Version 7.1 Product Overview

1
Unified Communications
Telephony OfficeLinX 7.1 Unifying Simplifying
Enterprise Communication
esna technologies inc.

• Version 7.1 Product Overview

2
New in version 7.1/2.1

• SIP support
• Softfax support over SIP
• Dialogic/Audiocodes gateways
• Outlook 2007 support
• Windows VISTA Support
• Smooth, more intuitive Presence Management
• New Client screen pop logic
• Call Record logic is enhanced
• Record All Incoming Calls is now fully supported
• Mobile client for Blackberry, Windows and
  Java-based Smartphones
• Multiple time-zone support for messages
• High availability Redundancy ( looking for
  betas)

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Native SIP support in 7.1

• Embedded RADVISION SIP stack
• Support direct SIP connectivity
• Support SIP gateway connectivity

• Scales to 64 sessions per server
• Greater then 64 ports requires HA configuration
• Speech Recognition fully supported
• TTS fully supported
• Fax fully supported

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PBX tested or validated with

• Digium SwitchVOX- Asterisk
• Nortel CS/ MCS
• Iwatsu ECS
• Teltronics 20-20
• Avaya Communication Manager
• 3COM NBX

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Softfax over SIP

• Both outbound and inbound fax support over SIP
• Protocol is T.30 NOT T.38
• Testing Capacity- 8 ports of total fax over SIP
• Greater then 8 ports requires hardware solution
• Fax session load on existing voice SIP sessions
  ( NON Iwatsu)

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Softfax over SIP Iwatsu ECS

• New SIP Fax extension type
• Calls received on voice channel automatically
  transferred to fax channels
• Licensing will automatically provide additional
  channels for fax
• Works with both Inbound/Outbound faxes
• Fax call is received at voice port
• It is detected to be a fax by 2 methods
• Fax CNG tone is detected
• Inband indicates the call is for a Fax DID
• Voice call can be set to be a fax by a voice menu
  action
• Call is redirected to the fax port
• Fax is received and saved in the destination
  mailbox
• Outbound faxes are scheduled and sent via a free
  fax port

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SIP Gateway support

• We talk SIP to analog/Digital gateway that
  connects to legacy PBX
• Dialogic- T1/E1/ Analog/Digital set emulation

Analog/T1/E1/Digital.SMDI
SIP
SIP
SIP
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Microsoft Outlook 2007 support

• New Ribbon style toolbar in place Inbox with
  Preview Pane

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Microsoft Outlook 2007 support

• Message Window

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Microsoft Outlook 2007 support

• Compose message

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Microsoft Outlook 2007 support

• Calendar

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Microsoft Outlook 2007 support

• Contact Window

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Screen Pops and control

• How it operates

Calls to your internal extension

• Screen pops now show with the ring no more 8
  second delay to internal phones
• Call forwarding options (with ring)
• Answer, choose address
• Answer and record (if internal)
• Take message, choose greeting
• Hold, specify time
• Transfer, choose destination

• Call forwarding options (when you answer the
  call)
• Hang-up
• Initiate record

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Call Record

• How it works.

• Record integrated into CSTA link
• Works only with internal extensions that are
  monitored by CSTA
• User warned when record not possible
• Can be initiated at
• When phone rings, can select Answer Record
• When making a call, can select Dial Record
• At anytime during a call by clicking on the
  Record button
• By pressing the Record button on the phone

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Record all calls

• How it works.

• Record All Incoming integrated into CSTA link
• Works only with internal extensions that are
  monitored by CSTA
• Automatically initiated when Phone is connected
  to a caller
• Can be setup by the user via UC Client, or Web
  Client
• Must have Record permission setup by
  Administrator in Feature Group
• NOTE System must be sized to make sure a voice
  mail port is available to record

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Mobile UC- WAP and MOBILE UC Client

• WAP interface- Thin client-http//wap.esna.com
• Mobile client- Blackberry, Windows Mobile, java
  based devices

• Works on Blackberry, Windows SmartPhone, Symbian
  (Java)
• Manage your Presence, and check the Presence of
  others
• Make calls to contacts
• Communicate using LanTalk
• View Call History
• No screen pops or message view

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Multiple Time zones-centralized Messaging

• Centralized messaging with appropriate time date
  stamp on messages for all users

• Location Calendar should be set to your local
  time zone
• Messages are presented in the local time zone of
  the user
• Notification and Wakeup calls still on Server Time

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High Availability and redundancy

• Min 3 server configuration
• Consolidated/ Master/ Slaves
• Fully synchronized databases that run as one
  system and in DR run independently

Slave servers 1 to multiple servers -All
physically connected to PBX
Master Server connected to primary PBX or primary
ports
Consolidated server- the brain with no telephony
connection -runs database synchronization
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High Availability and redundancy

• Some specifications
• 30,000 users (business rules apply)
• 288 ports
• Mínimum configuration involves 3 PCs
• Distributed Licensing
• Break Points for Services
• Web gt 10.000 users per server
• IMAPTSE gt 5000 users per server
• Some Business Rules
• Private subnet for security and traffic control
  purposes
• High availability rather than fully redudant
• MWI only available for Voice and Fax messages.

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High Availability and redundancy

• Multiple Voice Server Administration
• Allows for allocation of a single License over
  multiple servers

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Unified Communications
Telephony OfficeLinX 7.1 Unifying Simplifying
Enterprise Communication
esna technologies inc.

• Version 7.1 Product Overview