The First Great Obstacle to Motivating Others

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Chapter 10

• The First Great Obstacle to Motivating Others

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Agenda

• Chapter Summary
• Interactions
• Satirs Interaction Model
• Why Communications go awry
• Clearing up Communications

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Chapter Summary

• The first great obstacle to motivation is a
  different kind of blindness the inability to see
  yourself as others see you.
• Are you willing to appear foolish in front of
  other people?

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Interactions

• Yetta and Sam
• Yetta Someone has to set up the coffee.
• Sam Im willing to do it.
• Yetta (angrily) If youre going to feel that
  way about it, Ill do it myself!

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Interactions

• Manifest part of an interaction (behavior
  feedback)
• Every interaction can
• Open new possibilities
• Reinforce old possibilities
• Activate survival roles
• Increase assaultiveness
• Increase pain

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Satirs Interaction Model

• Seven steps occur between the time you manifest
  something and I respond.
• Sensory input
• Interpretation
• Feeling
• Feeling about the feeling
• Defense
• Rules for commenting
• Outcome

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Why Communications Go Awry

• Perception
• Wrong time
• Wrong Place
• Wrong Person
• Self-worth

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Clearing up Communications

• People respond better to you if you devote
  attention to their problems,
• but one way of devoting attention to their
  problems is by knowing and understanding your
  problems.

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Clearing up Communications

• Use this formula when approaching your people.
• Tell them what you perceive
• How you feel about what you perceive
• How you feel about that feeling.
• Example When I find myself asking you three
  times when you will finish this late assignment,
  I feel ashamed about acting like a dictator and
  not trusting you, yet I dont know how else to
  deal with my anxiety over the project schedule.

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Questions? Comments?