MUNICIPALITY OF RAZGRAD

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MUNICIPALITY OF RAZGRAD

• Logo East Programme
• Partneship project Razgrad beating heart!
• of the municipalities of Assen (the
  Netherlands),
• Poznan (Poland) and Razgrad (Bulgaria)
• Municipal Project Service Point

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One-Stop Shop

• Providing free access of citizens to wide range
  of information
• and one-stop shop services
• Start 23th March, 2001
• Complex and independent desks,
• providing 172 services and fees
• Information and consultation
• Automated unique flow-in/flow-out
• of the documents
• Inseparability of provided services
• and paid fees

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Entrepreneurs Desk

• Overcoming administrative barriers for business
• Start 26th April, 2004
• Support to the entrepreneurs in their economic
  activities
• Improving the exchange of information
• and partnership between the institutions,
• providing services to business
• Providing information
• for programmes and projects involvement
• Free-of-charge consultations and services to
  SMEs

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Internet accessibility

• Web page of the Municipality of Razgrad
  www.razgrad-bg.org
• On-line services to citizens and business -
  http//online.razgrad-bg.org/index.php
• Investment site of Bulgarian municipalities
  www.invest.bg

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Results

• For citizens and business
• ? Improved quality and further
• development of service provision
• ? Shortened procedures and terms
• 
  for receiving public services
• ? Decreased costs for adhering
• 
  to normative requirements
• ? Improved mechanisms of communication and
  feedback

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Results
For the municipal administration

• Modern institutional environment
• Improved administrative process
• Better quality of service provision
• and outgoing documents
• Less time for completing administrative services
• Improved image and reputation

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Achievements

• First award in the national competition
  Accessible and qualified administrative service
  provision of IPAEI 30th November, 2004
• Certificates of Razgrad Municipality by the
  model Municipality
• ready for business of FLGR and ICMA June,
  2004 and September, 2005
• First award for transparency in the competition
  The best innovation practice in a risky area" of
  FLGR and USAID
• December, 2004
• Certificate of Razgrad Municipality to the
  international quality standard ISO EN 90012000
  of Moody International
• 15th April, 2005

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Municipal Project Service Point
GENERAL OBJECTIVE Expanding the range of the
services provided by the municipal
administration, in accordance with the needs and
preferences of the local community PRECONDITION
S Relevance of the project objectives to
Priority 4 from the Municipal Plan for
Development 2007-2013 Developing and
strenghtening of institutional environment and
public partnerships
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Functions

• Identification,
• Elaboration,
• Management,
• Implementation
• of sustainable projects of local and regional
  importance through partnership between local
  authority and business, NGOs, branch and
  professional organizations, civil associations

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Characteristics

• Location Front Office, well-known
• and accessible place for the citizens
• Two work places, well-appointed and
• technically-equipped
• Two trained and competent
• municipal specialists
• Information certainty about the opportunities
• for implementation of partnership initiatives
• Efficient communication with Economic
  Development and Eurointegration
• Directorate, as well as with the structural
  units of the municipal administration,
• engaged with project activities
• Potential for increasing the number of services
  provided

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Partnership
Improving and developing the mechanisms of
public-private partnership

• Commitment of all the partners
• Enhanced trust in the work of the municipal
  administration
• Efficient applying of the instruments of the EU

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Expected results

• Provoking local interest in performing project
  activity, financed by the EU Funds and other
  donors

• Improving the local capacity for project
  implementation and management through applying
  and upgrading the practice of foreign partners

• Stimulating the local economic development and
  bettering the quality of life in the municipality
  and the region

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Multiplier effect

• Dissemination of the brochure The best PPP
  practices of Assen ( the Netherlands) and Poznan
  (Poland) through NAMRB
• Sharing the positive background from the present
  project implementation with other institutions
  and departments
• Presenting the project outcome in the national
  competition Innovation practices in Bulgaria of
  FLGR

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Effects

• Development of Public Private Partnership
  mechanisms
• Implementation of projects with follow-up
  effects
• Integrated local/regional services
• Enhanced project willingness of Razgrad
  Municipality for realization of measures directed
  to the improvement of the social and economic
  status of the region