What is itSMF Macedonia?

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What is itSMF Macedonia?

• Non-profit organization affiliated to the itSMF
  International.
• Established as a forum for
• IT service/product providers,
• IT service/product users,
• other related parties
• To explore all means available to maximize IT
  business value.
• Will operate within the Macedonia IT industry
  and its objectives must be relevant to that
  context.

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Mission

• The itSMF is a global forum whose aims are
  primarily
• To develop and promote best practice in IT
  Service Management
• To engender professionalism within IT Service
  Management personnel
• To provide members with a relevant forum in
  which to exchange information and share
  experiences with their peers
• To liaise with other parties that share an
  interest in IT Service Management
• To provide a vehicle for helping members improve
  service performance

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Objectives

• To develop, accumulate, and disseminate
  knowledge and ITIL and other best practices of
  the IT service management and related areas.
• To encourage the growth, standardization and
  recognition of IT Service Management throughout
  the Macedonian IT industry.
• To recognize and reward individuals and
  organizations who make significant contributions
  to the advancement of best practices, standards
  and professionalism in IT Service Management.
• To provide mechanisms, formal and informal,
  which contribute to a culture of Continuing
  Professional Development.

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Objectives

• To provide the membership with a forum that
  enables them to exchange and share their views
  and experiences on the IT service management and
  related areas.
• To provide a range of services which can
  maximize IT business value of the member
  organizations.
• To be an active member of itSMF International.
• To connect with other Macedonian and regional
  organizations interested in ITSM

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Activities

• Accumulating Knowledge/Best Practices in the ITSM
  and related areas
• to perform research projects
• to operate SIGs (Special Interest Groups)
• to translate global best practices, books, and
  journal articles into Macedonian
• to maintain knowledge base of ITSM products,
  services, and training available both locally and
  internationally

6
Activities

• Disseminating Knowledge /Best Practices in the
  ITSM and related areas
• To organize regular events (i.e., seminars and
  conferences) to build knowledge and awareness
  about ITSM and to facilitate contact between ITSM
  professionals.
• To provide the membership with global best
  practices, books, and journal articles related to
  ITSM
• To provide access to a knowledge base of ITSM
  products, services, and training.
• To support ITSM related training/education.

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Activities

• Providing the membership with a forum
• To provide a forum which enables real-time
  exchange of views and opinions among members
  through WWW.
• Maintaining a membership list to facilitate
  contact between members.
• Contributing to the development of ITSM area
• To participate in the development and improvement
  of international ITSM standards.
• To pursue administration of Macedonian version of
  ITSM standard certification.
• To purse establishment of ITIL (Information
  Technology Infrastructure Library) curriculum in
  universities.

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Deliverables

• A web site with the following information- a
  description of the purpose of itSMF- a
  description of the best practice approaches and
  frameworks that itSMF supports- a description of
  how the local chapter operates- the membership
  types/fees/benefits offered- how to become a
  member- contact details for the chapter- a link
  to other itSMF websites (www.itsmf.org)- a
  description of any services the chapter offers
  and how to access them

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Deliverables

• Events
• The chapter will offer a mixture of free and
  chargeable events.
• A chargeable annual conference is planned.
• At least one paying event per year
• Booksales
• The chapter offers itSMF, OGC/TSO and other
  publications for sale.
• These can be offered at good discounts to members
  and allow the chapter to create a revenue stream.
• An Annual General Meeting (AGM)
• Reports to the International secretariat

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Membership

• itSMF Macedonia is wholly owned by its members
  and is not dependent upon any specific vendor
  organization.
• Membership status in the itSMF Macedonia will be
  obtained upon successful application and the
  payment of a fee determined by the Management
  Board.
• Membership is valid for one year from the date
  that membership fees are invoiced.

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Member benefits

• Access to members-only areas of web site
  including specialist bulletin boards
• Discounts on book sales
• Discounted attendance at seminars and conference
• Free copies of the electronic newsletter
• Contacts for reference sites
• Opportunity to contribute to best practice work
• Free attendance at country discussion groups
• Free or discounted advice and guidance on
  high-level Service Management issues
• Entries in Classified areas of web site
  (situations vacant/wanted)
• Permission to use itSMF Macedonia logo on
  collateral
• Entries in service areas of web site
  (suppliers catalogues products, consultancy,
  training)
• Discounted advertisements in the newsletter and
  on the web site
• Discounted exhibition space
• Mail shots to database
• Press releases in the newsletter and on the web
  site

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Membership Fees
Type Criteria Price EUR Benefits
Individual - Single named practitioner and students. 50 (student 10) 1-8
Academic / Public Institutions Faculties, Public Institutions Funds, public enterprises on central and local level Up to 2 named individuals. 100 1-10
Vendor/Corporate-1 Service /or product supplier, consulting and training 1 named individual. No memebership cards for clients 100 1-15
Vendor/Corporate -2 Service /or product supplier, consulting and training Up to 2 named individuals. 1 memebership card for clients 200 1-15
Vendor/Corporate -5 Service /or product supplier, consulting and training Up to 5 named individuals. Up to 3 memebership cards for clients 400 1-15
Vendor/Corporate -10 Service /or product supplier, consulting and training Up to 10 named individuals. Up to 6 memebership cards for clients 700 1-15
Global Global membership covering all personnel worldwide(HP, IBM, Computer Associates, Sun Microsystems, Dimension Data) See www.itsmf.com 1-15
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• Thank You and Questions ?