How do you IM CLA 2006

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How do you IM?CLA 2006

• Jill Patterson, Moderator (Orange County Public
  Library)
• The Experts
• Lisa Bartle (Pfau Library/CSU San Bernardino)
• Tom Bickley
• Sarah Houghton-Jan (San Mateo County
  Library/LibrarianInBlack.net)
• Laurie Isenberg
• Cindy Trainor
• Paulette Washington
• Jezmynne Westcott (Sprague Science Library/The
  Claremont Colleges)

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Basics of how IM works
Instantaneous Simultaneous Chat
Transcript
Type here
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Software Options

• Individual Clients
• MSN, AIM, Yahoo!, IRC, ICQ, GoogleTalk, MySpace
• Aggregators
• Trillian, Gaim

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Web-based non-software options

• Meebo, Kool IM
• Meebo Widget

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Security Issues

• The boogeyman of the security threat
• IM vs. web browsing or e-mail
• Threats are all behavior-based
• Tips for talking to IT

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Buddy Lists

• Users add you
• You dont add them

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Staffing Models Options

• Scheduled IM or just on whenever
• Staff from back room or ref desk
• All staff or selected staff

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Policies to Consider

• Scope of questions youll answer
• Dealing with crank-calls
• Blocking abusive users

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User Privacy

• Not keeping transcripts
• Not keeping users on your buddy list
• Warning users about commercial chat terms of
  service

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IM Features

• Voice
• Video
• File sharing

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Advertising / Promotion

• Go where users are in person
• Go where the users are online
• Print publicity
• Visits to schools and organizations
• Computer wallpaper or screensavers

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Measuring Success

• Keep transcripts or manual tally?
• What constitutes success for your library?

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IM Etiquette and NetLingo

• Be brief and frequent
• Capitalization/punctuation are optional
• Bad spelling happens
• Use emoticons responsibly
• Dont type in ALL CAPS
• Net-lingo examples

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Training and Staff Buy-In

• Demonstrate IM to all staff
• Explain why youre doing this
• Training materials
• Have staff practice with each other

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Resources for More Info

• Library Success Wiki Online Reference webpage
  http//libsuccess.org/index.php?titleOnline_Refer
  ence
• NetLingo Dictionary http//www.netlingo.com
• Ask.coms basic search includes instant
  definitions of Instant Messaging Smileys,
  NetLingo, Emoticons, Basic Internet Lingo, and IM
  Etiquette

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Tips and Tricks

• Develop scripts
• Be ready for chatters
• Pick your buddy icon
• Develop a standard away message
• Be ready for the robot question

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Other VR Options

• SMS (cell phone text messaging)
• Jybe (chat co-browsing)
• Virtual Game Avatars
• Automated Chat Robots

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Questions?