Empowering Users with Self-Service March 7, 2005

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Empowering Users with Self-ServiceMarch 7, 2005
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Todays Agenda

• iExpenses
• iSupplier
• iAssets
• iReceivables

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iExpense Overview
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Oracle Internet ExpensesOverview

• T E expense management solution
• Submit and approve using a standard Web browser,
  mobile device or disconnected
• Using proxy and credit card download
• Expense reports automatically routed for
  management approval and AP processing via a
  configurable Workflow
• Partnership with 170 Systems for barcoding

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Business Flow
Workflow-based Approval Process
Mgmt Approval
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Oracle Internet Expenses Benefits

• Reduced costs and time for expense report
  processing with improved business process
• Improved accuracy of information
• Increased employee productivity

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Hudsons Bay Co. Results with OIE
Results
80
Transaction Savings Per Expense Report
80
Quicker employee reimb.
200K
Annual Savings
Based on a study by Shack Tullock
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Reduced Cost of Expense Reporting
Oracleusing OIE
Industry Avg.
2.50
36.46
Expense Report Processing Transaction Cost
5
22
Days to Process
Potential savings of over 90 per transaction
American Express TE Management Process Study
9
Mobile Wireless Access

• Access expense reports either from a mobile
  device or from your computer!
• Create, edit, and submit expense reports using a
  Web-enabled mobile device
• Approve or reject expense reports
• Review expense reports history
• View status and details of submitted expense
  reports

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Mobile Device Interface
Business Process Improvements
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iExpenses - Additional Details
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Internet Expenses 11i Second Generation New!

• New technology stack, new user interface
• Mobile wireless access!
• Improved Expenses preferences
• Confirmation page re-print
• Improved Review and Confirmation pages
• Improved summaries
• Personal expenses identified
• Approver listed

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New Features Available Now with OIE.E!

• Workflow enhancements
• Oracle Approval Management integration
• Ability for sysadmin to return to preparer
  reports with errors
• Transfer ownership of Workflow notifications via
  the Reassign button
• Cross Business Group Approval

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New Features Available Now with OIE.E!

• Meeting standards of 508 (ADA)
• Configuration Framework - details
• Require project and task
• Includes Foreign Currency Receipts - Default
  Preference
• Calculate Amount for Disconnected Entry
• Seeded combined Time and Expenses entry
• Enhanced Active Expense Reports page - details

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Configuration Framework

• Available for all Framework based applications
• Initiated from running application
• Straightforward UI to specify changes
• Changes can be made at a variety of levels
• Changes retained across upgrades

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Choose Application to Configure
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Select Configuration Level
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Select Configuration Level Value
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Modify Properties
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View Result
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Track Submitted Reports
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Active Expense Reports
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Internet Expenses In Directions

• Mileage and Per Diem entry
• Policy Compliance and Simple Setup
• Reporting Financial Intelligence
• Line level cost center, split line cost center
• Multiple approvers
• Integration with Oracle Grants Accounting
• Enhanced audit capabilities

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Expenses Rules Engine for Per Diem, Mileage,
Policy Compliance

• The Rules Engine will enable
• Mileage and Per Diem entry rate calculation
• Compliance with global statutory requirements for
  Mileage and Per Diem
• Online enforcement of company policy
• Itemization enforcement
• Exchange rate defaulting
• Online checking of exchange rate user override or
  entry against tolerances

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Expenses Rules Engine for Per Diem, Mileage,
Policy Compliance

• The Rules Engine will enable
• Policy violation flagging in WorkFlow and AP
• Workflow escalation based on tolerances
• Reporting and Analysis of compliance trends

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Expenses Rules Engine for Per Diem, Mileage,
Policy Compliance

• Simple Setup supports
• Categorization of Expense Types
• Rules definition based on roles and locations
• Multiple business groups, orgs, currencies
• Data capture based on org, options per org
• Sharing or copying rate and policy schedules
• Access to rate and policy schedules change logs
• End dating Expense Types
• End dating rate and policy schedules

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Internet Expenses DirectionsExpenses Audit
Automation

