Columbus Consolidated Government

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Columbus Consolidated Government

• Training and Development Consultant Training

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Overview

• Training involves change
• How the job is done
• How employees relate to others
• Job responsibilities
• Giving employees the right tools for success
• Current position
• Future position
• Training and workforce development are essential
  to establish and maintain a quality workforce
  with strong, capable leaders

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Current Training Offered

• Orientation
• One Program 4 hour orientation program for new
  employees
• Training
• Word
• PowerPoint
• Excel
• Access
• Keyboarding
• Customer Service

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Current Training Offered Cont.

• Development
• Management Development
• Financial Management Development
• Leadership Success
• Media Relations
• Referrals
• GED Referrals
• Hands on Columbus
• Offsite Seminars and Training

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Management Development Program

• MDP is three part series offered over the course
  of one year that is designed to develop essential
  leadership/management skills for local government
  administration
• Since 2001, MDP has been continuously offered to
  Columbus Consolidated Government directors and
  managers
• Since its implementation, a total of 103
  participants have completed MDP
• Currently, there are 19 participants enrolled in
  MDP

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Proposed Training and Development

• Customer Service
• Continuous Improvement (CI)

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Customer Service

• How well an organization constantly and
  consistently exceed the needs of the customer
• Objectives
• Understand the value of good customer service
• Identify customer groups and critical contact
  situations with customers
• Define expectations common to all customers
• Manage customer interactions to consistently meet
  and exceed customer expectations

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Continuous Improvement (CI)

• A comprehensive system to improve quality and
  productivity using CI tools and methods

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Continuous Improvement Status

• The Columbus Consolidated Government continuous
  improvement program has been inactive since 2004.
  
• There were 112 CI projects created, of which 61
  were implemented, 10 were discontinued and 41 are
  pending.

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Continuous Improvement Cont.

• Departments that utilized CI most were
• Public Services 31 projects
• Police Department, 15 projects
• Parks and Recreation 14 projects
• Finance Department, 9 projects
• Sheriffs Department, 7 projects
• Fire/EMS, 7 projects

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Continuous Improvement Cont.

• Other Departments that have used CI were
• Boards and Commission, 3 projects
• City Manager Office, 5 projects
• Community Development, 3 projects
• Engineering, 4 projects
• Human Resources, 5 projects
• Muscogee County Prison, 2 projects
• Information Technology, 3 projects
• Metra (Transportation), 4 projects
• 63 of our departments took advantage of CI

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Impact of CI for the future

• Continuous Improvement may be the avenue to
  successfully implementing each departments
  strategic action goal
• Use CI to ensure that each goal is executed

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Benefits of Training and Development

• Effective training is a win-win for employees and
  the organization
• Employee benefits
• Strengthen employees confidence and performance
• Belongingness to organization
• More knowledgeable workers
• Flexible workers who can assume varied
  responsibilities
• Decreased Stress
• Decreased Absenteeism
• Decreased supervision
• Increased productivity

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Training and Development-Incentive Based or
Mandated

• A combination of incentive based training and
  mandated training will aid in developing a
  training culture that embodies the organizations
  mission and vision

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Current Incentives

• Certificates of Class/Course Completion
• Rating on annual performance review
• Positive consideration for promotion or upward
  mobility

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Recommended Incentives

• Continuing Education Units (CEU)
• Rating on annual performance review---more
  emphasis here
• Positive consideration for promotion or upward
  mobility---more emphasis here
• Internal CCG Certification

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Summary

• Expand orientation to a whole day and include a
  more extensive customer service training session.
• Revitalize CI to supplement the achievement of
  long term departmental goals.

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Summary

• Training and development of employees is key in
  strategic planning.
• Training and development is continuous.
• Training is an ongoing investment in human
  capital.