Agenda

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Agenda

• Nice at a Glance
• Features Benefits
• Configurations
• Hardware Overview
• Software Applications
• ROM Pricing
• Site Preparation

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NICE At A Glance

• Founded 1986 (NASDAQ NICE)
• Record 2004 revenue of 252.6 Million
• Over 15,000 customers in 30,000 sites in over 100
  countries
• 67 of Fortune 100 are NICE customers
• Global company with 1,100 employees,including
  300 in RD
• Over 30 Strategic Partners (Motorola, Plant
  Equipment, Avaya, Alcatel, IPC, Syntegra, EMC,
  Cisco, IBM)
• 1 ranking by all industry analysts (Gartner,
  Frost Sullivan, Datamonitor)

Source Datamonitor Quarterly Q2 2004, Logging
Market data
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Mission Critical is not a marketing slogan with
NICE

• Six of the top ten high-threat urban areas, as
  defined by President Bushs Rapidcom 9/30
  initiative, chose solutions from NICE Systems.
• The Federal Aviation Administration (FAA) chose
  NICE as their standard recording system for all
  800 of their air traffic control centers across
  the country
• 100 of the top 10 Banks in the World
  implemented NICE
• A NICE System is installed in 100 of the World's
  10 Largest Securities Firms

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Public Safety Profile

• Over 50 years of experience serving the public
  safety industry
• Over 4,000 public safety installations in the
  U.S., including the three largest police
  departments
• Committed strategic alliances with market
  leaders, to provide integrated solutions for
  smooth operations
• Unmatched support from NICEs 300 experienced
  professional services team members and certified
  dealer network at over 50 service locations

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NICE Agrees to Acquire Dictaphone CRS

• NICE Systems has agreed to purchase the
  worldwide Communications Recording Solutions
  (CRS) business of Dictaphone, creating a strong
  market leader with the following benefits
• Creates clear leader in the First Responders,
  contact centers, and financial trading floors
  sectors
• Offers the largest service and support operations
  in the industry, including a world class
  professional services infrastructure. Over 300
  services professionals will be dedicated to NA
  alone.
• Continues to transform the market, enabling
  public safety and Homeland Security customers to
  derive Insight from Interactions through next
  generation multimedia Command and Control
  solutions
• Expands overall capabilities for all size
  customers from small to extremely large.
• Leverages the combined infrastructure to deliver
  solutions with speed and efficiency.

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NiceCall Focus III Benefits

• Robust Reliable - thousands of digital
  recording channels installed worldwide, NICEs
  technology is the proven choice
• Fast Easy access and Retrieval of Calls and
  Transmissions
• Up to 50,000 hours of on-line recording
• The replay is streamed to the users desktop
• Flexible and User-Friendly - applications with a
  simple and straightforward user interface
• Low Cost of Ownership - complete one-box solution
  including full-featured system with low
  maintenance requirements
• Integration with Enterprise Centralized Storage -
  using NICE Storage Center
• Advanced Remote Branch Recording solution -
  including centralized administration, management
  and storage
• Simple Scenario Reconstruction - using
  synchronized playback and the advanced playback
  processing features

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NiceCall Focus III Features

• Total Recording of 4 to 48 channels
• Extensive Interface Support
• Analog Ports
• Digital Extensions including Alcatel, Aspect,
  Avaya, Ericsson, NEC, Nortel, Philips, and
  Siemens
• ISDN (2BD) lines (forthcoming)
• D-Channel support for ISDN BRI (forthcoming)
• Mixed Interface Support
• Recording analog and digital interfaces with the
  same box
• Extended Resiliency Features
• Hot-swappable disk with RAID1
• Hot-swappable redundant power supply (both AC and
  48vDC)
• Dual archiving devices
• Standard G.729A Compression
• Provides 8 kilobits/second compression
• High quality audio, with Mean Opinion Score (MOS)
  of 4.0
• Total QM (forthcoming)

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NiceCall Focus III Features

• Extended Call Database
• Virtually unlimited with the ability to capture
  Caller ID through CDR feed from the PABX switch
• CLS database resides on the logger, to minimize
  complexity and space requirements
• Advanced scenario reconstruction
• Integrated with Scenario Replay application
  allowing synchronized playback of multiple
  channels
• Open Architecture
• Windows XP operating system
• Enhanced Security
• Powered with Microsoft SP2, personal firewall
  enabled and fully integrated with NICE privileges
  mechanism
• Future proof technology
• Based upon NICE cutting edge PCI board technology
• Tool-less maintenance
• Higher availability with improved MTTR

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NiceCall Focus III Features

• On/Off hook detection for Analog and selected
  Digital extensions
• Time Synchronization
• IRIG-B and NTP
• DTMF Detection
• To search for specific outbound calls
• Beep tone insertion for analog interface
• To satisfy some state requirements to notify
  callers they are being recorded
• Talking Clock

