Performance Excellence at Northwest Technical College

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Performance Excellence at Northwest Technical
College

• NTCs Approach to Continuous Quality Improvement

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EXCELLENCE ..

• Academic Excellence
• Institutional Excellence
• Co-Curricular Excellence
• Individual Excellence
• Service Excellence

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Academic Excellence

• How do we know?
• Learner achievement
• Placement
• Graduation
• Program accreditations
• Program review
• Enrollment

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Institutional Excellence

• How do we know?
• Accountability Indicators (MnSCU)
• College Scorecard
• Efficiency Measures
• Quality Indicators
• Accreditation
• AQIP Systems Appraisal

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Co-Curricular Excellence

• How do we know?
• Satisfaction rates
• Participation rates
• Perkins accountability measures
• Enrollment
• Learner retention

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Individual Excellence

• How do we know?
• Certifications and licensure
• Educational credentials
• Performance Reviews
• Professional Development participation
• Achievement of growth goals

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Service Excellence

• How do we know?
• Learner and constituent satisfaction
• Retention
• Reputation
• How are we doing? feedback

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Performance Excellence System

• What is NTCs Performance Excellence System and
  how does it work?
• We have mission/purposes, values, priorities,
  goals, objectives, action strategies, processes,
  measures. how do they all fit together?
• Why are we using a Systems approach?

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PERFORMANCE EXCELLENCE THROUGH A SYSTEMS APPROACH
TO CONTINUOUS QUALITY IMPROVEMENT
Learning Processes

• High Schools
• Colleges
• Community
• Recruiters
• Various Vendors
• Taxpayers
• MnSCU Board Chancellor
• Legislature
• Employers
• Learners
• Etc.

• Learners
• Employers
• Community
• Businesses
• State
• Other Employees
• Other Colleges, schools
• Funding agencies
• Alumni
• Etc.

• Learners
• Faculty and staff
• Administration
• Facilities
• Supplies
• Technology
• Educational Materials
• Equipment
• Finances
• Policies, Goals
• Etc.

• More knowledgeable learner
• Curriculumcourses, programs
• Learning activity
• Evidence of learning
• Grade/transcript
• Degrees, diplomas
• Contract
• Policies, Goals
• Etc.

Student Support Processes
HR Processes
Admin. Process
Union Processes
Results
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What? Northwest Technical Colleges Performance
Excellence System
Northwest Technical Colleges Performance
Excellence System is aligned with the Higher
Learning Commissions Academic Quality
Improvement Project Categories of Excellence
Through conscious adherence to these PRINCIPLES
We will strive to achieve excellence in all of
these categories of our performance
WHAT we do and WHY we do it (context), HOW we do
it (process), HOW WELL we do it (results) and
then MAKING IMPROVEMENTS based on the results.
EXCELLENCE
through purposeful attention to
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Northwest Technical Colleges Commitment to
Performance Excellence
Northwest Technical Colleges PURPOSE is to
educate individuals for employment and for
lifeto prepare our learners to be skilled,
resourceful, and imaginative leaders who will
effectively address the challenges of life in a
technological society, a pluralistic nation, and
a multicultural world. How will we do this?
Through conscious adherence to these AQIP
PRINCIPLES
through the implementation of planned, deployed,
and assessed
we will take actions to accomplish these
STRATEGIC PRIORITIES
Action Strategies, Process Improvements, and
Performance Targets
EXCELLENCE
by pursuing these STRATEGIC GOALS
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NTCs Integrated Academic and Strategic Planning
Process
What is our purpose? Identify/Update
Mission Who do we serve? Identify
Constituents What do they need? Assess
constituents needs
What do we do to meet their needs? Identify
Key Outcomes, Processes, Products, and
Services
We plan and implement Action Strategies by
How do we know how well we meet their needs?
Identify Key Outcome Measures and
Performance Indicators
FEEDBACK LOOP Determine needs Conduct
assessment/collect data Analyze data/assessment
results Determine program impact
Regularly review and update master plans
How can we improve how well we meet their needs?
Establish goals/objectives based on
assessment results
How will we achieve our goals/objectives?
Plan action strategies Implement action
strategies
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NTCs Quality Teams

• Purpose to assist the college leadership in
  developing and deploying action strategies to
  meet college goals. Each team is also assigned
  to champion at least one AQIP category.

