Organizational Citizenship Behavior

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Organizational Citizenship Behavior

• Presented by
• Team 1
• Ananya Rattanasangchok
• Hee Jick Lee
• Kanitkran (Dream) Wasikasiri
• Sarah Wu
• Yusrizal (Eri) Usman

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Agenda

• Introduction of OCB
• OCB Model
• Variable intervention of OCB model
• Empirical study
• Action plan

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Organizational Citizenship Behavior

• Definition of OCB
• An employees willingness to go above and
  beyond existing role expectations without
  respect to recognition by formal rewards systems

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Dimensions of OCB

• Five dimensions of OCB
• Altruism
• Conscientiousness
• Sportsmanship
• Courtesy
• Civic virtue
• OCBI and OCBO

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Studies of OCB

• Job satisfaction
• Turnover and Absenteeism
• Organizational commitment
• Job involvement

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OCB Model- The formation of OCB in organization
Select right people
Right behavior formed
Create right environment
Choose right reward
Personality
Group norms/ Conflicts
Equity
Commitment
Leadership
Yes
Job
Job
Efforts
Performance
Rewards
OCB
Effectiveness
Satisfaction
Design
No
Needs
Expectation
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Job Design

• Autonomy
• The more freedom in decision-making,the higher
  potential individuals perform OCB
• -- studied by Nico, Agnes, and Martijn, 1999
• Participation

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Personality

• 1. Some of the characteristics
• Altruistic nature
• Emphatic tendencies
• Helpfulness
• Commitments
• 2. The big 5 personality model

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Leadership

• Transformational leadership
• -- Study by Podsako, MacKenzie, Paine and
  Bachrach, 2000
• Perceptions of leader supportiveness

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Effort

• Intervened by personality and leadership
• High effort, high potential to perform OCB

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Group Norms and Conflicts

• Shared Values
• - Cohesiveness
• - Conflict
• Level of importance

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Performance

• Outcomes
• Individual
• Organization
• Intrinsic
• Extrinsic

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Reward

• Objective of Rewards
• Positive Reinforcement
• Increase Effort

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Equity

• An intervention between rewards and job
  satisfaction
• Social exchange theory
• --study by Organ and Konovsky

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Needs

• Moslows Need Hierarchy
• self-actualization, self-esteem, and social
  needs
• Motivation-based model of OCB by Brian P.Niehoff
  
• achievement, affiliation, and power

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Expectations

• Expectation theory
• If rewards fit employees expectations, the
  valences will be positive.

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Satisfaction

• Relationship with OCB
• --study by Organ and Batema
• Two types of satisfaction
• cognitive satisfaction and affective
  satisfaction

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Commitment

• An intervention between job satisfaction and OCB
• More investigations still needed

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Empirical Study

• Questionnaires
• Company Background
• Feedback
• Analysis the key variables from the survey are
• Job Satisfaction
• Personality

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Sample result from SPSS - Crosstabs
57.1 of employees who always perform OCB satisfy
their jobs.
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Sample result from Excel - regression
R-Square 58
P-value 9.0766E-07, less than significant level
(0.05) . There is relationship.
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Action Plan

• Selecting the right people, both employees and
  leaders
• 3 steps interview
• - EQ test
• - Departmental/ Team interview
• - Final interview with management

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Action Plan

• 2. Creating and enhancing a positive work
  environment to increase job satisfaction
• Give more autonomy
• Open door policy
• Individual empowerment
• Social exchange

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Action Plan

• 3. Implementing a fair reward system
• Team evaluation reward system
• 4. Evaluating the result and feedback

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Thank you