Quarterly update on BT

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Quarterly update on BTs 21CN programme
Welcome to the second

• 23rd January 2009

BT's 21CN programme is subject to consultation
and further development. Dates and other
details should be treated as indicative only, and
subject to change
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Agenda

• Quick recap on 21CN - Reminder of objectives
  and current scope
• 21CN review
• - Voice review
• 21CN Deployment Strategy Plan (DSP)
• Recap of what it is, when is it issued and where
  can it be found
• Key changes since the previous issue
• Pathfinder progress and plans
• Current consultation activities underway
• QA
• Feedback
• Speakers
• Bill du Cann, Andy Norman, Debbie Lewis, Bob
  Corner

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What are the objectives and scope of BTs next
generation network 21CN?

• The objectives of BTs 21CN programme are to
  enhance the customer experience, accelerate
  product to market times and reduce costs
• 21CN is fundamentally about customer choice. It
  is a platform for software-driven, open
  innovation by BT, our customers and partners
  across the globe
• BT is streamlining 17 networks into one platform,
  reusing capabilities and removing complexity
• The UK core infrastructure is 100 complete and
  will be capable of managing the significant
  growth in capacity from new media content

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21CN network architecture overview
Converged core
Multi-service Access
service access
Call Control
Copper
WWW
Backhaul
IP/MPLS
Fibre Copper
MSAN
Content
ISP
Wireless
Other CPs networks
MSAN Multi-Service Access Node IP Internet
Protocol MPLS Multi-Protocol Label Switching
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21CN plan review what, why and when

• Currently 21CN voice is being reviewed
• We have paused any further development of WBCC
  and WVC
• Additionally we are conducting a wider review of
  the 21CN programme, specifically next years roll
  out schedule
• Expect to reach our main conclusions by end of
  February 09
• Continue to work to the latest Deployment
  Strategy Plan other than in the area of WBCC
  and WVC where the development work is on hold

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What is the 21CN Deployment Strategy Plan (DSP)?

• The Deployment Strategy Plan (now at issue5)
  provides
• A comprehensive and current overview of key
  elements of BTs UK 21CN programme
• Information on 21CN drivers, product and
  infrastructure delivery plans, trial and
  migration plans
• Three main components are
• introduction/launch of new products
• replication of existing products
• migration of customers
• Issue frequency and document access
• There is a formal commitment to update/republish
  on a quarterly basis
• For CPs - can be found via the secure area of
  the website, for access please contact
  helen.nurse_at_bt.com
• For resellers information can be obtained via
  your Communication Provider

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Key updates and changes in the latest DSP

• Includes the proposed 21CN timetable and
  migrations but this is subject to the overall
  programme review
• The strategy for voice delivery is currently
  under review (including session initiation
  protocol (SIP)-based architecture)
• Non SIP based voice solution developments
  continue (e.g. Wholesale Line Rental (WLR) and
  Next Generation Call Conveyance (NGN CC))
• Includes a table of planned network upgrades and
  outages
• Confirmation of completed network affecting
  upgrades and outages for October to December
• Wholesale Broadband Connect (WBC) footprint is
  now approaching 20 of the addressable UK market
  planned footprint remains at 40 April 09

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Key updates and changes in the latest DSP

• Confirmation of TDM intentions maintaining
  current portfolio (PPCs) but upgrade components
  to 21CN specification where necessary
• ISDN intention remains to develop a like-for-like
  service to be launched in 2010
• Gives details of new Dataset around voice
  migration rollout - Dataset 51 (available Jan 09)
  
• Remain committed to an agile approach to product
  development
• Safeguarding customer experiences as part of
  21CN implementation remains the number one
  priority

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Voice migration pilot activity Pathfinder 1

• The voice migration and pilot activity in
  preparation for voice network migration is known
  as Pathfinder
• This pilot activity involves voice line
  migrations only at present
• The pilot is taking place in a small area of
  South Wales
• Pathfinder will provide learning and build
  confidence for large scale migrations
• All planning and operational activities are
  carried out in close collaboration with a
  working group of service providers
• We are contacting service providers with
  customers in the area ahead of migration
  activities

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Where and when is Pathfinder happening?Completed
exchange migrations
There are now around 3,300 end customers with
their voice service successfully carried over
21CN
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Where and when is Pathfinder happening? Future
migrations
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Pathfinder the learnings so far

• Proved the slow start approach taken is the
  correct one
• Proved the technology, processes and supporting
  tools with CPs
• Early life failures root cause analysis
  completed, fixes developed and deployed
• Fault numbers currently running at or below
  figures for 20CN
• Introduced a new complex-fault investigation team
• Customer surveys completed no significant
  issues reported
• 21CN network has handled over 750,000 live calls
• Ongoing Pathfinder learnings to date now
  published

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Consult21 headlines
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Consult21 forthcoming activities
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Useful information how to get engaged

• More informantion?then contact
  helen.nurse_at_bt.com
• Or visit these sites
• The Consult21 website www.btwholesale.com/consul
  t21
• The independent public information website
  covering the process of migration
  http//www.switchedonuk.org
• For general information about BTs 21CN
  programme go to http//www.btplc.com/21CN/

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Questions
?
Answers
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Quarterly web-call feedback

• How was this for you?

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Thank you for coming on the call