Governance Reforms: Initiatives in Andhra Pradesh

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Governance Reforms Initiatives in Andhra Pradesh

• Presentation by
• Sri J. Hari Narayan, IAS
• Chief Secretary
• Government of Andhra Pradesh

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Approach to Governance Reforms

• Government of Andhra Pradesh aims to be a CARING
  Government, i.e.
• Committed to the people
• Accountable to the people
• Responsive to the needs of the people
• Inclusive growth
• Nation Building in approach and
• Genuinely addresses the needs of the poor

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Strategy for Governance Reforms
Institutional Mechanisms
Governance Strategy
Citizen-centric Reforms
Systemic Improvements
Service Delivery Improvement
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• Institutional Mechanisms

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• Institutional Mechanisms

• Governance, Public Management Administrative
  Reforms Wing created
• Strategy and Performance Innovation Units (SPIUs)
  
• Small cell of experts placed within departments
• To strategically look at objectives, policies and
  procedures and manage change
• Now in 11 focus departments - to be expanded to
  35 departments and all HOD offices by end of 2009

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Institutional Mechanisms
Contd..

• Centre for Good Governance (CGG)
• Specialized institution with more than 100
  personnel including knowledge managers, domain
  experts and fully trained IT professionals
• Budget of Rs. 20 crores per year
• Initial funding by DFID later to be funded by
  GoAP

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• Citizen Centric Reform Initiatives

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• Citizen Centric Reform Initiatives

• The thrust areas for citizen-centric reforms are
• Citizens Charters
• Civil Society Empowerment Initiatives
• Right to Information Act
• Social Audit

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Citizens Charters

• In 114 State Departments, all District
  Collectorates and Urban Local Bodies.
• Regular third-party exit polls as feedback
  mechanism to assess the implementation at State,
  District and local level.
• Done for 6 key departments in 9 districts
  (Education, Health, Welfare, Police, Revenue,
  Municipal)

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Civil Society Empowerment

• State and District level GO-NGO Coordination
  Committees constituted
• Chief Minister as Chairperson of State Level
  Coordination Committee
• District-in-charge Ministers as Chairpersons of
  District Level Coordination Committees
• Capacity building programmes for more than 1000
  representatives from civil society

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Right to Information Act, 2005 - Status

• 1,78,028 Public Information Officers appointed
• Manuals Guides on RTI prepared by CGG
• 50,000 copies of Act and User Guide circulated
• More than 10,000 stakeholders (officials, civil
  society representatives, media) trained
• CGG selected as National Implementing Agency on
  GoI-UNDP Project on RTI

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Right to Information Act, 2005 - Status
Contd..

• AP Information Commission first to submit the
  Annual Report placed in Legislative Assembly.
• From October 2005 till 31 December 2006
• 8864 applications received - 7574 disposed.
• 1263 appeals complaints filed - 840 disposed
• Due to low number of applications, awareness
  campaigns are being planned with NGOs.

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Social Audit in NREGA

• 300 State District Resource Persons trained
• 8000 Village Social Auditors trained
• Social audits conducted in more than 6000
  habitations in 120 Mandals across 8 districts
• More than 100 NGOs as partners
• Action initiated against 95 erring officials
• Social Audit being extended to other departments
  like Health, Education, etc.

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Social Audit in NREGA
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• Systemic Improvements

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• Systemic Improvements

• Public Financial Management
• Process Re-engineering Service Standardisation
• Procurement Reforms
• Preventive Concurrent Vigilance

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Public Financial Management

• State Financial Accountability Assessment
  undertaken
• Led to better financial discipline, streamlining
  sanction, monitoring utilisation and outcomes
• Medium Term Fiscal Framework in place
• Accrual-based accounting being implemented in
  urban local bodies
• Fiduciary Risk Assessment conducted for Health
  Department

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Public Financial Management
Contd..
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Public Financial Management
Contd..
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Process Re-engineering Service Standardisation

• 10 Police stations awarded ISO certification for
  visible improvement in service standards
• Two District Collectorates - Nalgonda and Krishna
  - awarded ISO certification for improvement in
  the service delivery processes.
• Efforts are being made to replicate these best
  practices.

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Procurement Reforms

• An integrated portal for e-procurement
  operationalised
• Mandatory for procurement over Rs. 10 lakh
• e-Procurement transactions since 2004 Rs.
  40,000 crores
• Legislation on Transparency in Public Procurement
  being drafted

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Preventive Concurrent Vigilance

• AP has a strong structure for vigilance.
• Independent Vigilance Enforcement Wing headed
  by DG (Prl. Secy rank), besides Anti-Corruption
  Bureau and Chief Vigilance Officer
• 2006-07 Statistics
• Tax evasion detected Rs. 428 Crs
• Revenue realised Rs. 255 Crs
• Wasteful expenditure reduced Rs. 45 Crs
• Number of vigilance reports 175
• Number of alert notes 165
• System improvement notes 17

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• Improvement in Service Delivery

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• Improving Service Delivery

• Indiramma Programme
• Grievance Redressal
• E-Governance IT Initiatives.

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Indiramma Programme

• To meet the basic needs of the poor over a period
  of three years
• Saturation of basic infrastructural facilities
  and welfare measures such as
• pucca houses
• drinking water supply
• individual sanitary latrines drainage
• power supply to every household
• road facilities for transport
• pensions to eligible people
• primary education better health facilities

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Grievance Redressal

• Web-based Online Grievance Redressal Tracking
  System (OGRTS) deployed in 15 municipalities with
  call centre model
• Enables registration and monitoring of grievances
  based on service standards in Citizens Charters
• Being rolled out to other municipalities

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E-Governance IT Initiatives

• Major Projects
• e-Seva (Citizen Services) - 249 locations
• CARD (Registration Dept.) - 387 locations
• CFST (Transport Dept.) - 38 locations
• RAJiv (Rajiv Internet Village) being set up in
  8618 villages
• Jawahar Knowledge Centres (JKCs) to train
  engineering graduates in IT

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E-Governance IT Initiatives
Contd..

• Chief Ministers Petition Monitoring System
  handling nearly 3,00,000 petitions
• Integrated Finance Information System covering
  all treasury transactions (370 locations)
• MIS in Health Department in all 1570 PHCs
• E-Cops in 851 out of 1614 police stations
• Online admissions in professional courses
• System for monitoring works progress,
  resettlement rehabilitation in irrigation
  projects

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Thank You