National Seminar on eGovernance

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e-Governance Strategy- Government of Punjab
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Selection Methodology

• E-Governance Preparedness
• Perspective of State Ministries and Departments
• Importance Accorded to IT in the overall
  functioning of various Departments in the State
• E-Governance Projects Undertaken/ Planned-Current
  and in Pipeline
• IT Policy- Action Plan
• Level of Officials Involved in Decision Making
  for IT Policy
• IT Budgeting and Policy Matter
• IT People in the State
• Status of IT Training and Development Programmes
• IT Infrastructure

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E-Governance Preparedness
E-Governance Preparedness
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IT Policy Preparedness of Punjab Government
e-Citizen Service is a key Thrust Area
Human Resource Development IT Education
Electronic Governance Re-engineering
Promotion of IT, employment e-business
Infrastructure Development

• IT ITES Industry
• IT facilitated Industry
• Employment

• e-governance within government
• Integrated Citizen Services
• Public Private Partnership (PPP)
• Administrative Reforms and BPR

• Institutional Framework
• IT Infrastructure

• Information Communication Technology (ICT)
  Education
• High End HRD

Department of Information Technology
Department of Industries Commerce
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Key Components of IT Preparedness Infrastructure

• Institutional Frame work Already formed and
  notified
• IT Vision Group and Sub-Groups under Honble CM
• Empowered Committee on Computerization (ECC)
  under CS
• Departmental Committee on IT under Minister
  In-charge
• Punjab State e-Governance Society under CS
• Sukhmani Societies at District Level under DC
• Punjab Information and Communication Technology
  Education Society (PICTES)
• Punjab Land Records Society (PLRS)
• IT Architecture, State Technical Standards,
  Procedures In place
• IT Resource Acquisition and Disposal Policy In
  place
• Free Right of the way policy In place
• Public Private Partnership (PPP) policy In
  place

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Key Components of IT Preparedness Infrastructure

• IT Backbone - Punjab Wide Area Network (PAWAN)
• GOI Supported. BSNL implementing on BOOT basis.
• Secretariat / District level Local Area Networks
  in place
• Established LAN at Main and Mini Secretariat with
  Internet , email facilities, 10 applications
• Established LAN in all DC offices with 10-20
  nodes
• Video Conferencing facility in all district -
  Operational - Honorable CM, CS, Administrative
  Secretaries, HODs etc. regularly reviewing the
  projects and schemes
• Geographical Information System (GIS) In
  progress
• Revenue maps digitised for all departments
• Survey of India (SoI) digitized 90 out of 104
  toposheets

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Key Components of IT Preparedness e-Governance
Process Reengineering

• National e-Governance Plan (NeGP)
• State Infrastructure projects
• Mission Mode Projects
• Government Process Reengineering AR
• Restructuring of the Departments, PFR, CSR
• Manual of Office Procedure,
• Right to Information Act 2005
• Policy on empowerment of Citizen
• Improved delivery of Integrated Citizen Services,
  
• Implementation of Citizen Charters
• Policy on Promotion of Local Language Interface
• Punjabi Unicode submitted to Unicode Consortium
• Dictionary of 40,000 words, Spell checker of
  1,50,000 with Punjabi OCR developed
• Policy on Funding sustainable Revenue model -
  BOO, BOOT
• Sukhmani- Integrated Citizen Services, Land
  Records and Registration, Transport, Multi
  Service Smart Cards (MSSC)
• Security and Privacy Policy - Basic Rules under
  IT Act

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Key Components of IT Preparedness HRD IT
Industry

• Human Resource Development and IT Education
• Compulsory ICT Education to 0.75 Million
  students out of total 1.35 millions in the
  Middle, High, Higher Secondary School
• Hardware on 5 year BOOT basis
• Teachers on Job Work basis by VEDCs
• Implementing in 1287 schools
• Developing Punjab State e-Governance Roadmap and
  Capacity Building Roadmap under Capacity Building
  of National e-Governance Plan (NeGP)
• Compulsory IT Enablement in Technical Education
  Already in place
• 120 hours IT Enablement made a compulsory for
  Government jobs
• Training Policy for Govt Staff in Place
• Training for CIOs and Dy CIOs Being arranged
• Promotion of Industry, employment and e-business
• IT, ITES, Communication, Electronics and BT
  Policy Already in place
• IT park Infrastructure- being created in
  collaboration with private sector
• Communication Infrastructure Already in place

