Action

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These are words that you could use in your resume
to describe your accomplishments.
Analyzed Arranged Assembled Audited Calculated Coa
ched Compiled Completed Constructed Consulted Coor
dinated Corresponded Counselled Conserved Created
Decided Delegated
Delivered Designed Directed Dispensed Displayed Ed
ited Estimated Evaluated Expanded Fund
Raised Handled Complaints Implemented Improved Ins
pected Instructed Interpreted Interviewed
Recommended Referred Repaired Represented Research
ed Restored Reviewed Selected Sold Served Studied
Sketched Supervised Supplied Tested Trained Transl
ated
Logged Made Layouts Monitored Motivated Negotiated
Observed Obtained Operated Ordered Organized Perf
ormed Prepared Produced Programmed Promoted Provid
ed Recorded
Words
Action
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Cover Letters
A cover letter should be the complementing piece
to your resume. In it, you should refer
specifically to the job that you are seeking, and
to the organization. Your goal should be to
convince the reader that you should be
interviewed for the position.
Step 1. Presenting your own contact information
Address Number and Street Apartment City,
Province Postal Code Date (Year, Month, Day)
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Step 2. Presenting knowledge of the organization
to which your are applying
Addressees name (Use name as in ad or contact
the company to learn preferred mode of address
and correct spelling) Addressees position or
title Company name Address Number and
Street Suite Number City, Province Postal Code
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Step 3. Selling yourself. This is going to
make up the bulk of the letter. Here is your
chance to convince them that you are the right
person for the job. Because this is a proper
letter, you must address the employer at the
begin, and sign your own name at the end. The
body text should comprise of 3 paragraphs.
Paragraph 1 State the position you are applying
for and where you heard about it. If you are
responding to a newspaper advertisement, refer to
the ad. If you were referred by someone, give the
name of that person. Try not to open your letter
with I. If possible, start with an
attention-getting fact, question about the
company, field of work, etc. (e.g., The field of
electronics is undergoing constant and rapid
change.) Let the employer see that you have done
your research by showing your knowledge of the
industry or the company.
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Paragraph 2 Show how your skills relate to this
particular employers needs and how your
experiences fit the requirements. (Refer to
specifics of the job ad, if appropriate.) Take
something from your resume (e.g., volunteer or
work experience, an award won, good academics)
and expand on it to show how skills used there
are applicable to the position you are applying
for. An anecdote or specific incident might work
well.
Paragraph 3 Ask for an interview to discuss
needs, concerns or the potential employer/client
and how you could best serve them. Make sure your
telephone number is included, the best hours to
reach you, or indicate whether you have an
answering machine. If appropriate, let the
prospective employer know you will be checking
back to set up an appointment.
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The format of the cover letter should be as
follows
Address Number and Street Apartment City,
Province Postal Code Date (Year, Month,
Day) Addressees name (Use name as in ad or
contact the company to learn preferred mode of
address and correct spelling) Addressees
position or title Company name Address Number
and Street Suite Number City, Province Postal
Code Dear (Same as Addressees name
above.) Paragraph 1 Paragraph 2 Paragraph
3 Yours truly (Sign your name in ink.) Your name
(keyed)
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A few things to remember

• Make sure that there are no spelling or
  grammatical errors.
• Do not use abbreviations.
• Everything should be justified left, with
  plenty of white space.

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Sample Cover Letter
1877 Bloor Street Toronto, Ontario M2R 1A4 20
January 1999 Ms. Susan Wright Manager The Second
Cup 2600 Yonge Street Toronto, Ontario M2L 1Z4
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Sample Cover Letter cont'd
Dear Ms. Wright Please consider my application
for a part-time position as cashier at your
Second Cup location. John Barry, your assistant
manager, is a neighbour and he mentioned that
your location would be hiring part-time workers
in the new year. While attending high school, my
extra-curricular experiences have included
playing basketball and volleyball for the school
teams as well as one year in the chess club. My
communication skills are above average. I would
enjoy working in a customer service role. I would
have no difficulty making change for customers.
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Sample Cover Letter cont'd
Last summer, I worked at Harveys doing general
maintenance and counter help. My service and
communication skills are above average and I work
well in a team situation. I would appreciate the
opportunity to meet with you to discuss my
qualifications outlined on the attached resume in
further detail. You can reach me to arrange an
interview at [phone]. I look forward to
your response. If I dont hear from you by early
January, Ill give you a call. Yours truly Ron
Hart
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Resume
Your resume should give the employer a good idea
of your qualifications for the job position. On
it, you should list all skills and experiences,
as well as your objective and achievements. You
should also state your highest level of education.
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Sample Resume
Susan Chan 45 Metro Avenue Toronto, Ontario M1M
3J3 [phone]
Objective
To obtain a cooperative education placement in
the field of accounting
Highlights of Qualifications

• Highly responsible team worker
• Excellent written and oral communication skills
• Strong numerical and computer skills

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Sample Resume cont'd
Achievements and Awards

• Honour Roll, grades 9, 10 and 11
• Leadership Award, 2001

Skills

• Strong knowledge of Microsoft Word, Excel,
  Internet Explorer and HTML
• Keyboarding speed 60 wpm
• Fluent in Cantonese, speak some French

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Sample Resume cont'd
Experience
Wendys Cashier
September 2000 to present

• Filled orders and received cash from customers
• Cleaned and organized the premises
• Trained new employees

Toronto Parks and Recreation Day Camp Leader
Summer 1999/2000

• Assisted in developing daily program
• Organized special activities at the camp
• Supervised 10 children from 5-10 years old

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Sample Resume cont'd
Education
Riverdale Collegiate Institute, Toronto
September 1998 to present

• Completed grade 11, courses included grade 11
  Accounting, mark 85

Extracurricular Activities

• Peer Buddy, assisted in organizing grade 9
  orientation, 2000
• Badminton team, 1999/2000
• Senior Choir, 2000

References
Available upon request.