• With Expenses Audit Automation you should be
  able to
• Set up your worklist to include
• of expense reports to audit
• Policy violations
• Receipts older than X days
• Questionable items
• Over tolerance exchange rates
• All reports submitted by top violators or hit
  list

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Internet Expenses DirectionsExpenses Audit
Automation

• With Expenses Audit Automation you should be
  able to
• Maintain the hit list
• Let the auditor request more information
• Place reports in an under audit status
• Maintain history and communications available to
  auditors only
• Reports that do not require audit - automatically
  approved

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Internet Expenses DirectionsExpenses Audit
Automation

• With Expenses Audit Automation you should be
  able to
• Sort or prioritize by Audit code
• Random
• Auto (user is on hit list)
• Policy
• System should automatically add to hit list
• Terminated employees

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iSupplier Overview
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Oracle iSupplier PortalEnables You To

• Provide Closed-Loop Purchase Order Collaboration
• Simplify Receiving and Payment Processes
• Optimize Planning and Inventory
• Efficiently Ramp and Maintain Suppliers

• Provide Closed-Loop Purchase Order Collaboration
• Simplify Receiving and Payment Processes
• Optimize Planning and Inventory
• Efficiently Ramp and Maintain Suppliers

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Provide Closed-Loop PO CollaborationInstantly
View and Process Purchase Orders
Suppliers
Blanket Agreements
YourCompany
Planned Releases
V.1
Standard Orders
Acknowledgments
Change Requests
Revisions
V.2
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Supplier Order ManagementComplete Purchase Order
Agreements View

• Supplier Agreements / Contracts
• Track agreements associated releases
• See price breaks payment terms
• View attachments
• View Procurement Contracts structured terms
  conditions
• Link to Oracle Sourcing RFQs/Auctions
• Purchase Orders
• View all types of goods/services orders,
  including outside processing orders
• See header, line and shipment detail
• View attachments (designs, specs, etc.)
• Acknowledge orders
• Audit Trail
• Compare current PO vs. previous and original PO

• Download PDF copy

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Intuitive Zero Training User Interface Drive
Supplier Adoption
Supplier Access to Extended P2P Cycle
Finger Tip Access to Relevant Orders
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Supplier Change RequestsAutomate Order Exceptions

• Changes routed to buyer for approval

• Supplier enters structured change requests
• Price
• Quantity
• Delivery Date
• Supplier Part Number
• Supplier Order Number
• Additional Changes
• Supplier requests split shipments

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Oracle iSupplier PortalEnables You To

• Provide Closed-Loop Purchase Order Collaboration
• Simplify Receiving and Payment Processes
• Optimize Planning and Inventory
• Efficiently Ramp and Maintain Suppliers

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Simplified Receiving Payment ProcessesCommunica
te Proactively with Suppliers
Ship Notices
Suppliers
YourCompany
Receipts
Returns
On-Time Performance
Invoices
Payments
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Automated ASNs Performance Loop Increase
Shipment Efficiency
Supplier
Your Company
Shipment Notice

iSupplier Portal
w/attachments
-- or --
Bulk XLS upload

• Benefits
• Shipment Visibility
• Inspection Status
• On-Time Delivery Performance
• Continuous Feedback

• Benefits
• Expedited Shipping and Receiving
• Streamlined Payment Processing
• Instant Visibility

Shipment Receipt

• Capabilities
• Ship Notice Creation with Optional Billing
  Information
• Include Lot, Serial and License Plate
• Invoice Creation
• Trigger Payment through Evaluated Receipt
  Settlement

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Supplier Online InvoicingLower Accounts Payables
Cost
Match Invoice to PO
Input Freight, Miscellaneous and Tax Charges
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Drop Shipment Customer DeliveriesEliminate
intermediate warehousing
Sales Order Key info automatically
Purchase Order copied onto PO
BuyingCompany
Your Supplier
YourCustomer
Shipment Notice
Invoice to buyer
Supplier ships direct to customer

• Purchase Order details extracted from Sales Order
  and sent to supplier
• Supplier ASN routed to buyer
• Supplier ships goods directly to end-customer,
  invoice routed to buyer
• Simplified logistics, elimination of redundant
  warehousing activities

