CitiStat Government of the Future

1
Comparative Management and Policy Analysis in a
Global Context, PADM 282 Professor Dr. Kenneth
Meyers Michael Ficcola
2
What is CitiStat?

• Management Initiative
• Performance Measurements
• Real Time Data Sharing
• Accountability Tool

3
History

• Brainchild of Baltimore Mayor, Martin OMalley
• Started in 2002
• Based off ComStat in New York City

4
4 Tenants

• Accurate and Timely Intelligence
• Effective Tactics and Strategies
• Rapid Deployment of Resources
• Relentless Follow-Up and Assessment

5
What is Measured

• Initiatives
• Sick Time
• Citizen Complaints
• Outcomes
• Completion Rates
• Target Delivery Times
• Compliance Issues
• Grass that is too long
• Sidewalks that have not been shovled

6
What is Measured
Source http//www.baltimorecity.gov/news/citistat
/reports.html
7
1990s

• Little growth
• Little new construction
• Average cost of a home 69,000
• Population loss averaged 1,000/month

8
Since Citistat

• Two billion dollars in new construction
• Average cost of home 123,000
• Population is back on the rise

9
Accomplishments

• 98 Completion Rate on Services
• 80 of Services Delivered Meet or Beat Target
  Delivery Date
• Went from 125-150 Decentralized Call Takers to 60
  Centralized Customer Service Agents

10
Examples

• 2002 Took 8 days to remove abandoned vehicle
• 2004 Time went down to 5 days
• 2004 Missed trash collections complaints were
  picked up within 24 hrs 82 of the timeup 44
  from 2002

11
Savings

• One hundred million dollars the first 4 years
• CitiStat has an annual budget of 400,000
• Twelve million dollar return on initial investment

12
CitiStat Meetings

• 14 city departments every two weeks
• Department heads questioned by CitiStat board
  made up of key members of Mayors Cabinet and
  analysts.
• Electronic maps and graphs show measurements

13
VendorStat

• Part of CitiStat
• Used to track vendors who are used for out
  sourcing
• Contractors for cutting grass in city parks

14
Other Benefits

• Staff knows what needs to be done on a daily
  basis due to electronic tracking.
• They then know where resources can best be
  allocated
• System not race, gender, or socioeconomic based
• Government is transparent due to CitiStats
  statistics posted weekly on city website

15
Video
16
QUESTIONS?