Manager Skills

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Manager Skills
presented by YOUR NAME HERE YOUR CONTACT INFO
NAME OF ORGANIZATION Adapted from Manager
Skills Training by Christee Gabour Atwood. Used
with permission from the American Society for
Training Development.
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Course Objectives

• After completing this workshop, the learner will
  be able to
• Use interpersonal skills for improved
• business communications
• Employ functional skills for
• greater efficiency with tasks and
• processes
• Establish a plan for continued
• development of management skills.

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Manager Skills Agenda

• Assessment
• Interpersonal Skills
• Presentation Skills
• Time Project Management
• Legal Issues
• Performance Knowledge Management
• Development Plan

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What Do I Need?
What do I need from a session on Manager
Skills?
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Introductions
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The Best Manager
What made this person such a good manager?
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Assessment
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Manager Skills
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The Roles of the Manager

• People
• Tasks

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Interpersonal Skills
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The Art of Listening
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Communication Skills
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Communication Notes
Be aware of all three parts of the messages you
send Words Tone Body Language
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Coaching Skills
Identify coaching opportunities
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Before Coaching Sessions

• Observe
• Schedule Time
• Prepare

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During Coaching Sessions
Set positive tone Define the issue Listen
Conduct two-way conversation Solve or use
TLC formula Ask for feedback Set timetable
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After Coaching Sessions

• Follow up
• Recognize accomplishments

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Coaching SkillsPractice
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Resolving Conflict
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Good ConflictManagement
Bad ConflictManagement
Avoidance Accepting the problem
Complaining Discipline
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Good ConflictManagement
Bad ConflictManagement
Address in a timely manner View as learning
opportunities Be flexible Set ground rules
Find win-win solutions Use positive
interpersonal skills
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Practice Session
How would you handle this conflict?
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Presentation Skills
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S-E-T Formula
S E T
hort Answer vidence ransition
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• Are you lonely?
• Hate having to make decisions?
• Rather talk about things than do them?
• Then why not
• HOLD A MEETING
• You can
• Meet other people Sleep in peace Avoid
  decisions
• Meetings The Practical Alternative to Work

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Steps to Effective Meetings

• Before
• During
• After

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Customer Service
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Customer Service Challenges

• Listen
• Apologize
• Conduct Two-Way Conversation
• Determine Solution Together
• Explain Next Steps
• Thank

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To Tell The Truth!
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Time Management
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Time Management

• Use only one system
• Monitor and track progress throughout the day
• Schedule planning time every day
• Prioritize
• Be flexible

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The Basics of Your Planning System
Planning Calendar Appointment Pages
Task Lists Daily Journal Pages Contact
Information
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Managing Projects
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ProjectManagement
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Legal Issues
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Basic Concepts
Its the impact of actions, not the intent, that
matters.Every employee has the right to feel
safe and comfortable in his or her work
environment.Any report you receive should be
communicated to your HR representative.
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Performance Management
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Performance Management
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Planning
Define job responsibilities Set goals
Explain performance measurement system
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Performance
Observe Coach and correct Reward and
recognize
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Review
Review accomplishments and challenges
Evaluate performance Conduct performance
appraisal Set goals and timelines
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Performance Appraisals
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Performance Appraisals
Do your homework Schedule the session Make
employee comfortable Start meeting positively
Let employee talk Discuss appraisal ratings
Discuss challenges Set goals and standards
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Knowledge Management
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Knowledge Management
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Knowledge Management
Career Map Competency IDP Succession
Planning Knowledge Explicit Tacit
Workforce Planning
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Individual Development Plans
48
Creating Your Development Plan
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Questions?
50
Evaluations
51
Manager Skills
presented by YOUR NAME HERE YOUR CONTACT INFO
NAME OF ORGANIZATION