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Receipt and Payment Status ViewsDecrease
Supplier Phone Calls

• Receiving
• View expected and overdue deliveries
• Monitor return and inspection results
• Monitor on-time delivery performance
• Invoicing and Payment
• View current and past invoices
• View payment status
• Check on-hold status and reason code

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Oracle iSupplier PortalEnables You To

• Provide Closed-Loop Purchase Order Collaboration
• Simplify Receiving and Payment Processes
• Optimize Planning and Inventory
• Efficiently Ramp and Maintain Suppliers

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Share Plans and RequirementsOptimize Planning
and Inventory
Supplier Capacity
Suppliers
YourCompany
Lead Times
Order Modifiers
Quality
Shipment / Forecasts
On-Hand / VMI / Consigned
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Supplier Maintained Item AttributesLower
Inventory Requirements

• Supplier Updates
• Capacity tolerance
• Lead time
• Order quantity

iSupplier Portal
YourCompany (Warehouse)
Supplier

• Supplier Views
• On-hand inventory
• Plans schedules

• Warehouse Stock Update
• Inventory levels

YourCompany (Buyer)
Approved Supplier List
Plans schedules

• Supplier-authorized updates to the ASL help
  generate an optimized plan
• Improved plan visibility helps supplier evaluate
  current and future commitments
• Better visibility and plan helps prevent
  stock-outs and minimize excess inventory

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Supplier Initiated Replenishments Enable Vendor
Managed Inventory
YourCompany
Supplier

• Provide Inventory Visibility
• Share on-hand and safety stock levels with
  suppliers
• Transfer Replenishment Responsibility to
  Suppliers
• Improve fulfillment cycle time
• Automate replenishment process

VMI Agreement

• VMI Agreement
• Establish inventory policy

Check Inventory Status
Receive items
Ship items
Pay on receipt
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Supplier Owned Inventory Enable Management of
Consigned Inventory
Your Company
Supplier

• Goods Retain Supplier Ownership Until Consumed by
  Buyer
• Supplier Views into Consigned Inventory
• On Hand Inventory
• Shipments
• Invoices / Advice
• Receipts
• Works With or Without VMI

Consigned Inventory Agreement
Consigned Inventory Agreement
Planning
Receive order
PO / Release
Ship items
Receive to CI whs
Check inventory
Goods consumed / transferred
Receive Consumption Advice
Pay on use
Receive payment
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Oracle iSupplier PortalEnables You To

• Provide Closed-Loop Purchase Order Collaboration
• Simplify Receiving and Payment Processes
• Optimize Planning and Inventory
• Efficiently Ramp and Maintain Suppliers

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Supplier Self-ServiceDrive Down Costs of
Supplier Management
Vendor Self Registration
Suppliers
YourCompany
Supplier User Registration
Supplier Profile Details
Address/Contact Info
Banking Details
Business Classifications
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Vendor RegistrationGather Potential Vendors
Registration page
Buyer Admins
Receive notification review request
Buyer Admin sets up additional user accounts
Approved vendor given access to Profile Management
Prospective vendor registers
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Supplier Profile Management Improve Accuracy of
Supplier Master
Supplier Locations
Attachments
Contact Details
Buyer admin reviews and promotes to Purchasing
and Payables systems
Banking Info
Business Classifications Product Service
Details
OUx
OUy
OUz
Supplier updates profile details
Updates applied to multiple Operating Units
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Business and Commodity Classifications Improve
Reporting and Sourcing Processes

• Updates routed to buyer for approval

• Expose configurable list of classifications to
  supplier
• Diversity information
• Other business profile data
• Products services
• Gather info from supplier and approve

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Banking DetailsEnsure Prompt Remittance
Bank
Branch
OUx
Buyer Admin
Account
London
OUy
Supplier
OUz
Paris
new
approves account details to Payables
selects from existing or adds new to create bank
accounts
Assigns account to locations and flags primary
Provide Company Account Details
Changes Routed to Buyer for Review
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Extend Your Supply CollaborationSingle Access
Point for Plan, Negotiate and Procure
P L A N

