22112009 Supporting education and research Slide 1

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Institutional Responses to Emergent Technologies

• Rob Bristow Programme Manager, JISC

Joint Information Systems Committee
Supporting education and research
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A Story
A Mac user with the new 3G iPhone really likes
the mobileme service that synchs his
(apple-only) email, calendar etc between his
iPhone Mac. He forwards his U email there
now. He says that for busy 21st Century
professionals a push-sychronize service between
laptop/desktop mobile devices is much more
intuitive than using a central-server model like
oracle (or even google) calendar. Are there
other University users of the mobileme service,
could there be possibility of an HE-negotiated
'bulk buy' deal like we got with the Leopard
licenses? He feels mobileme will help to optimize
productivity.
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About JISC -

• Joint Information Systems Committee
• JISC's activities support education and research
  by promoting innovation in new technologies and
  by the central support of ICT services. JISC
  provides
• A world-class network JANET
• Access to electronic resources
• New environments for learning, teaching and
  research
• Guidance on institutional change
• Advisory and consultancy services
• Regional support for FE colleges RSCs

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EMERGE
Emerge is an innovative, 28 month, user-centred,
investigation-led, consortium-based project,
funded by the JISC and guided by the principles
of appreciative inquiry. There have been about 28
institutions, 45 project teams and 210 individual
participants.
The aim is to support the formation of an
"effective and sustainable community of practice
around the Users and Innovation Development
Model, using Web2.0 technologies (def 1, def 2).
Emerge is the support project for the JISC
Capital Programme, Users and Innovation strand
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How does JISC do things?

• Innovation Programmes
• Agenda driven by JISC sub-committees
• Overall funding is set by UK funding councils
• HEFCE has provided capital money for major
  programmes
• Its the Sectors money!
• So Innovation work done by institutions where
  possible
• Some Programmes and outputs
• e-Learning frameworks and tools programme XCRI
• e-Portfolios
• Access Management the Federation
• Users and Innovation new paradigms of
  development

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Organisational Support and User Technologies

• Supporting organisations to make best use of
  Technology
• Policy advice, guidance and support to senior
  managers
• Institutional Innovation Programme
• Major Exemplar projects
• Technological change rolled out across
  institutions
• Business and Community Engagement
• Knowledge Transfer and life-long learning
• Green ICT
• Users and Innovation
• Individuals and users perspectives on emergent
  technologies

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Student Lifecycle Management

• A landscape study that identifies current
  policies, strategies, tools and methodologies
  employed at each stage of the student/graduate
  life cycle
• A feasibility report on the merits of developing
  an integrated student/graduate lifecycle
  relationship management support tool
• Recommendations on how student lifecycle
  management' systems could be developed

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JISC Users and Innovation Programme

• www.jisc.ac.uk/usersinnovation/
• To create opportunities to transform practice by
  developing technologies and processes that
  support the user experience in improved and
  innovative ways
• March 2006 March 2009
• Over 30 projects looking at research, teaching
  and administration users and their use of
  innovative technology

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Explicitly adapted to community development
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Criteria

• Multiple
• Contextualised
• Relative

• Real users involved in development teams
• Projects have real impact in institutions
• Ongoing, reflexively self-aware, purposeful
  community of collaborators
• User interfaces are considered as important as
  data models, control programs and work flows
• Affectionate recollection
• Wider adoption - and adaptation - of the model
• Positive return on investment indicators

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Institutional Responses to Emergent Technologies

• E-Admin think-tank (sic) identified need for
  senior management guidance
• Need to understand where is the locus of control
• Major topic at the UCISA Management Conference
  2008
• Need to look at self-service, user contributed
  data and user-owned devices issues from an
  institutional perspective
• Programme in part defined by issues raised at
  IWMW 2007

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Great Expectations of ICT How Institutions are
Measuring up
Ipsos MORI for JISC
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Great Expectations of ICT How Institutions are
Measuring up
Ipsos MORI for JISC
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Institutional Responses to Emergent Technologies

