COMMUNICATIONS

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COMMUNICATIONS IN
EMERGENCY SERVICES
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The Importance of Emergency Medical Service
Communication

• communicate patient information
• provide contact with medical control
• control and coordinate scene activity

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The Role of Emergency Medical Communications

• links caller with dispatch
• links dispatch with proper EMS personnel
• links field EMS personnel with med. control
• links with receiving hospital staff

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Functions of the Emergency Medical Dispatcher

• takes in-coming calls
• alerts and directs appropriate response
• keeps track of ongoing communications
• gives pre-arrival instructions

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The Role of the EMD in an Emergency

• an important part of the emergency medical team
• the first contact a caller has
• initiates emergency system
• chose and administer correct pre-arrival
  instructions

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Pre-arrival Instructions

• provides immediate assistance while help is on
  the way
• provides updated information to responding
  personnel
• may be life saving in critical incidents
• provides emotional support for the caller and
  victim

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Computer Aided Dispatch

• allows for faster response times
• boosts system productivity
• allows for more information to be received in
  the field

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Features of CAD

• allows for multi-level response
• recommendations for appropriate response unit
• gives cross streets from address information
• able to look prior history

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Time of Response

• goal is to have a ten minute scene time
• Tx more likely to be successful within the
  golden hour
• EMD receives call and dispatches unit
• unit arrives on scene, treats, and transports

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Why 9-1-1?

• Meets public requirements
• brief, easily remembered
• dialed quickly
• unique number
• never been used as an area code, office code, or
  service code

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Types of 9-1-1 Systems-Standard

• capable of connecting caller to dispatch
• the opportunity for calling back is limited or
  not available
• possible gives calling phone

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Types of 9-1-1 Systems-Enhanced

• gives address and phone of calling party
• gives history of prior calls
• able to call phone back

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9-1-1 History
Picture used by permission from 911 Dispatch
Monthly to visit their web site click here
www.911dispatch.com
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9-1-1 History

• proposed Jan. 12, 1968 by ATT
• implemented Feb. 16, 1968 with first call in the
  U.S.
• universal emergency in the U.S.
• connects callers with a dispatch center

Picture used by permission from 911 Dispatch
Monthly to visit their web site click here
www.911dispatch.com
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9-1-1 History Continued

• by 1976, 911 covered 17 of the population
• by 1979, 911 covered 26 of the population
• by 1987, 50 of the population was covered
• today, 911 covers 95 of the population

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Click here to learn more
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Click here to visit the MN Dept. of Administration
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U.S. daily 9-1-1 calls

• 1985--530
• 1986--1780
• 1987--3294
• 1988--6528
• 1989--11812
• 1990--16205
• 1991--21939

See www.wow-com.com
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U.S. daily 9-1-1 calls

• 1992--34634
• 1993--42442
• 1994--49070
• 1995--54959
• 1996--59180
• 1997--83609
• 1998--98097

See www.wow-com.com
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9-1-1 vs. 3-1-1

• implemented for non-emergency calls
• reduces 9-1-1 calls
• reduces response time
• reduces 9-1-1 busy signals

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Visit
911 Dispatch Monthly
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Visit
www.911dispatch.com
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Links

• http//www.emsmagazine.com
• http//www.911dispatch.com
• http//www.nena9-1-1.org
• http//www.wow-com.com

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THE END
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The Out-takes

• Stop calling me...
• I talked to you 10 times already today!
• Ha Ha Ha Ha Ha Ha

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More Out-takes

• Im hungry
• But we cant leave
• If only people would use 3-1-1 for
  non-emergencies!

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THE END

• (for real)