Business Systems and Processes

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Improving Social Networks
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A Particularly Important Network Builder
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(No Transcript)
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ABC Consulting (2 Minutes With Someone Next To
You)

• What is the context (I.e., what is ABC, what is
  the situation that Bob has found himself in)?
• What did the SNA reveal for him? Be able to
  describe what you know and the data you are
  referencing.

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SNA Specifics

• Level and Distribution of Connectivity (Sparse
  Fragmented Network).
• Connectivity between sites (e.g., Walnut Creek
  insular).
• Lack of connection between Denver Pasadena (yet
  served same customer).
• Pune, IN and Christchurch, NZ not well
  connected with others but were supposed to be key
  service centers (outsourced to drive cost down).
• Network Rigidity Revealed by Distribution in
  Connectivity.
• Hierarchical network (as seen in the density
  table).
• Also, some people overly connected (the three
  all-nighter employee) and some leaders not well
  placed in the network.
• Expertise Groups (CoPs that ensure technical
  excellence across geography).
• Network Servers and Application
  Support/Development groups not well connected
  across sites.
• Insularity very serendipitous and inward facing
  interactions. How to keep current?
• Leadership Networks Bob needed to re-diversify
  his own network.

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What would you do (actions and information)?
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A Holistic Approach to Intervention...

• Organizational Context and Leadership.
• Planning, Operations, HR, Technology, Culture,
  Leader Behaviors, etc.
• 60 Point Diagnostic

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Assessing Context
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A Holistic Approach to Intervention...

• Organizational Context and Leadership.
• Planning, Operations, HR, Technology, Culture,
  Leader Behaviors, etc.
• 60 Point Diagnostic

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(No Transcript)
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Two Truths and a Lie

• Take 2 minutes to write down three things about
  yourself on a post it note (you will share these
  things). These things should convey something
  interesting about you that others might not know
  (e.g., met Britney Spears).
• Make two of the things truthful statements about
  yourself (I.e., truths) and one false (I.e., the
  Lie). Do not make the lie so obvious that others
  would pick it out immediately.
• Meet five people in the room (at least a couple
  that you do not know well) and see if, in each
  interaction, you can determine the false
  statement.
• Start a conversation by saying Hi. Here are
  three interesting things about me. Which is
  false?
• Be ready to tell me one interesting thing you
  learned!!

Learn Anything Interesting or Surprising?
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Social Network
East Lawn West Lawn

• I am likely to socialize with this person.

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Density Table
Social Network
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Theme 1 Recommendations

• More lawn mixers, team-oriented competitions
• Have an across-the-lawn buddy
• Orientation procedures to promote relationships

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Theme 4 Crossing Functional and Hierarchical
Boundaries
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Theme 4 Recommendations

• Lawn faculty host get-togethers
• Lawn faculty mentor program
• Stronger initial effort to get professors and
  students to interact
• Team-oriented events with faculty sponsored teams
  or involvement

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A Holistic Approach to Intervention...

• Organizational Context and Leadership.
• Planning, Operations, HR, Technology, Culture,
  Leader Behaviors, etc.
• 60 Point Diagnostic

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Understanding the role of the individual in the
context of the network allows us to improve
overall connectivity

• Central people
• Hold the network together
• Are an important source of expertise
• May become bottlenecks

• Peripheral people
• Are underutilized resources
• Feel isolated from the network
• Have a higher likelihood of leaving the company

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Knowledge Brokers Can Be Tapped to Quickly Unite
A Group

• A Global Petrochemical organization was
  attempting to develop a community amongst its
  high end financial modelers distributed around
  the globe
• Network analysis allowed management to visualize
  isolates and clustering in this important group.
• Knowledge brokers were identified and provided a
  rapid and efficient means of promoting
  connectivity amongst the entire network.

 
 
 
 
 
 
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Quick Things

• Class on Wednesday
• Each team have at least one (and preferably two)
  computers.
• Loaded with UCINET 6 (60 day trial version at
  www.analytictech.com).
• Have data set I sent out loaded!!
• Dont be late!!