Ticket Training Tuesdays Getting Started

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Ticket Training Tuesdays Getting Started

• Serving as an Employment Network
• in the
• Ticket to Work and
• Self-Sufficiency Program

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Welcome

• Thank you for joining us for the EN Ticket
  Training Tuesday Series.
• We look forward to working together.

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Agenda

• Whos Who
• Resources
• Program Overview
• Getting Started Promising Practices

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Whos Who

• MAXIMUS Operations Support Manager
• Social Security Administration
• Work Incentives Planning and Assistance
• Protection Advocacy
• CESSI

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MAXIMUS

• Call Center
• Provides information to beneficiaries, Employment
  Networks, and the general public
• 8 AM10 PM Eastern
• EN-VR Education and Communications
• Modules, courses, guides, and customized
  materials
• EN Capitalization Project
• EN Payments

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Ticket to Work Web Sitewww.yourtickettowork.com

• Basic Program information, FAQs
• Best resource for latest Program information
• Employment Network Directory
• Training Resources
• EN Capitalization
• Beneficiary statistics
• EN Promising Practices Inside Employment
  Networks
• Quarterly Newsletter Inside Ticket
• Resource links
• Link to www.socialsecurity.gov/work

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Training Resources

• Training Modules and PowerPoint Slides
• SSA Disability Programs and Work Incentives
• Functioning as an EN
• Requesting Payment
• Management of the Ticket Process
• Guides
• Employment Network Handbook
• IWP Development
• Requesting Payment
• Customized Training Programs

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Social Security Administration

• Area Work Incentives Coordinators
• Area Work Incentives Liaisons
• Regional Ticket to Work Coordinators
• Local Field Offices

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Work Incentives Planning and Assistance (WIPA)

• Former Benefits, Planning, and Assistance (BPAO)
• Provide access to work incentives information and
  benefits planning and assistance services for
  various programs
• Available to all SSA beneficiaries with
  disabilities (including transition-to-work aged
  youth)
• Cooperative agreements to be awarded throughout
  every State, the District of Columbia, and the
  U.S. Territories

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Protection Advocacy

• Assist beneficiaries with disabilities in
  obtaining information and advice about receiving
  vocational rehabilitation and employment services
• Provide advocacy or other related services that
  beneficiaries with disabilities may need to
  secure or regain gainful employment

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CESSI

• Program Manager for Recruitment and Outreach
  (PMRO)
• Outreach to beneficiaries
• Recruitment of Employment Networks

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Program Overview

• Day-to-Day Operations

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MAXIMUS Operations Support Manager
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Ticket Mailing

• Individualized Ticket to Work
• Letter explaining basic Program information
• Pamphlet entitled Ticket to Work and
  Self-Sufficiency Program

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Ticket Management

• Ticket Eligibility
• Continuing Disability Review Protection
• Ticket Assignment and Unassignment/IWP
• Request for Payment

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Ticket Eligibility

• Age 18 to 64
• In current pay status based on disability (SSI
  and/or SSDI)

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Continuing Disability Review (CDR)

• Reviews conducted by Social Security
  Administration to determine if beneficiary is
  still disabled under Social Security guidelines
• Medical CDR determines whether beneficiarys
  medical condition continues to meet disability
  eligibility requirements
• Work CDR determines whether disability has ended
  because of SGA
• If a Ticket is currently assigned, the Social
  Security Administration will not begin a Medical
  CDR during the period the Ticket is in use
• Services may begin and the Ticket may be assigned
  if a CDR has already begun

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Individual Work Plan

• A written agreement signed by both the
  beneficiary and the EN that describes employment
  and support services needed to reach an
  employment goal
• The IWP becomes effective once
• MAXIMUS verifies that the beneficiary has a
  Ticket that is assignable
• IWP is signed by the beneficiary (or a
  representative of a beneficiary) and a
  representative of the EN

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Ticket Assignment and Unassignment

• EN should contact Operations Support Manager to
  verify that Ticket is available for assignment
• Assignment is affected by a signed and dated
  Individual Work Plan
• Submit completed IWP to the Operations Support
  Manager
• The Ticket-holder or Employment Network may
  unassign the Ticket at any time
• Submit written unassignment request to the
  Operations Support Manager

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Requesting Payments

• When to Request Payments
• When the Ticket-holder has attained the level of
  earnings necessary for the Employment Network to
  qualify for payment
• See Guide to Requesting Payments
• What to Submit
• Payment Request Form available from the
  Operations Support Manager (or information
  requested in the form) and evidence of
  Ticket-holders earnings
• Certification Payment Request
• If primary evidence of earnings is not readily
  available, the EN may submit a Certification
  Payment Request (CPR), along with secondary
  evidence and a repayment agreement
• See Certification Payment Request Options.

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Getting Started

• Promising Practices

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EN Directory

• Check listing accuracy in EN Directory at
  www.yourtickettowork.com/endir
• Add text field to clarify and screen, set
  parameters
• List toll-free number, if available
• Post web site, if applicable

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Text Field Examples

• Call the Location Nearest You
• By Appointment Only
• Offering Services Nationwide
• Serving Those with Developmental Disabilities

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Contract Changes

• Contact Operations Support Manager
• Send request in writing (email, fax, mail)
• Request should be as specific as possible
  (changes to one location or all, names and
  titles, phone, address, etc).
• Change requests must originate from signatory
  authority, primary contract contact or authorized
  negotiators
• Download contract change form at
  www.yourtickettowork.com/selftraining/EN_Contract_
  Change_Form.doc.

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Infrastructure

• Choosing appropriate staff, including hiring
  Ticket-holders
• Dedicated phone lines and voicemail messages
• Weekly/Monthly Orientations
• Partnerships
• EN Directory Text fields (270 characters)

• Gulfstream Goodwill
• Goodwill of Southern California
• Wayne County Action Program
• Manpower, Inc.
• ARS

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Staff Training and Standard Operating Procedures

• ARG
• Builders for Family and Youth
• Goodwill Southern California
• Imperial County Office of Employment and Training

• Use MAXIMUS training resources via web and
  conferences and hotline
• Review existing procedures for intake and
  processing to compare compatibility with Ticket
• Test procedures with staff
• Create training manuals with updates for staff

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Benefits Questions

• Volunteers of America of North Louisiana
• The Beacon Group
• Challenge Industries
• Hope Haven
• The Resource Partnership

• Recommend or require WIPA consultation to ensure
  that clients understand the impact of work on
  benefits
• Utilize benefits specialists on staff
• Invite WIPAs to orientations

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Contact Us

• MAXIMUS Ticket to Work
• 1-866-949-3687 Toll Free
• 1-866-833-2967 TDD
• www.yourtickettowork.com
• ENOperations_at_yourtickettowork.com

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Questions?