SUSTAINABLE TOURISM IN YOUR BUSINESS

1
SUSTAINABLE TOURISM IN YOUR BUSINESS
2
SUSTAINABLE TOURISM IN YOUR BUSINESS

• TODAYS AIMS
• Learn about sustainable tourism and how it can
  benefit customers, destinations and the company
• Learn about some specific initiatives around
  excursions and activities, accommodation,
  suppliers and engaging customers
• Explore how to take these further, improving the
  way our company contributes to sustainable
  tourism
• Agree what action to take

3
SUSTAINABLE TOURISM

• THE BUSINESS CASE AND OUR COMPANYS APPROACH
• Great holidays that help people and the
  environment, so there will be great holidays in
  the future

4
(UN)SUSTAINABLE TOURISMENVIRONMENT

• Energy, water, resources
• saving or wasting?
• renewable or running out?
• Pollution and litter
• keeping it clean, reducing hazards
• Wildlife and wild places
• exploiting or preserving?
• Climate change
• doing our bit

5
(UN)SUSTAINABLE TOURISMCOMMUNITIES

• Fair labour standards and safe workplaces
• or discrimination, exploitation and unhappiness
• Respect and dignity
• or arrogance and mockery
• Thriving local economies
• or poor and marginalised communities

6
(UN)SUSTAINABLE TOURISMOUR BUSINESS

• Places people want to visit
• beautiful and unspoilt
• Communities which welcome our guests
• not hostile or hassling
• Holiday experiences that meet customers needs
  and desires
• authentic, different, in tune with their values
• Understanding what the future holds
• in a fast-changing world
• Cost-effective and efficient
• with energy and resources, as well as people and
  assets

7
WHY BOTHER? THE BUSINESS CASE FOR SUSTAINABLE
TOURISM

• Customers
• Investors
• Costs
• Opportunities

8
CUSTOMERS

• Protecting the product
• unspoilt destinations (pollution, water scarcity,
  extreme weather)
• unique character (unsympathetic development,
  imported goods and culture)
• Experiences and adventure
• different cultures, foods, ways of life
• Being welcome

9
CUSTOMERS EMERGING TRENDS

A significant proportion of holidaymakers are

• Worried about the impact of their holidays (26)
• Worried about climate change and holidays (23)
• Seeking more authentic experiences (54)
• Would choose a hotel with a green award, if
  available (a 9 preference)

10
CUSTOMERS AND DESTINATIONS

• Staying desirable
• as a place to visit
• as a place to work
• as a place to live and raise a family
• over the long term

11
INVESTORS

• Liabilities and future-proofing
• Extreme weather, climate change
• Rising fuel costs tax, regulations, peak oil
• Liabilities greenhouse gas emissions
• Customer aspirations, market shift

12
COSTS CLIMATE CHANGE PUTS TOURISM AT RISK

• Seaside beach erosion, sea level rise, sea
  surges and storms, reduced fresh water supply.
  Where will the new destinations be?
• Mountains shorter winter sport seasons, demand
  for higher altitude resorts. Longer summer
  seasons?
• Stormy weather, droughts, heatwaves cancelled
  holidays, rescues, rebuilding

13
COSTSWASTING RESOURCES IS A WASTE OF MONEY

• Energy
• Water
• Raw materials and products
• Taxes and fines

14
COSTS SOCIAL

• Communities and staff who think they are not
  being treated fairly and with respect wont
  welcome our customersWhat might this cost us?

15
OPPORTUNITIES

• Good management cost savings, future proofing
• Getting passionate innovation, excellence
• Building a brand

16
(No Transcript)
17
SUPPLY CHAIN BEST PRACTICEACCOMMODATION

• Some practical opportunities
• A practical auditing and marketing tool

18
WHAT ARE THE OPPORTUNITIES?

Getting there and getting around, less CO2 Fuel
efficiency, public transport, cycling and walking
- excursions and transfers too Using energy,
water and other resources efficiently Lighting,
heating, natural ventilation, efficient fittings,
reuse and recycling
Treating local people and employees
fairly Sourcing locally, fair wages, promoting
local products Celebrating and protecting
natural and cultural heritage Forests, beaches,
reefs, buildings, sacred places, traditions
19
GETTING THERE, AND GETTING AROUND, WITH LOWER
EMISSIONS

• Fuel efficient aircraft and smarter flying
  techniques
• Ferry and train
• Providing and promoting bikes, public transport,
  walking etc
• Efficient and alternative fuelled cars, transit
  vehicles
• Excursions and transfers

20
USING ENERGY AND RESOURCES EFFICIENTLY
HOTEL MAKEOVER PROJECT

• 195,240 kWh electricity 39 households
• Electricity savings from the 3 hotels 41
  passenger flights to Florida
• Electricity savings from the 3 hotels 500
  million photocopies
• 44,090,000 litres water 800 households
• Financial savings 74,000

21
OUR DIRECT IMPACTSAT THE OFFICE

• Turn off, turn down
• Reduce, reuse, recycle
• Smart appliances
• Smart behaviour
• Walk, cycle, public transport, greener vehicles

22
TREATING PEOPLE FAIRLY

• Kenya Setting up a new excursion with fair
  payment for villages visited
• Mexico Creating links for the Maya communities
  to supply and sell jams to hotels

23
CELEBRATING AND PROTECTING CULTURAL AND NATURAL
HERITAGE

• Turtle awareness training, so holidaymakers know
  which bits of beach to avoid, and hotels
  understand how they can protect nesting beaches
• Demarcation buoys around coral reefs, to prevent
  accidental damage
• Excursions to inland villages, visiting
  wine-makers and sampling almond sweets in Cyprus

24
OPPORTUNITIES

• Good management cost savings, future-proofing
• Getting passionate innovation, excellence
• Building a brand

25
HAPPY ACCIDENT?

• GOOD PLANNING!