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Good Governance- Components

• Effectiveness efficiency
• Equity and inclusiveness
• Consensus orientation
• Participation

Rule of law Transparency Accountability Responsive
ness
Process Re-engineering
Fiscal Reforms
Good Governance
ICTs can help in Implementing all the
above components for Good Governance
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Reforms Agenda for Good Governance

• Re-invent the Government for Good Governance
• Focus on Good Governance divest other roles to
  private sector
• Shift from Command- control regime to market
  driven regime
• Un-bundle competitive commercial functions
  from States roles
• Strengthening Institutions to perform State
  domain roles
• Re-define Service Delivery
• Improve Citizen interface with Government
• Improve service delivery through use of
  Information Technology (IT)
• Government Process Re-engineering
  Administrative Reforms
• Bring in Responsiveness, Accountability
  Transparency
• Improve effectiveness, internal efficiencies
  reduce costs
• Right-sizing the Government
• Development through Public-Private Partnership /
  Privatization
• Democratic Decentralization- powers to Panchayats
  MCs
• Empowerment of Citizens, Women the Disadvantaged

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The Key Challenges..
Commitment. Mindset .. Change
Processes
Preparedness
People

• Architecture
• Standards
• Technology
• Components
• HW, SW, NW
• Connectivity

• Awareness
• Capacity Building
• Training Staff
• Skill Development

• Re-engineering
• Improvement
• Reforms
• Optimisation

Institutional, Administrative, Legal. Framework
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Institutional Framework
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IT Vision Group - State e-Governance Council

• Advisory Council to be preferably headed by the
  top political leadership of the State
• Members of the Council to consist of eminent
  people from the industry / state

State e-Gov Council to provide leadership and
vision for the State e-Governance Plan
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Empowered Committee on Computerization - State
Apex Committee
State Apex Committee to provide strategy to
achieve policy direction and oversee the State
e-Governance program ensure inter -
departmental co-ordination single point
clearance of IT projects
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Role of SeMT

• SeMT would do the groundwork for
• Providing an overall
• Direction
• Standardization and
• Consistency
• Resolve all issues pertaining to
• Interdependencies
• Overlaps
• Conflicts
• Standards
• Overarching architecture, Security
• Legal aspects, etc.
• Assist DeMT in accessing external competencies

SeMT would function as the secretariat of the
SeGP Apex Committee under the Secretary (IT) or
any other secretary nominated by the state
government
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Role of PeMT

• Project Development
• Project proposal preparation
• Financial sustainability
• Manage Project Implementation
• BPR
• Software
• Hardware
• Networking
• Quality assurance
• Change management
• Data entry
• Operation Maintenance

DeMT would service the Department Secretary/HOD
(and/or any departmental committee formed) for
carrying out the e-Governance project.
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Implementation framework for IT projects
Outside Vendors
Chairman Committee
IT Consultants
Honble High Court
SoftwareDeveloper
IT Consultant
Software Consultants (Developer/ Turnkey
Solution Provider- TSP)
Pre-Development
Analysis
SITAP, SRS
Design
Tech Evaluations
BPR
Technical Training
Admin Reforms
Development
SW Project Manager
IT consultant
Financial Planning
Project Co-ordinator
Testing
Legal
Data Creation/ Entry/ Validation
Personnel
Deptt. IT Manager
ISP
Implementation on actual data and Supervision
Site Preparation
Networking
Systems Management
Hardware
System Software
Enhancement
Tendering
Training
Consumables
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E-READINESS- INDIAN STATES
Least Achievers
Below Average Achievers
Aspiring Leaders
Leader
Karnataka, Tamil Nadu, Andhra Pradesh,Maharashra,
Chandigarh
Average Achievers
Expectants
Kerala, Gujrat, Goa, Delhi, Punjab, Haryana
West Bengal, Pondicherry, Madhya Pradesh
Uttar Pradesh, Chattisgarh, Orissa, Sikkim,
Himachal Pradesh, Rajasthan
Mizoram, Jammu and Kashmir, Assam, Meghalaya,
Uttaranchal, Jharkhand
Lakshadweep, Manipur, Tripura, Arunachal Pradesh,
Andaman Nicobar Islands, Bihar, Daman Diu,
Dadra Nagar Haveli, Nagaland
Source NCAER E-Readiness Report 2004
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Perspective of State Ministries and Departments
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Make Government Businesslike NOT Making
Government Like Business
STRATEGY FOR CITIZEN SERVICES

