CONFLICT RESOLUTION

1
CONFLICT RESOLUTION

• Impacting on Childrens Outcomes
• Every child, every review

2
How do we Recognise Conflict?

• Unmet need
• Unreasonable failure by the LA to meet the
  statutory requirements for the Young Person
• Dispute about the provision of services/
  resources
• Over looked rights
• Lack of consultation
• Tokenistic participation
• View from the Young Persons perspective
• Inconsistent care plan implementation
• Recommendation without action

3
How do we manage Conflict

• Personally
• Experiences
• Approach
• Professionally
• Experiences
• Approach

4
How do we manage Conflict cont

• Aims of Conflict Resolution processes
• Clearly stated systems of Conflict Resolution
• Authority of Conflict Resolution processes

5
Consistent systems for responding to Conflict

• What does seem to work
• Timely
• Effective
• Transparent
• SMART
• What doesnt seem to work
• Hierarchical response systems
• Generalised, tick box approaches

6
Evidencing Conflict Resolution

• Recording with care
• Supporting other conflict responses
• Quality assurance

7
Barking Dagenham System

• Conflict Resolution Notice
• Performance Management Trigger
• Safeguarding Alert

8
Amanda CooroughIRO Manager

• London Borough of Barking Dagenham
• Child Protection and Reviewing Service
• Room 75
• Civic Centre
• Dagenham
• Essex RM10 7BW
• 020 8227 2444 or 0797 111 4201