!)
• VTC Online and Oracle Library subscription
• Formal training on campus paid for by IT
• Formal training off campus shared expense with
  department
• www.udel.edu/cita

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Keeps Getting Better!

• CITA participants enjoy these opportunities to
  learn
• Working relationships have improved because of a
  sense of camaraderie
• Information is shared as received especially
  valuable in system administration and for
  interoperability of departmental and central
  computing services

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Wrap-up

• Each program
• Puts focus on the learner,
• Ensures consistent body of up-to-date
  information
• Provides resources, incentives and a venue for
  building a community of life-long learners who
  can use technology to work smarter, not harder.

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Contact Information

• Chris Murphy
• University of Delaware
• Murphy_at_udel.edu
• 302-831-3738
• Thank you for coming!
• Id be happy to share information or answer any
  questions on or off line.