Putting your customers first

1
Putting your customers first
2
Complete Service

• Dedicated to white brown goods industry
• Mature, stable and reliable software
• Flexible
• Easy to use
• Improves efficiency
• Mapping and routing
• Field accessible information
• Comprehensive reporting

3
White and Brown Goods

• Only software dedicated to the white brown
  goods industry
• Industry specific safety checks
• Built in appliance reason and fault codes
• System works with engineers and appliances and
  not assets and resources
• Van stock control with bin locations
• Integrates with appliance manuals and part lists
• Easy access to complete job history
• Soft service facility

4
Mature Stable - Reliable

• Continuous development through user feedback
  since 1998
• In excess of 99 uptime in live environments
• Over 1 million service calls processed

5
Flexible

• Comprehensive package allowing immediate use
• Tailored to your business needs
• Seamless integration with accounts and stock
  systems
• Expandable to engineer laptop system
• Comprehensive report builder module

6
Easy to use

• Fast and intuitive call entry
• Wizards aid learning
• Reduce training time
• Reduce error rate
• Quick and complete job history
• Full engineer diary management

7
Improved efficiency

• Streamlined service desk procedures
• Postcode address lookup
• Fast follow on call entry from job history
• Spare parts ordering and tracking
• Postcode area engineer assignment as standard

8
Mapping Routing

• Realistic engineer assignment unrestrained by
  artificial postcode boundaries
• Breaks price barrier
• Provides engineer with local map of customer
  premises and an optimal route for the days
  visits
• Provides management with estimated fuel costs and
  travel distances per job/day/week/month/pa

9
Comprehensive reporting

• Performance Report
• Engineer weekly report
• Engineer combined report
• Engineer utilisation report
• Work in progress report
• Service call staff report
• Weekly call intake report
• Key Performance Indicators
• Fault analysis by brand or manufacturer

10
Comprehensive reporting

• Appliance report
• Appliance performance report
• Appliance fault report
• Appliance parts fault report
• Appliance age report
• Appliance exchange report
• Monitored appliance report

11
Comprehensive reporting

• Outstanding part report
• Engineer call report
• Repairs by postcode
• Extended warranty report
• Report builder

12
Contract Management

• User defined extended warranty pricing
• System generated customer renewal letters
• Automatic cash call follow up letters
• Extended Warranty contract printing
• Integrated with Microsoft Word templates
• Full extended warranty reporting

13
Technical Support

• Remote desktop service
• Instant messaging support
• Email and telephone support
• Pay as you go basis
• Monthly service level agreement also includes
• Remote monitoring of system uptime
• Quarterly updates of postcode database
• No cost software updates

14
High Value

• Fixzone is a UK based independent software
  company focused on Appliance Servicing
• Fixzone has a programming team in Russia
  providing low cost bespoke development.
• Fixzone software can be purchased outright or
  leased

15
Testimonials

• Complete Service has been essential in improving
  the efficiency of our service operation without
  increasing our staffing levels. The system was a
  breeze to install and the wizards helped my staff
  train themselves. The support from Fixzone staff
  has been the best I have encountered Rose
  Jones, Service Manager, Baumatic.

16
Summary

• Industry dedicated
• Reliable
• Flexible
• Simple to use
• Efficient
• Versatile
• High value, low cost