Listening and Feedback

1
Listening and Feedback
2
Most Common Errors Leading to Communication
Failure

• Assuming that others know what we are talking
  about.
• Assuming that we know what others are talking
  about.

3
Listening is Important!

• From Thriving on Chaos by Tom Peters (1987)
• Todays successful leaders will work diligently
  to engage others in their cause. Oddly enough,
  the best way, by far, to engage others is by
  listening--seriously listening--to them. If
  talking and giving orders was the administrative
  model of the last fifty years, listening (to lots
  of people near the action), is the model of the
  1990s and beyond.

4
Listening is Important!

• If communicating includes reading, writing,
  speaking, and listening, how much of our
  communicating time is spent listening?

25
37
You guessed it!!
12
over 50
5
Listening is

• Important
• Learned, NOT inborn
• Rarely taught formally

6
Recall Listening is a Four Step Process

• Receiving
• Attending
• Assigning Meaning
• Remembering

7
Some Guidelines forEmpathic Listening

• Show acceptance of others experiences and
  emotions.
• Accept (confirm) or reject (confirm) message
  content.
• Do not disconfirm others simply because you
  disagree with message content.