The Digital Agenda

1
The Digital Agenda

• Steve Fleming
• Regional Development
• Hull City Council

2
The City

• Our history Trade, invasions and production,
  half way between England Holland
• 250,000 people, in an economic area of 450,000,
  in a region of 5.5 million
• Changes Economy, society, expectations
• The challenges for Hull - things that need to be
  achieved
• A telecoms company

3
Our Context

• Knowledge Society Economy globalisation
• The impact transformative effects of technology
  its happening elsewhere
• The wave of change in the private sector and in
  private life...but can it happen in the public
  sector
• The challenges for Hull - things that need to be
  achieved
• New markets the economic opportunity port
  logistics, health, renewable energy, shared
  services

4
The EU Context

• Lisbon agenda knowledge economy, learning,
  cohesion, public service modernisation
• The transformative effect of technology
• But is Europe going fast enough?
• Eurocities Knowledge Society Forum/Telecities
• Innovation in the cities of Europe, sometimes for
  Governments
• The Anglo Saxon versus the European social model

5
The Telecities model
6
UK Context

• The national policy drivers competitiveness,
  learning, health, inclusion, crime security,
  better public services that deliver
• For example, Our Health, Our Care, Our Say
  Choice Voice
• Gershon Varney efficiencies, effectiveness and
  citizen centred joined up services, and the
  pressures on the local public sector
• Using private sector lessons and approaches to
  achieve public policy

7
Hulls original strategy

• We started early, based on what the city would be
  in the future and what it could mean in concrete,
  graspable, doable terms
• Now its about connecting - the citizen,
  communities, businesses, agencies...and the city
  and the rest world
• Three priorities Economy, Learning, Quality of
  Life
• Achieving specific hard and soft outcomes
• Focus on the major change and investment
  programmes, to change what's achieved and how
  things are done, in the mainstream
• Demonstrating the benefits

8
Vision
Drivers
Capabilities
Government global pressures
Actions
Social Inclusion
Community Safety
Learning
Health
Economy
Governance services
Broadband Infrastructure
9
Hulls Vision in 2001

• Leading the way - showing what the Information
  Society means
• The connected city anything, anytime, anyplace,
  anywhere, anyhow, anybody
• Need, solutions, holistic view, KC
• Testbed for what this means everyday, for
  everybody.
• Pioneering new models (public, private,
  connecting) in the city, in the Council

10
The new approach

• Focusing the strategy around the theme of
  connection, city priorities, the big change
  programmes
• A joined up, focused federated approach,
  connecting across the boundaries
• Changing how people get something they value, how
  its run, and who runs it
• Real projects partnerships, real results, for
  people, services, organisations and businesses
• Technology isn't the whole answer - it's people
  doing stuff

11
Vision Connecting
Goals
Economy
Health
Learning
Programmes Slide 4
Jobs Prosperity
Health Care
Council transformation
Homes
Education
Projects (headline examples)
Broadband TV/Stream
Customer Service
Digital Home Community
Telehealth care
Economic Implementation Plan
Performance
Proj
Proj
Proj
Neighbourhoods
eGovernment
Common
Citizen
Models
Home
Platforms,
Assets
Connectivity
Business
Vehicles
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What it means

• Businesses and jobs
• Public service innovation new whats hows
• Specific measurable education gains
  qualifications, stay on rates, skills
• More effective affordable Health Social Care
• High inclusion rates (economic, social, digital)
  Models for us others, in the public private
  sectors
• Private public sector investment in Hull, the
  more productive application of our own resources

13
The Joined Up, Connected City

• Making it easy to do things enabling people to
  do their own thing
• Creating the platform that allows meaningful
  things to happen
• Creating capacity to be the rehearsal city
• Creating an investment location market
• Creating a positive, utility environment

14
Vision
Drivers
Capabilities
Government global pressures
Actions
Social Inclusion
Community Safety
Learning
Health
Economy
Governance services
Broadband Infrastructure
15
Health and Care

• The challenge We're going to be very expensive
• Transforming lives, transforming services
• The service to citizens, the services citizens
  want in the way that they want them and how it
  suits them
• Specific actions, specific programmes, changing
  the mainstream
• This means projects in the community the
  Telehealth Institute (the hub and the umbrella)
• New service models, new business models

16
The Telehealth Summit the way forward

• Services for and with the citizen - the strength
  of Hull's networks for delivering
• The business development opportunity for Hull -
  Hull's market is showing what it does
• The knowledge and expertise required to make
  things happen and to achieve outcomes
• The Telecare Institute umbrella and hub, which
  we intend to invest in
• The environment to enable things to happen

17
Viewpoints

• Joining it up, from a citizen's point of view and
  because of the economics
• The person, the home, the family, the community
• Start to finish journeys solutions
• Focused but connectable solutions for issues,
  that technology makes possible,
• Value for the citizen and the consumer
• Value for the supplier public and private
• Joined up public private models
• Need gt demand gt value gt justification

18
The Environment

• Having the connectivity and services we need to
  make the connection between the citizen, the
  carer, the practitioners, and the service
  provider in place to allow it to happen
• Creating a bundle of capabilities on a sufficient
  scale for more value and bigger impacts
• Allowing integration and viable costs
• Linking to what else is happening
• Making it easy, quality, cheap worthwhile

19
Whys and hows

• Hulls special opportunities, not so special
  opportunities capabilities
• Policy impacts in key areas (economy, learning,
  quality of life, health), and public service
  transformation
• Solutions Models new, better, different
• Partnership, working across todays boundaries
• Changing as we go Taking advantage of unintended
  consequences - some things work and some things
  don't

20
Benchmarks

• Does the job
• Can be done elsewhere
• Can be done big enough
• Can be used for other things
• Its worth the money

21
Conclusion

• Demonstration projects what it means for
  people, services businesses (because thats
  where the real value is)
• Key steps in a bigger transformation picture
• Creating levers engines of change
  transformation triggers
• Putting real measurable and seeable substance
  into transformation using technology
• Real meaningful benefits for citizens,
  businesses service providers

22
The Digital Agenda

• Steve Fleming
• Regional Development
• Hull City Council