26
WHO BENEFITS?

• Our customers
• Our business
• The people and the places our customers love to
  visit!

27
SUSTAINABLE SUPPLIERS
WHAT IS THE SUSTAINABILITY STORE?

• Fully interactive supplier-led system to improve
  sustainability performance
• Self-assessment checklists, defect reporting,
  task management, sustainable solutions
• Verification system third party auditing
• Awards scheme gold, silver, bronze
• Appearing in brochures 2008

28
SPECIFICS

• Checklists
• Supplier audits
• Gradings for more sustainable hotels

29
MORE DETAILS ON THE HOTEL MAKEOVER PROJECT

• You have the power to make a huge difference by
  taking some simple steps
• Hotels can save up to 25 on water and energy
  costs
• You can also use sustainability to appeal to
  your British customers, as its a really hot
  topic in the UK

30
ENVIRONMENTAL ASSESSMENT RESULTS

• Huge wastage of energy and water identified
• lack of adequate maintenance
• incorrect usage of equipment
• procedural inadequacies
• lack of awareness/ knowledge

31
ENVIRONMENTAL ASSESSMENT RESULT
SHOWERHEADS

• IssueDelivering 1618 litres/min (max
  recommended 9.5 litres/min)
• Remedy Fit flow restrictors/ controllers (cost
  1-5 each)

32
IMPLEMENTATION BENEFITS

• Environmental benefits achieved by implementing
  this recommendation in 80 guest rooms
• reduce water consumption by 2,440m3/year
• reduce the volume of wastewater generated by the
  hotel
• reduce LPG consumption by 7,100kg/year
• Supplier benefits achieved by implementing this
  recommendation
• save 9,220 /year in water and LPG
• Implementation cost 400
• Payback period 2 weeks

33
ENVIRONMENTAL ASSESSMENT RESULT
TOILETS

• IssueLeaking toilets continually allow water to
  trickle from the refill valve into the cistern
  affecting 10 of toilets
• RemedyRegular maintenance

34
IMPLEMENTATION BENEFITS

• Environmental benefits achieved by implementing
  this recommendation
• reduce water consumption by 1,750m3/year
• Supplier benefits achieved by implementing this
  recommendation
• save 2,460 per year in water costs
• Implementation cost
• already incorporated within routine maintenance

35
ENVIRONMENTAL ASSESSMENT RESULT
TOASTERS

• IssueConveyor belt toasters are used and run
  for four hours every day, continuously, but
  utilised for little more than one hour of that
  time
• RemedyReplace with pop up toasters

36
IMPLEMENTATION BENEFITS

• Environmental benefits achieved by implementing
  this recommendation
• reduce electricity consumption by 8,830kWh/year
• Supplier benefits achieved by implementing this
  recommendation
• save 520 per year in electricity costs
• Implementation cost
• negligible if routinely replaced

37
ENVIRONMENTAL ASSESSMENT RESULT
SWIMMING POOLS

• Issues
• water loss through leakage
• water loss through inefficiency
• incorrect water turnover rate
• too frequent backwashing
• Remedy
• Routine maintenance and revision of operational
  parameters

38
IMPLEMENTATION BENEFITS

• Environmental benefits achieved by implementing
  this recommendation
• reduce water consumption by 4,320m3/year
• reduce electricity consumption by 11,240kWh/year
• Supplier benefits achieved by implementing this
  recommendation
• save 6,780 per year in water and electricity
  costs
• Implementation cost
• negligible if routinely replaced

39
ENVIRONMENTAL ASSESSMENT SUMMARY
Caloura Hotel Resort

• Environmental Improvements when implemented
  amount to energy savings equivalent to 74,000
  per annum

Louis Imperial Beach Hotel
Paloma Perissia Hotel
40
NOT JUST ENVIRONMENT, PEOPLE TOO

• Staff
• Holidays, safety, contracts, pay, training...
• Community
• Access to resources and amenities, trading
  opportunities, dignity, respect

41
NOT JUST ENVIRONMENT, PEOPLE TOO

• Staff
• Holidays, safety, contracts, pay, training...
• Community
• Access to resources and amenities, trading
  opportunities, dignity, respect

42
SUPPLIER AUDITS AND GRADINGS FOR MORE SUSTAINABLE
HOTELS

• Understand and manage risks and opportunities in
  your supply chain
• Reward those suppliers who are doing well, with a
  grading
• Signal to customers that we care

Bronze Award
Sliver Award
Gold Award
43
WHATS IN IT FOR THE SUPPLIERS?

• Cost savings
• energy, water, waste
• Differentiation
• Quality
• Long-term sector benefit
• Staff morale and loyalty

44
TALKING TO SUPPLIERS ABOUT SUSTAINABLE TOURISM

• In pairs, have a conversation where one of you
  plays the part of a member of staff and the other
  one takes on the role of a hotel manager or other
  appropriate supplier.
• The conversation should cover
• What the company wants the supplier to do?
• Why?
• Whats in it for the supplier?

45
CHAMPIONING SUSTAINABLE TOURISM

• How can we make our holidays the best they can
  be for the environment and people?
• What can I do, in my job, to champion
  sustainable tourism?

46
REFLECTING ON THE TRAINING

• What have you learnt?
• What do you now realise about what you can do to
  help bring about sustainable tourism?
• How do you now feel about your company and
  sustainable tourism?

47
(No Transcript)