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NiceCall Focus III Configurations

• Hardware
• NICE Interface board
• G.729 support
• SoundBlaster for local playback
• 512 RAM
• 250 GB SATA HDD
• Intel Pentium IV 3.0GHz
• TCP/IP Ethernet LAN Connection
• DVD archive

• Cost Options
• Hot-Swappable HDD with RAID1
• Hot-swappable redundant power supply
• Hot-swappable redundant 48V power supply
• Dual archiving device
• AIT Tape archiving device
• External Squelch support (for analog interface
  only)

• Software
• WinXP with SP2
• MS SQL
• NiceLog v9.03 recording SW
• NICE Application 8.9

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NiceCall Focus III The Front
Hard Drive(s)
USB
LEDs
2nd Archiving Device (Optional)
Air Filter
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NiceCall Focus III The Front-With Dual DVD
Drives
Hard Drive(s)
USB
LEDs
2nd Archiving Device
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Air Filter
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Toolfree Maintenance

• Higher Availability with Improved MTTR

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Air Filter
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Front Panel LEDs/Buttons
Sys Ready
HD Activity
Err
Tape
Power
Power On
Reset
Buzzer Off
USB
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NiceCall Focus III Key Benefits

• Robust Reliable - thousands of digital
  recording channels installed worldwide, NICEs
  technology is the proven choice
• Fast Easy access and Retrieval of Calls and
  Transmissions
• Up to 50,000 hours of on-line recording
• The replay is streamed to the users desktop
• Flexible and User-Friendly - applications with a
  simple and straightforward user interface
• Low Cost of Ownership - complete one-box solution
  including full-featured system with low
  maintenance requirements
• Integration with Enterprise Centralized Storage -
  using NICE Storage Center
• Advanced Remote Branch Recording solution -
  including Centralized administration, management
  and storage
• Simple Scenario Reconstruction - using
  synchronized playback and the advanced playback
  processing features

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Powerful Applications Add Value to Your Agency

• Scenario Replay
• The industrys best incident reconstruction tool
• Last Message Replay
• Instant one-click recall without additional
  hardware
• Monitor application
• Provides instant access to channel activity,
  monitoring and control
• ANI/ALI Annotation Application (optional)
• Simplifies searches
• Administrator
• The industrys most secure logger management
  system

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Scenario Replay

• Simple yet powerful search capabilities to save
  time
• Filters and advanced search criteria to quickly
  and precisely identify desired transmissions
• Unlimited system-wide search from one workstation
• Replay channel count is only limited by recorder
  capacity
• Easy-to-use, flexible user interface to improve
  comprehension
• Intuitive yet extensive controls to minimize
  training time
• Various graphical views to simplify analysis
• Sort and view by different criteria to suit your
  needs
• Flexible save options to reduce workload
• Save complete scenario as single .wav for replay
  on standard PC for fast evidence delivery
• Save as Scenario file for later replay to
  optimize your time
• Save with AGC and/or Spoken Time to save time and
  enhance usability

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Scenario Replay (Smart Zone Icons Shown)
Spoken Time
Replay Controls
Replay Controls
View Selector
Simple Search
Filters
Transmission List
Advanced Search
Graphical View
Properties of Current Transmission
Time Bar
Displayed by Talk Group
System Events
Dynamic Regrouping Event
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Last Message Replay

• One click to begin replay!
• Many competitive systems require several
  keystrokes, wasting critical time
• Replay from a list of calls prior to the last one
• No Additional Hardware Required
• No extra boxes to clutter your workspace or to
  break down

One click!

• Adjust user settings from one workstation
• Control user access without ever leaving your
  position

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Last Message Replay
Refresh Call List
Simple Controls
Calls Prior to Last Call
Speed and Volume Controls
Configurable Call Details
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Real Time View and Control in NICE Monitor
Supervisor Side Record-On-Demand
Detail about calls taking place
User Status (logged in / on a call)
Supervisor Side Live Monitoring
Recorded Media Type (voice, screen)
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Detailed Control of User Privileges in NICE
Administrator
Use predefined profiles or copy users for quick
user management
Control numerous privileges within all
applications from a single interface
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Site Preparation

• 2 wire digital audio run to 66 punch block by
  extension (1500 max run)
• 2 wire analog audio run to 66 punch block by
  recorder channel
• 2 wire audio run from select audio ports of
  Centracom Gold consoles to 66 punch block
• Network Drop at recorder location
• Rack Space with power and shelf
• Static IP for Logger and Admin PC (Nice Log)
• Access to replay PCs for installation of replay
  clients