Rich Grayson

1
ORCA

• Rich Grayson
• Alaska Department of Health and Social Services
• Kip Levinsky, CGI-AMS
• March 23, 2004
• Reston, VA

2
Agenda

• Learning From the Past
• Getting Started and Contract
• Challenge
• ORCA Scope
• Design/Development
• Change Management
• Implementation
• Lessons Learned
• The Road Ahead

3
Learning From the Past

• Lack of documented requirements
• Unable to articulate business practice
• No project management experience

4
Getting Started and a Contract

• Created the States Project Management staff
• Acquired contractor assistance to create RFP
• Business process review
• Requirements definition
• RFP 6/2002
• Contractor selection
• Review cost proposal and negotiate
• Acquire Quality Assurance contractor
• Design/development work begins 3/15/2003

5
Challenge

• Major hurdle

6
ORCA Scope
7
Design and Development

• Establish State staffing
• Aggressive implementation date
• Design reviews
• Testing and acceptance
• Conversion
• Training
• Pilot

8
Change Management

• Two types
• Application management
• Staff management
• Both needed for success
• IT and scope
• Prioritization
• Contract, requirements, and budget
• Change management and the user community
• Expectations
• Acceptance
• Data quality

9
Implementation

• Delayed
• Big bang
• Implement 8/30/2004
• Week one
• On-sight Support
• Help desk

10
Lessons Learned

• Ownership
• Training
• Change management
• Ongoing staffing needs
• Conversion
• Impact of change on users

11
The Road Ahead

• Maintain normal project lifecycle
• Data quality
• Ongoing user support
• Realizing the full value of the system
• Management information

12
For More Information

• Rich Grayson
• Phone [phone]
• Email richard_grayson_at_health.state.ak.us
• Kip Levinsky
• Phone [phone]Email Charles.levinsky_at_cgi-
  ams.com