CONFLICT RESOLUTION

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CONFLICT RESOLUTION

• You Can Think Before You Act

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The reasoning behind the choices we make

• Most people believe that they have good reasons
  for whatever they do.
• William Glasser, a renowned psychologist,
  identified five basic needs which we are
  constantly trying to meet. These are
• Physical Survival (Air, food, shelter,
  personal safety)
• Love and Belonging (Family, friends, team or
  club activities)
• Power and Achievement (Talking without being
  interrupted, accomplishing a difficult task,
  competition)
• Freedom (having a choice of doing a research
  paper rather than a project)
• Fun (Going to movies, a friends home, or the
  mall, video games)

THERE ARE WAYS TO WORK THINGS OUT THAT ALLOW
EVERYONE TO GET HIS OR HER NEEDS MET.
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FEELINGS

• The supposedly negative feelings of anger,
  frustration, disappointment, embarrassment, and
  sadness, while uncomfortable, are really okay.
• It is the way we react to these feelings that
  cause conflict.

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Our words and actions demonstrate both our
needs and our feelings to others. How can we
resolve the following conflicts and still
demonstrate our consideration and respect for the
other person as well? Your body language, your
choice of words, and your tone of voice can help
to de-escalate any conflict situation.
Role Playing
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Scenario 1. James and David are going to
lunch. The cafeteria is very crowded and each
wants to save a seat for a friend. Both students
arrive at the same time and choose a space with
three vacant seats. James sits at one end and
David sits at the other. Both of them want to
save the middle seat for their friend. How could
they work this out?

• Scenario 2.
• Karen and Ashley want to talk about their plans
  for the weekend but the only time they see each
  other at school is during Math class. Mr. Jones,
  the teacher, also wants everyones attention
  while in his class. He will probably not view
  their need to talk as being more important than
  his need to teach Math. How can the girls talk
  without interfering with the class?

Scenario 3. Sara wants to chat with her friends
on the Internet every day when she gets home from
school. Her parents insist that she complete her
homework before going online or watching
television. She feels that since she is a good
student that she should be able to do homework on
her own time schedule right after dinner. What
kind of dialog should she have with her parents?