Overview of egovernment development in Serbia

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Overview of e-government development in Serbia
Vladimir Aleksic Center for Internet development
Belgrade
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Electronic public services defined by EU standards

• Lisbon strategy policy indicators
• eEurope 2002 percentage of basic public service
  available online
• eEurope 2005 number of basic public service
  fully available online\
• Level of sophistication for each service
• Level 1 Information online information
• Level 2 One-way Interaction information and
  download of forms
• Level 3 Two-way Interaction online form
  filling, authentication
• Level 4 Transaction complete treatment of
  files, decisions, solving with online paying of
  services

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Basic services of e-Gov

• Citizens
• Incoming Taxes level 2
• Job Search 3
• Social Security Benefits 2
• Personal Documents 3
• Car registration 1
• Application for Building Permission 2
• Declaration to the Police 1
• Public Libraries 2
• Birth and Marriage Certificates 2
• Enrolment in Higher Education 2
• Announcement in Moving -1
• Health-related services -1

• Businesses
• Social Contribution for Employees 2
• Corporate Tax 3
• VAT 3
• Registration of a New Company 3
• Submission of data to the statistical office 2
• Custom declaration 3
• Environment-related permits 1
• Public Procurement 2 (level 3 in development up
  to 2008.)