• CAPTURE the Private Sector Profit Motives
• Customer orientation
• Efficiencies
• Management Practices
• Financial Resources
• HR Talent
• Entrepreneurship

• While keeping Govts Social Responsibility
• Public orientation
• Equality and justice
• Affordability
• Accountability
• Objectivity
• Transparency

Ultimately Financial Motive is the Single Biggest
Success Driver

• Treat EG Projects as Infra Projects
• Build PPP for Individual Projects
• Private financing wherever possible
• Govt. financing where necessary

Underlying Principle
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• Grow fast
• Scalability
• sustainable revenue model
• Percolation of e-Governance through PPP

• Start small
• Demonstrate proof of concept
• Gain stakeholders confidence
• Ensure self-sustainability- Financial
  Administrative

• Think big
• Vision- Have BIG Picture in Mind
• Plan, Plan, Plan
• Process Re-engineering

Implementation Perspective
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Importance Accorded to IT in the overall
functioning of various Departments in the State
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Transformation through e-Governance
Pillar 1
Pillar 2
Pillar 3
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e-Governance Big Picture
Legend
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E-Governance Projects undertaken / planned
Current and in pipeline
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IT Prioritization Framework

• Pursue
• Executive Information System
• Punjab WAN
• Video Conferencing
• Treasury Accounts
• GIS in PWD BR, Mandi Board
• Secretariat LAN Applications
• Social Security Welfare
• Digitization of Records
• P Govt Personnel Mgt System
• E-Procurement
• Defence Welfare

• Target
• Sukhmani -Integrated Citizen Services
• Sukhmani DC Services EFV
• Excise Taxation
• Land Records
• Punjab Property Registration
• Transport Motor Vehicle activities
• Multi-Service Smart Card
• Local Govt - Municipal Corporation
• Labour and Employment
• ICT Education
• Staff Training- CIO, DyCIO

Feasibility

• Permit
• Dynamic Departmental web Sites
• E-mail, Office tools
• Modernization of AG Office
• PWD, Engg Applications
• Agri-Information Services
• Rural Development Panchayats

• Defer
• All other applications

Criticality
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Projects Completed

• Treasury and Accounts (TA)
• Districts treasuries Covered, web enabled,
  sub-treasuries being covered
• Registration of Property - PRISM
• Registration of Various Types of Transactions
  Evaluation of property
• On-the-spot registration Single Window System
• Capturing and Printing of Photographs Printing
  of Endorsements
• Integrating the application - financial
  technical support of DIT, GOI
• Technical Education
• Provided IT and Internet facility in each
  technical institute, Web Info
• Citizen charter has been prepared
• Secretariat LAN Application- Full potential to be
  realized
• Established LAN in Main and Mini Secretariat
  500 nodes
• Made available high speed 2 mbps Internet and
  email facility to 2500 officers

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Projects Completed

• Executive Information System- CM, CS,
  Secretaries, HODs
• Advocate General (AG) Office- Full potential to
  be realized
• 1,10,000 cases being monitored, Web Enablement in
  Progress
• Markfed- State wide ERP BAAN Project
• Video Conferencing facility in all districts
• HR Management - Punjab Government Personnel
  Management Information System Employee records
• Finance and Budget - Compilation of accounts,
  annual budget
• Health and Family Welfare- All hospitals under
  Punjab Health System Corp by TCS
• Ref Monitoring, Dak Monitoring, Legal cases
  monitoring, Court cases Monitoring System, Courts
  Information System
• CMs Office, File Monitoring, Security-visitors
  gate pass etc.

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Successful Pilots already Rolled-out

• Information Collection Centre and Excise
  Taxation Integrated with VAT software
• All 98 locations are alive through leased line
  or VSAT
• Complete Tracking system at Central server in
  Patiala
• Revenue increase from phase 1 Rs. 835 Crores
• Expected revenue increase from phase 2 - Rs. 1200
  Crores per year
• Social Security- pension Management- About 10 lac
  cases
• Implemented State wide
• Suvidha- DC Office Services Implemented in all DC
  offices
• Implemented 24 Application Front end and now
  backend in progress
• Introducing IVR System namely Dial CITI for
  latest status of the application
• Uploading of Status of applications on Internet
• Being replicated in 72 SDM offices this year
• Municipal Committee and Octroi
• Application implemented at MC, Ludhiana, Patiala,
  Amritsar and Jalandhar
• To be implemented in all other 129 Municipal
  Councils