• One year programme to help understand the
  landscape of responses as institutions grapple
  with emergent technologies.
• Seeks to answer these questions
• To what extent are institutions aware of emerging
  technologies (services, practices,
  architectures)?
• Which technologies are generating interest?
• Where within institutions is this interest
  emerging (teaching and learning, alumni,
  recruitment, progression, estates, etc.)?
• How are institutions organising to meet the
  challenge and opportunities of emergent
  technologies?
• How has responsibility for exploiting emergent
  technologies been distributed?
• What new structures have been created to review
  these technologies? And what challenges do they
  raise for staff development and CPD?

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Questions 2

• What are the drivers of, and barriers to, greater
  engagement with emergent technologies?
• For which groups, functions and subjects are
  these technologies seen to be most promising?
• What impact have these technologies had on wider
  institutional strategies for systems and planning
  for the development of their digital
  environments?
• Programme is made up of six pilot projects
  investigating some aspect of institutional
  engagement with emergent technologies
• Support project to work with pilots to synthesise
  outputs and evaluate programme
• Landscape study of current approaches and
  strategies

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Shared Services

• Joining up Admin systems
• Matrix of interoperability?
• SOA approaches
• KUALI Foundation
• Set of open, modular, distributed systems for
  universities
• Finance, Research Administration, Student
  Records, middleware
• Maybe storage in the Cloud or outsource email
  entirely?
• HEFCE Feasibility and Business Case development
  projects
• Shared Virtualised data centres
• A shared research data service for the UK
• Walk in access to electronic resources in M25
  libraries

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Green ICT

• JISC funded year long study of the task of
  reducing the environmental cost of ICT in HE and
  FE
• Report this Autumn
• A Second Life Avatar can produce as much Carbon
  as the average Brazilian
• Central Government to be Carbon Neutral by 2020
  (entire lifetime)
• ICT Energy bill for UK HE likely to be 100
  million or more in 2008-9
• Help is at hand!
• Efficient design of data centres energy use and
  cooling
• Virtualisation
• Grids and intelligent management of PCs
• Metering and direct billing

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Shameless Plug for Green ICT Events

• Sustainable ICT in Universities and Colleges -
  New Ways of Working
• 21st August, Queen Margaret University, Edinburgh
• Thin client, open plan hugely reduced campus
  estate. Location independent working
• The Sustainable Desktop? Achieving Energy
  Efficient PCs in Universities and Colleges
• 2nd September, University of Sheffield,
• Launch of JISC funded Suste-IT projects carbon
  footprinting tool for universities
• More events on intelligent buildings and an
  Further Education focused event

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A story (Part 2) The IS Depts Response

• Given my role I'm sure you'll understand that
  this fills me with horror and I wonder whether
  any considerations have been given to the
  security (data security in particular)
  implications?
• Redirecting University email to a third party
  email service provider has a number of
  disadvantages, including the increased likelihood
  of the leakage/loss of data. This is of
  particular concern with any "restricted" data
  (that would be any data classified as anything
  other than public - see the Information Access
  and Security Policy 1) being sent in email
  messages.
• Of even greater concern would be messages
  containing personal information (in terms of the
  Data Protection Act). The European Commissioner's
  Directive on Data Protection prohibits the
  transfer of personal data outside of the European
  Economic Area (the 25 EU member states, Iceland,
  Liechtenstein and Norway) with the exception of
  transfers to the USA to companies which have
  signed up to the "Safe Harbor" agreement 2.
  When your data is out in "the cloud" you probably
  have no idea where it actually is and could well
  end up getting the University into trouble with
  the Information Commissioner.
• While staff are currently permitted to redirect
  their business email to a third party email
  supplier, this is currently under review. In the
  meantime, please only use University email
  services for conducting University business.

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What can JISC do for you?

• Services
• JISC InfoNET Advice and Guidance Infokits on
  best practice
• Netskills training and consultancy
• JISC Legal Legal guidance (not advice!)
• TechDIS Accessibility