ISP

1
INTERNATIONAL CONFERENCE ON E-GOVERNANCE
ENHANCEMENT VIA KNOWLEDGE MANAGEMENT (KM)
12 13 SEPTEMBER 2006
KM Policy, Strategy, Implementation, Issues
Challenges in the Public Sector
Hj. Muhammad Rosli b Abdul Razak ICT Policy
Planning Division MAMPU, Prime Ministers
Department
2
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

3
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

4
The Public Sector ICT Framework

• The Malaysian Public Sector ICT Strategic Plan
  (ISP) launched in 2003 is intended to be the
  blueprint to achieve the Governments ICT
  vision objectives

• To provide efficient and quality services
  electronically towards achieving Vision 2020
• To leverage on ICT and multimedia to achieve
  higher productivity in the public sector
• To facilitate the sharing of resources among
  government agencies through a secured
  telecommunications network and common standards
  and
• To be citizen-centric in the delivery of its
  services.

5
The Public Sector ICT Framework
The ICT framework encompasses the components
required to achieve the Governments ICT vision
Public Sectors ICT Vision
Vision
Vision
Users
Customer
Customer
Businesses
Civil Servants
Citizens
Communities
Communities
SMS
WAP
Web
IVR
Phone
Counter
Fax
Access
Access
Channels
Channels
Gateway
Web
IVR
Community Applications
Enterprise WideApplications
Applications
Applications
Agency SpecificApplications
Knowledge
Knowledge
Knowledge Bank
Warehouse
Warehouse
Enabling Environment
Enabling
Enabling

• Leadership Coordination

• People Culture

Environment
Environment

• Policy / Legislation

• Infrastructure Standards

6
The Public Sector ICT Framework
Public Sectors ICT Vision
Facilitate sharing of knowledge and experience by
capturing information across government
Users
Businesses
Civil Servants
Citizens
SMS
WAP
Web
IVR
Phone
Counter
Fax
Gateway
Web
IVR
Community Applications
Enterprise WideApplications
Agency SpecificApplications
Knowledge Bank
Enabling Environment

• Leadership Coordination

• People Culture

• Policy / Legislation

• Infrastructure Standards

7
Public Sector Knowledge Bank
Identify initial set of databases - Economic
Intelligence, Security Intelligence, RD,
Statistics of govt. data info
Framework that outline workflow process from
creation to application of knowledge
Facilitate sharing of knowledge and experience by
capturing information across government
Incorporate best practices solutions for
knowledge management
Empower selected agencies lead and develop
shared databases
8
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

9
CURRENT SCENARIO
Public Sectors Efforts on Knowledge Management
Initiative
Planning Stage Incorporated in Agencies ISP
Ministries
Departments
States
Ministry of Works
ACA
MOF
AELB
Perak
MOH
ICU
Ministry of Housing Local Gov.
Selangor
DBP
MOE
EPU
Negeri Sembilan
Ministry of Federal Territories
MAMPU
DOS
Ministry of Women, Family Comm. Dev.
Prison Dept
AG Dept
10
CURRENT SCENARIO
Public Sectors Efforts on Knowledge Management
Initiative
Implemented
Initial Implementation In Progress
MASTIC Krste.my
Ministry of Defense Marine Land
HRMIS
MAMPU OSSC Knowledge Bank
Ministry on Internal Affairs
Ministry of Culture, Arts Heritage
INTAN Intan Knowledge Bank
Selangor Public Library
A few other agencies Knowledge Bank on small
scales
MINT
11
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

12
BENCHMARKING THE PRIVATE SECTOR
Private Sector Successful Implementation
Leveraging of Knowledge Management Initiatives

• Implementation cuts across the whole company
• Established culture of contributing to knowledge
  bank
• Established mechanism of award and recognition
  to contributors
• Leveraging fully on knowledge bank for business
  gains
• successful knowledge retention
• reusability
• time saving shorter learning curve
• cost saving

Local Companies/GLC
Mesiniaga
Sapura
Petronas
Proton
Hi-Tech Padu
International Companies
IBM
PwC
KPMG
Accenture
13
TO BE PUBLIC SECTOR KM
Current Public Sector KM Scenario
Our Vision - To Be Public Sector Knowledge
Network
KN Users

• Some ministries coordinates their agencies KM
  initiatives
• Most agencies KM initiatives are standalone
  support own requirements
• Non-existence of coordinated KM across ministries

Public Sector Knowledge Bank
Stake Holders
Employees
Other relevant agencies
Local Authorities
States (SUK)
Ministries
Citizens
Dept
Dept
Dept
Businesses
14
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

15
ISSUES CHALLENGES BRIDGING THE GAP
KM Governance
Policies, Standards Guidelines
Knowledge Sharing Culture Change Management
PUBLIC SECTOR KNOWLEDGE NETWORK
Physical Infrastructure
Communication Collaboration
Architecture Content
16
PRESENTATION OUTLINE

• Malaysian Public Sector ICT Strategic Plan (ISP)
• Current Scenario
• Vision and Direction
• Issues and Challenges
• Our Way Forward

17
OUR WAY FORWARD
Information Strategic Framework
Open Standards Blueprint
National Authentic Register
ODF Migration Strategy Guideline
Public Sector e-Learning Initiatives
PUBLIC SECTOR KNOWLEDGE NETWORK
Data Dictionary Sektor Awam Blueprint
Establish More Community Projects
Establishment of KM Performance Measurement
Guideline on Establishment Of KM
18
SUMMARY

• Knowledge Management practices has always been
  part of the Public Sectors decision making
  process
• Need to enhance KM fast at all levels to achieve
  Public Sector Knowledge Network increasing
  demands of knowledgeable citizens
• Important component to Public Sector Knowledge
  Network success
• enabling environment including streamlining
  processes
• leverage on technology
• change of mind-set and work culture
• good governance and champions
• Projects in RMK 9 provides policies,
  strategies, directions and guidelines to
  facilitate process enabling the achievement of
  our vision

19
INTERNATIONAL CONFERENCE ON E-GOVERNANCE
ENHANCEMENT VIA KNOWLEDGE MANAGEMENT (KM)
12 13 SEPTEMBER 2006
THANK YOU