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Implemented SUWIDHA Services in all DC offices
and being rolled-out in 72 SDMs
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Citizen Services Projects under Implementation

• Integrated Citizen Services under one
  roof-SUKHMANI
• Pilot Center at Ludhiana is operational w.e.f Nov
  20 2003
• integrated services Municipal Corporation,
  PSEB, BSNL, DC Office
• Microsoft Consulting Services - Software
  consultant
• Land Records (GoI support)
• Pilot district is Kapurthala - software tested
  Roll-out in progress in an integration with
  Registration of property
• Integrated Registration of Properties (GoI
  support)
• Pilot district is Sangrur - software tested
  Roll-out in progress in an integration with Land
  Records project
• Transport (GoI support)
• Pilot district is Ropar - software tested
  Implementation in progress
• Multi Service Card (MSC) (GoI support)
• Pilot district is Fatehgarh Sahib Data
  Collection phase in progress
• Extension of WebCITI project for quicker delivery
  of services
• ICT Education in Schools- Implemented on Leased
  model

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e-Governance in Pipeline

• Punjab E-Business System for Agriculture
• Worldwide Marketing Engine for Punjab
• Police - Net, NCRB- CCIS, e-Cop- Government of
  India supported
• Public Health Department- Health care Billing
• PWD Internal functioning - C-DAC has prepared
  report
• Forest OECF Project- Geographic Information
  System
• Mandi Board- Agri-Information Services
• Computerization in Punjab School Education Board-
  OCR/ ICR
• Computerization of PSEB Thermal plants and
  design offices
• Computerization of Cooperative Department
• Internet based Grievance Handling System

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e-Governance On BOOT Basis

• Land Records Services on BOOT Model
• Property Registration Services on BOOT Model
• Transport Services on BOOT Model
• Kisan Card/ Smart Card on BOOT Model
• Citizen Services relating to Punjab Urban
  Planning Development Authority Improvement
  trusts on BOOT Model
• Digitization of Government records on BOOT Model
• Computerization of PSEB billing on BOOT Model
• E-procurement in PWD, PH, Transport, PSEB, Local
  Bodies, DoIT
• Students, admissions, results in Technical,
  Medical, Education
• Health and family welfare

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IT Policy An Action Plan
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The six ICT pillar agenda

• Physical and Social Infrastructure Development
• Improving Service Delivery through efficient
  Government Administration
• Accelerated Human Resources Development (HRD)
• Promoting investments in the Knowledge sector
• Promoting adoption of ICT in growth of industry
  and business
• Legal, Regulatory and Institutional Framework
  provisions for growth of knowledge sector

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E-Governance Roadmap
Policies Defined
Core Applications
Departmental Applications
Core Infrastructure

• Punjab WAN OFC
• Video Conf
• Departmental LANs
• Access Infra/ PCs
• Public Kiosks
• Internet
• Data Centre
• PKI Digital Signature
• Database- Citizen, Business, Property
• GIS System
• HR- CIOs, Dy CIOs

• Land Records
• Transport
• Prop Registration
• Excise Taxation
• PSEB
• Local Government
• Social Security
• Employment
• ICT Education in Govt. Schools
• Panchayats
• Health Care
• Police

• Sukhmani Integrated
• Citizen Services-
• Sukhmani Centers
• DC office Service
• Web Services
• OLTP
• MSC ID Smart Card
• Executive Info System
• E-mail and VOIP
• LAN Applications
• HR Management
• Treasury Finance
• Engg Applications

• IT Policy
• Strategic IT Action Plans
• IT Architecture
• State Technical Standards
• Security Policy
• Network policy
• Resource Acquisition Policy
• HR Policy
• Institutional Framework
• Procedures

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Level of Officials involved in Decision making
for IT policy
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List of officials/ Institutions involved in
decision making for IT Policy

• IT Vision Group - IT Brain Trust under CM
• Cabinet Sub Committee on Information Technology
  under CM
• Empowered Committee on Computerization (ECC)
  under Chief Secretary - single window clearance
  authority
• Departmental Committee on IT (DC-IT) for
  monitoring the implementation of IT project
• Technical Committee on Computerization (TCC) for
  examining the technical aspects of the IT project
• Punjab State e-Governance Society, District
  Sukhmani Societies
• NIC, NICSI
• Consultants
• PricewaterhouseCoopers (PwC)
• E Y
• KPMG
• ICICI Infotech

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IT Budgeting and spending A policy matter
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IT Budgeting and spending A policy matter