• Procure - iSupplier Portal
• Involve suppliers in your procurement to pay
  processes
• Plan - Collaborative Planning
• Involve suppliers in your sophisticated planning
  processes
• Negotiate Sourcing
• Involve suppliers in the electronic tendering
  processes
• Seamless integration
• Single view of products, suppliers, order
  modifiers, ASLs, sourcing rules, registration
  process

• Exceptions

• Forecasts

• Capacity

• Pegging

• Waterfall Analysis

• Vendor Managed Inventory

• RFI RFQs

• Auctions

• Bidding

• Design Proposal

N E G O T I A T E
S U P P L I E R S

• Vendor Managed Inventory

• Orders

• ASNs

• Receipts

• Invoice

• Payments

P R O C U R E
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Oracle iSupplier Portal Solution
Provide Closed-Loop PO Collaboration
Self-service PO views, acknowledgments, change
requests
Simplify Receiving and Payment Processes
Self-service ASN and invoice creation and
inquiries
Optimize Planning and Inventory
Supplier maintained item attributes, VMI and
Consigned Inventory
Efficiently Ramp and Maintain Suppliers
Portal, XML EDI communication, supplier
self-services
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iAssets Overview
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Major Features

• Advanced Asset Search
• Self-Service Asset Transfer
• Cost Center Manager Based Approval
• Management Hierarchy Based Approval
• Security features
• Notifications

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iAssets - Additional Details
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Advanced Asset Search - A powerful search page
to find assets by using configurable search
criteria.
Query logic starts with, contains, ends
with etc
27 Additional Criteria
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Self-Service Asset Transfer

• A Step by Step Self-Service transfer of assets
  between Locations, Employees and Expense
  Accounts.
• Integrated with Oracle Approvals Management and
  Oracle Workflow for approvals and notifications.
• How to set up this feature
• Setup Rules
• Setup Profile Option
• IA iAssets Rule Name
• Setup Employees in HR
• Assign employees to FND Users

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Setup Rules
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Self-Service Asset Transfer Roles
Role iAssets Responsibility Functions (may vary based on setup)
Employee iAssets User Query assets and create transfer requests
Approver iAssets User Query assets, create transfer requests, approve reject designated requests
Super User iAssets Manager Run / Schedule Post Asset Transfer Requests
System Administrator iAssets Setup Administrator Create and change setup options
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Self-Service Asset Transfer
Step 1 -Request Details
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Step 2 - Releasing Details
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Step 3 Receiving Details
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Step 4 - Review and Submit
Submit
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Post Transfers to Oracle Assets

• Login as Oracle iAssets Manager and run the
  seeded concurrent program
• Run Post Asset Transfer Requests

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Self-Service Asset Transfer Dependencies and
Interactions

• Oracle Assets
• Oracle Approvals Manager
• Oracle Human Resources
• Oracle Workflow

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iReceivables Overview
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iReceivables Business Flow
Email Notification of Login Info
Customer Self-Registers
Log In
Choose a Customer/Site
View Account Summary and Aging
Pay
View Account Details
View and Print Invoice
Dispute
Approval
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Major Features

• Online access to accounts and transactions
• View and Print Invoices
• Online aging
• Invoice dispute
• Automated credit memo workflow for disputes
• Online credit card payment
• Online electronic fund transfer (ACH)
• Payment scheduling
• Self-Service Registration

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iReceivables - Additional Details
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Oracle Product Dependencies

• Oracle Application Framework
• OA Framework 5.7H
• Oracle Receivables
• Financials Family Pack D
• Oracle Trading Community Architecture
• Financials Family Pack D
• Oracle iPayment
• IBY 2340178
• Oracle Workflow
• Workflow 2.6

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Third Party Dependencies

• Certified versions of Netscape Communicator and
  Microsoft Internet Explorer
• For the latest updates of browser support, please
  go to OAC Release Notes page http//www-apps.us.o
  racle.com/fwk/tutorials/releasenotes.html

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Self-Service User Registration

• External customers can submit their own requests
  for a self-service user account to access
  iReceivables
• iReceivables validates external users via the
  challenge-response model
• User accounts are approved and then created via
  the User Creation Workflow
• Customers whose account requests are approved
  receive an email with a username and password for
  their user accounts

Released 11i.OIR.D
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Online Aging

• External customers can view the same aging
  information on the home page as collectors see in
  Oracle Receivables.
• Customers can drill down to see the transaction
  details of each aging bucket.
• The deploying company can set up a display of
  different aging buckets for different external
  customers.

