Ch. 5: Leadership Mind and Heart

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Ch. 5 Leadership Mind and Heart
For Dr. Landrum By James Esch October 26, 2002
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Leadership Mind and Heart
Test Mythical hero mentors often are key to
great achievement ex Oprah, Shaq, Alexander the
Great Test Is IQ alone important? No! But it
helps, and god forbid you dont have any other
keys Test Change Relationships. Who builds
relationships best? Females In a time of rapid
change, leaders focus on personal relationships
as a way to bind people together.
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Leader Capacity Versus Competence
Capacity is the potential each of us has to do
more and be more than we are now Working
effectively with other people requires much more
than practicing specific, rational skills it
often means drawing on subtle aspects of
ourselves, such as our thoughts, our beliefs, or
our feelings, and appealing to those aspects in
others. It has been stated that being a whole
person means operating from mind, heart, spirit,
and body
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Mental Models
Test Mental model multiple intelligence (Howard
Gardner, Michael Jackson, and Michael Jordan are
what? Kinesthetic Test Jeff Bezos and Bill
Gates SAT scores are logical/mathematical
(Cognitive) Mental models are deep-seated
assumptions, values, attitudes, beliefs, biases,
and prejudices that determine how leaders make
sense of the world Test What are males wired
for? Specifity for females?
Generalities Test Which group is best at
verbalizing? Females
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Mental Models
Perception is the process people use to make
sense out of the environment by selecting,
organizing, and interpreting information from the
environment Stereotyping can be detrimental to
the leadership process Stereotyping is the
tendency to assign a person to a group or broad
category and then attribute widely held
generalizations about the group to the
individual Leaders have the ability to break
free from outdated mental models. This is
crucial since what worked yesterday may not work
today
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Developing A Leaders Mind
Test Abnormal success comes from abnormal
leaders who are independent! Independent
thinking consists of questioning assumptions and
interpreting data and events according to ones
own beliefs, ideas, and thinking, not according
to pre-established rules, routines, or categories
defined by others. People who think
independently are willing to stand apart, to have
opinions, to say what they think, and to
determine a course of action based on what they
personally believe rather than on the thoughts of
others
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Developing A Leaders Mind
Test What is Pike Syndrome? What was true isnt
necessarily still true! Pike syndrome was
brought about by an experiment in which a
northern pike was placed in a large aquarium with
a group of minnows, but separated with a single
piece of glass. The pike attempted many times to
catch the minnows, but ran into the glass.
Eventually, the glass was removed, however, the
pike retained the thought that the glass was
there, and did not make an attempt to catch the
minnows The power of the beginners mind is
rather mighty. Nobel price-winning physicist
Richard Feynman had an IQ of 125, which is
definitely not considered genius. However, he
was always questioning, always uncertain, always
starting over, always resisting any authority
that prevented him from thinking for himself. It
was this curiosity that made him great
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Developing A Leaders Mind
Rajat Gupta, worldwide managing director at
McKinsey Co. states that poetry and literature
helps us think in more well-rounded
ways. Systems thinking involves seeing patterns
in the organizational whole instead of just the
parts, and learning to reinforce or change system
patterns Complexity can overwhelm leaders,
thereby undermining confidence Peter Senge,
author of The Fifth Discipline, argues that
reality is made up of circles rather than strait
lines Test (5th Discipline) New products mean
new money New people mean slower development,
therefore counter to successful operations in a
dynamic world
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Developing A Leaders Mind
Personal mastery covers three qualities personal
vision, facing reality, and holding creative
tension Personal vision focus on the end
result, the vision or dream that motivates them
and their organization Facing reality
commitment to the truth Holding creative
tension There is a large gap between ones
vision and the current situation. The gap is
between ones desired future and todays reality.
This can be a source of creative energy to
accomplish goals.
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Emotional Intelligence Leading With Heart and
Mind
Emotional intelligence is the ability to connect
effectively with people. It has been suggested
by some that emotion, more than intellectual
ability, drives our thinking and decision making,
as well as our interpersonal relationships Primar
y emotions Anger fury, outrage, resentment,
hostility, violence Sadness grief, sorrow,
gloom, despair, depression Fear anxiety,
apprehension, nervousness, terror,
panic Enjoyment happiness, joy, relief,
contentment, delight Love acceptance, respect,
friendliness, trust, kindness Surprise shock,
astonishment, amazement, wonder Disgust
contempt, disdain, scorn, abhorrence,
distaste Shame guilt, embarrassment, remorse,
humiliation, regret
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Emotional Intelligence Leading With Heart and
Mind
Test look within objectively and see yourself as
others see you! Pessimists dont see themselves
as negative and contra to success Test The
Components of Emotional Intelligence
Self-awareness being aware of what you are
feeling Managing emotions ability to
balance ones moods so they do not get in the
way of what needs to be done Motivating
oneself ability to be hopeful and optimistic
despite obstacles, setbacks, or even outright
failure Empathy ability to put oneself in
someone elses shoes, to recognize what others
are feeling without them needing to tell you
Social skill ability to connect to others,
build positive relationships, respond to the
emotions of others, and influence others, is the
final component of emotional intelligence
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Emotional Intelligence Leading With Heart and
Mind
Test A high level of self-awareness, combined
with the ability to manage ones own emotions,
enables a leader to display self-confidence and
earn the respect and trust of followers Emotional
ly intelligent leaders can have a positive impact
on organizations by helping employees grow,
learn, and develop creating a sense of purpose
and meaning instilling unity and team spirit
and building relationships of trust and respect
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Leading With Love Versus Leading With Fear
Traditionally, leadership in many organizations
has been based on fear Test What is the key to
lock innovative leadership? Fear of risking,
being different, failing, delegation Fear in the
workplace can prevent employees from doing their
best, from taking risks Real Life
Case ServiceMaster, a dynamic company that
cleans and maintains hospitals, schools, and
other buildings, makes a priority of treating
employees with respect and are concerned with how
the employees feel about themselves and what they
are doing. This is a huge motivating factor and
encourages employees to exercise their own
judgment and do their best
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Leading With Love Versus Leading With Fear