• Accorded full recognition and importance to
  deployment of IT and e-Governance.
• Kept adequate budget provisions for IT in the
  respective departments rather than at one place
  in IT Department
• IT Budgeting process
• Prepares IT budget for the coming year in the
  month of September every year keeping in view the
  funds required for on-going projects as well for
  the new projects.
• The Budgeting demand of every department is
  discussed and decided at the level of Honble CM
• Based on the decisions, the required funds are
  either kept in the budget provisions of IT
  Department or in the concerned department.
• IT spending over 3 years - A indicator of of
  Annual Expenditure spent
• Total IT spending is ranging between 2- 3.5 of
  the State budget

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IT Budgeting and spending A policy matter

• Breakup of IT Spending - where is the money being
  spent?
• IT budget was spent mainly in two areas public
  dealing areas and revenue generating areas in the
  first phase of implementation.
• Projects include SUWIDHA, Social Security, Excise
  Taxation, Education, Registration of
  Properties, Land Records, Transport, Treasuries
  ad Accounts, Web portals, Municipal Corporations
  and Connectivity etc.
• Kept IT budget for the current fiscal year at Rs.
  125 crores i.e. Above 3.5 of the states
  budget
• IT Department - Rs. 15 crore
• School Education - Rs. 35 crore
• Excise - Rs. 10 crore
• Land Records RoD - Rs. 30 crore
• Transport - Rs. 10 crore
• NeGP - Rs. 20-25 crore

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IT People in the State
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IT People

• Department of IT 30 Technical Persons
• Other Departments 25 Technical Persons
• NIC Punjab State Unit 55 Persons
• IT Assistants attached to Administrative
  Secretary/ HOD
• IT Tutors
• IT Resources on Job Work Basis
• CIO- 5 officers are Trained in each batch
• Dy CIO- 20 Trained
• Government Staff- 3000 to 4000 every year
• 120 Hours of IT training Included as compulsory
  qualification to Group A, B and C jobs

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Status of IT training and Development Programmes
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Status of IT Training and Development Programs

• Already trained 5000 employees
• DoEACC based IT PRIMER I (Basic IT Awareness
  Course) - 400 employees
• DoEACC based IT PRIMER II (Productivity
  Enhancement Course) - 250 employees
• System Administration Course - 50 employees
• Training for Dy. CIOs 20 Nos
• Training by IT Tutors to the Ministers/ Principal
  Secretaries/ FCs/ Administrative Secretaries and
  other IT related Training Services 25 Nos

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IT Infrastructure
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IT Infrastructure (Resources)

• Hardware / Software Infrastructure
• Servers - 2000 - 2500
• Excise Taxation - 25
• Main and Mini Secretariat - 10
• School Education - 1650
• DIT - 5
• Deputy Commissioners - 30
• Other Departments, corporations - 80
• Personal Computers - 25000-30000
• Excise Taxation - 800 including thin clients
• Main and Mini Secretariat - 500
• School Education - 18000
• DIT - 40
• Deputy Commissioners - 200
• Other Departments, corporations - 2000
• Software (Windows operating system preloaded, MS
  Office, Development tools)

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IT Infrastructure (Resources)

• Networking Infrastructure
• Local Area Network (LAN) is in place at Main and
  Mini Secretariat with 500 computer base
• Local Area Network (LAN) is in place at all DC
  offices
• Local Area Network (LAN) is commissioned in most
  of the departments
• Website Infrastructure
• Websites of all most in 40 departments have been
  created and uploaded on a common portal as well
  as separate.
• Above 500 websites of Punjab Language have been
  uploaded.
• EIS in CM office is and online performance
  Evaluation System packages existing in state of
  Punjab.

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IT Infrastructure - State Wide Area Network
Government of India support. To be established in
9-12 months timeframe
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IT Infrastructure - State Wide Area Network
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IT Infrastructure State Data Centre
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The journey to 100 miles begins with a single step
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THANK YOU
Nirmaljeet Singh Kalsi, IAS, Managing
Director, Punjab Infotech, Chandigarh Tel.
0172-2604892( Telefax ), 2704717
Director-cum-Secretary, Department of
Information Technology, Government of
Punjab, E-Mail - nskalsi_at_hotmail.com

nskalsi_at_punjabmail.gov.in
dit_at_punjabmail,gov.in
md_at_punjabinfotech.org
http//doitpunjab.gov.in http//punjabsewa.gov.in
www.punjabinfotech.org http//punjab.gov.in