Released 11i.OIR.D
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Multiple Customer Access

• External users can now access multiple customer
  accounts and customer sites with a single login
• An external user with access to multiple
  customers accounts, or multiple sites is able to
  search through those using either
  customer-related attributes or transaction
  numbers
• Users can drill down to the details of each of
  the account(s) they wish to see

Released 11i.OIR.C
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Customer Search

• Internal users can search customers based on any
  customer data indexed in the Oracle database,
  e.g., name, phone number, zip code, etc.
• External user can search customers based on
  customer name.
• Both internal and external user can search
  customers based on transaction number, e.g.,
  invoice number, sales order number, receipt
  number, etc.
• Multi-record display links to account summary and
  account details for any customer or customer
  bill-to site

Released 11i.OIR.B
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Home/Account Summary

• Shows account balance, discount alerts, and
  workflow notifications
• Hides/shows aging information
• Provides a configurable section for the deploying
  company to present other information to external
  users such as News, FAQs, and Policies

Released 11i.OIR.B
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Account Details

• Displays latest account activities including
  invoices, debit memos, commitments, credit memos,
  and payments.
• Web-style search on transactions using
  transaction numbers, amount, dates, PO number,
  etc.
• Advanced Search fine-tunes search criteria on
  date range, due-date range, and amount range.

Released 11i.OIR.B
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Interactive Invoice

• Resembles printed invoice (what you see is what
  you get).
• Optimized for printing.
• Related transactions hyper-linked.
• Activities button links to adjustments, payments,
  credits, charges, and disputes applied to
  invoice.
• User can Pay or Dispute invoices however, access
  to these functions can be controlled by function
  security.

Released 11i.OIR.B
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Pay A Bill

• Users can pay an invoice by credit card or ACH
  (Automated Clearing House) payment
• User can select a previously saved credit card or
  bank account.
• User can make full or partial payment
• User can schedule a future date for ACH payment
• Integrates with Oracle iPayment for payment
  processing
• Also Integrates with Direct Debit in Oracle
  Receivables

Released 11i.OIR.B
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Payment and Credit Memo

• Single record display of payments, credit memos,
  and on account credit memos formatted similarly
  to invoices
• Optimized for printing
• Related transactions hyper-linked
• Press the Activities button to see changes
  applied to credit memo

Released 11i.OIR.B
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Dispute A Bill

• Step-by-step dispute process tailored for credit
  requester who has best information
• Pre-seeded yet configurable reason codes for
  dispute
• Requester can review and revise dispute
  information any time before submission

Released 11i.OIR.B
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Credit Memo Request

• Generated upon completion of dispute-a-bill
• Can be queried later in Account Details
• Displays request number, dispute summary,
  requester info, and real-time status of the
  request approval
• Optimized for printing

Released 11i.OIR.B
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Credit Memo Workflow

• Built with Oracle Workflow
• Forwards credit memo requests for approval based
  on management structure or defined approval
  limits
• Pre-configured approval process can be modified
• Credit memo creation routine creates credit memos
  for approved requests otherwise notification is
  automatically sent to requester for denied
  requests

Released 11i.OIR.B
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End-to-End Security

• Oracle Self-Service Applications provide
  end-to-end security from the web browser to the
  web server through the firewall to the Oracle
  application server
• Communication between the Web browser and Web
  server is protected by Secure Sockets Layer (SSL)
  data encryption.
• Access to transaction data is restricted to
  registered users only and can to be limited to
  specific customer(s) according to your setup

Released 11i.OIR.B