• Most people want more than a paycheck from their
  jobs. Five unspoken requests are as follows
• Hear and understand me
• Even if you disagree with me, please dont make
  me wrong
• Acknowledge the greatness within me
• Remember to look for my loving intentions
• Tell me the truth with compassion
• Fear-based motivation one needs a job for their
  basic needs, if a job is given, enough effort
  will be put forth to keep ones job
• Love-based motivation if the job and the leader
  make one feel valued as a person and provide a
  sense of meaning and contribution to the
  community at large, then one will give all they
  have to offer

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Internet Resource

• Ways you increase your EQ
• Decide how you want to be emotionally. (amused,
  relaxing, inspiring)
• How are you at the moment? Are you short
  tempered? Do you stay angry for long periods of
  time?
• How do you get from where you are to where you
  want to be? Work hard to change old habits,
  listen to others points of view, control your
  anger level, and learn to relax and enjoy your
  positive emotions
• Who can help you? Trusted colleagues, external
  mentors, etc
• Making the changes permanent. Practice! Keep
  trying until the new way of thinking becomes a
  second nature. Look for the good in people.
  Help others to find their best
• Emotional Leadership enables you to energize your
  team into doing what you are asking by helping
  them find the motivation in themselves
• http//www.paddyspruce.com.au/newsletter13.html

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Questions
2. Do you agree that people have a capacity for
developing their minds and hearts beyond current
competency? Can you give an example? Yes.
People always have the ability to further develop
their minds and hearts beyond what they are
currently capable of. However, some conditions
must be met before they can attempt to improve
upon themselves. First, they must want to
further develop their minds and heart. Second,
they must be devoted and put forth effort. When
one focuses their desires and puts full effort
into reaching a goal, there are few limits to
what may be accomplished.
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Questions Cont
4. Discuss the similarity and differences between
mental models and open-mindedness Mental Models,
in a nutshell, are basically deep-seated
assumptions, values, attitudes, beliefs, biases,
and prejudices that determine how leaders make
sense of the world. Two of the most important
components of mental models are assumptions and
perception. open-mindedness is basically an
approach to independent thinking, and consists of
trying to break out of the mental boxes, the
categorized thinking patterns we have been
conditioned to accept as correct. These
categorized thinking patterns are often referred
to as mental models. These two elements are
related since open-mindedness basically aims to
break out of mental models.
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Questions Cont
6. Which of the five elements of emotional
intelligence do you consider most essential to an
effective leader? Why? I believe that
self-awareness is the most essential to an
effective leader. This is mainly based on the
belief that people who are in touch with their
emotions are better able to guide their own
lives. As a result, this can spark a sort of
charisma and motivate others as well. 8. Have
you ever experienced love and/or fear from
leaders at work? How did you respond? Yes, my
employers emphasized that all of their employees
are important to them and have listened to their
suggestions and needs. By being told that I was
important and have a voice in the company, I
tended to put forth full effort in projects since
I wanted to be a part of them, not simply because
I had to.