• Academic Team
• Recruitment and Retention Team
• Continuous Quality Improvement Team
• Operations Team
• Executive Team

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NORTHWEST TECHNICAL COLLEGE PLANNING STRUCTURE

Provost
Dean of Academic and Co-Curricular Affairs
Counselor/Co-Curricular Services Coordinator
Director of Institutional Effectiveness
Business Manager
Executive Team CHARGE Strategic
Planning Integrate college plans College
policies College measures (scorecard) Budget and
Resources planning Growth Innovations External
relations advisory and legislative 5 LEADING
COMMUNICATING 9 BUILDING RELATIONSHIPS CHAMPIONS
Continuous Improvement Team CHARGE Continuous
Improvement system AQIP Steering Institut.
effectiveness Measures/ processes Surveys,
etc. Project Action Teams Perkins plan Systems
Portfolio 7 MEASURE EFFECTIVENESS 8 PLANNING
CONTIN. IMPROVE- MENT CHAMPIONS
Academic Team CHARGE Academic Planning Program
Review process Planning for faculty
development Assessment of learning Review
Academic Program Improvement reports Issues
related to instruction New program
development Faculty relicensure Enrollment goals
1 HELPING STUDENTS LEARN 4
VALUING PEOPLE CHAMPIONS
Recruitment and Retention Team CHARGE Recruitment
/Retention Planning Enroll. Manage
proc Recruiting processes Retention
processes College marketing ops Scholarship
manage Alumni activities Learner appeals
proc Placement processes 2 ACCOMP DISTINCTIVE
OBJ. 3 UNDERSTANDING LEARNER/STAKEHLDNEEDS
CHAMPIONS
Operational Team CHARGE Operational
planning Technology plan Facilities plan Health
and safety 6 SUPPORTING INSTITUTIONAL OPERATIONS
CHAMPIONS
College Policy Managers Team CHARGE Review and
recommend policy to Provost
Academic Affairs and Standards Council CHARGE Giv
e direction regarding curriculum matters Course
outlines, award requirements, academic
standards, course/program components,
course/program inventory, academic appeals
process
Shared Governance Council CHARGE Make
recommendations re personnel, student affairs,
facilities, fiscal and general matters
Explanation of planning flow Each Planning Team
is responsible for developing plans within its
areas of responsibility, as indicated in its
charge. The Executive Team is responsible for
strategic planning and the integration of all
team plans. The Academic Teams plan is the
foundational plan for the college and all other
plans are designed to support the academic plan.
All plans are guided by the colleges Strategic
Priorities and Goals. The Master Academic
Planning process will guide the plan development
for all plans. The gray boxes denote
contractual faculty councils. Any Team or
individual can recommend policy following the
college Policy Management System process (see
dotted lines). The Policy Series Managers Team
reviews and recommends policy to the
Provost/President.
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7 Step Improvement Method
We make improvements by using
Act
Plan
Study
Do
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Improvement Projects for AQIP
Completed

• Charting our Course Implementing a Comprehensive
  Planning Process
• Staying The Course Implementing A Standardized
  System For Managing Policies And Processes
• Monitoring and Adjusting The Course Developing
  A Comprehensive Measurement System To Improve
  Student Learning
• Retaining our Learners through an Intrusive
  Advising System
• Building Collaborative Relationships

Completed
In Progress
In Progress
In Progress
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Other Improvement Projects

• Program Review Process
• Faculty Evaluation Process
• Work Group Improvement Projects
• Orientation/Pre-registration Process
• College Readiness Assessment Process
• Prospect - Applicant Communications Process
• Survey Administration Process

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NTC Commits to Systematic Performance Excellence
and Continuous Quality Improvement by

• Communicating an institutional philosophy where
  quality is not only expected, but required
• Creating new and improved programs and services
  that reflect national and other standards by
  improving existing processes
• Planning for quality systematically and
  consistently
• Collecting data to measure effectiveness
• Working together
• Collaborating with others to create best
  practices
• Benchmarking results against constituent needs
  and best practices and
• Using Quality Improvement Processes
• Seven-step Improvement Method
• Quality tools

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What Can You Do?

• Participate as a member of a Quality Team.
• Review own/department processes for potential
  improvements. What hasnt been working well that
  youd like to improve?
• Propose/participate in a process improvement
  project for your area.
• Set personal growth/ performance goals.

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• Assist with data collection.
• Track key measures (how many, how quickly, etc).
• Administer assessments (tests, surveys, etc).
• Participate in surveys when asked.
• Use data/information/results to make decisions
  and improvements in your own area of influence.
• Set performance targets for yourself/your work
  group/your area of influence.
• Provide feedback on college performance measures.

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• Its a NEW YEAR and we all have a NEW OPPORTUNITY
  to RECOMMIT to our 40th Anniversary theme
• NTCThe Best is Yet to Be!