U'S' ARMY MANPOWER ANALYSIS AGENCY

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A PRIMER FOR DEVELOPING WORKLOAD BASED CONCEPT
PLANS
PRESENTED BY THE

U.S. ARMY MANPOWER ANALYSIS AGENCY
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PURPOSE
The purpose of this presentation is to provide
our customers with the definition and tools
needed to develop a workload based concept plan.
This presentation is divided into five
sections

• BASELINE
• MISSION MANDATE
• WORKLOAD
• TOOLS
• ASSISTANCE

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BASELINE

• Baseline The starting point of your concept
  plan, which provides a means to perform an audit
  of your crosswalk. In your concept plan please
  provide the following for the affected work
  center or centers
• UIC and CCNUM of the TDA baseline
• Total required and authorized manpower as
  listed in the TDA
• Also identify the number of contractors,
  over-hires, and Directed Military Over-strength
  (DMO) in the organization.

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MISSION MANDATE
Mission Mandate The lawful authority (higher
headquarters) tasking a specific mission to an
organization. A missions source must be clearly
stated in your concept plan. Mission mandate
sources are shown in the table in the following
slide. In your concept plan, cite the mission
source in detail. If possible include a copy as
an enclosure to your concept plan.
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MISSION MANDATE
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WORKLOAD

• AR 570-4, February 2006 "The amount of work
  assigned/directed to and expected to be
  accomplished by a worker or unit of workers in a
  given time period."
• AR 570-5 ,June 1998 "An expression of the amount
  of work, identified by the number of work units
  or volume of a workload factor, that a work
  center has at hand at any given time or is
  responsible for performing during a specified
  period of time."
• Key for USAMAA
• Output oriented (service or product)
• Discrete in nature
• Measurable
• Reported / captured in external systems,
  preferably Army systems

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Workload Examples

• Contract Services
• Contracts Awarded
• 25K and Below
• 25K - 250K
• 250K and Above (etc.)
• Incremental Funding Modifications Completed
• Administrative Reports Completed
• Source Selection Boards Supported
• Sampling Programs Managed
• Contract Proposals Prepared
• Post-Award Contracts Managed

• General
• Reports Generated
• Orders Completed
• Computer Users Supported
• Customers Received and Processed
• Accidents Investigated
• Vehicles Inspected
• Facilities Certified

Discrete sub-sets

• Legal Services
• Courts-Martial Supported
• Contested
• Uncontested
• Administrative Boards Attended
• Queries and Consultations Completed
• Trials Supported
• Reprimand Letters Prepared
• Claims Investigated

• Medical Services
• Patients Treated
• Medical Orders Completed
• Samples Analyzed
• Pieces of Equipment Maintained
• Reports or Records Filed

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Workload Examples(continued)

• Chaplain
• Worship Services Conducted
• Funerals and Memorials
• Weddings
• Sacraments and Ordinances
• Training Sessions Performed
• Chaplain Assistant
• Suicide Prevention
• Moral Leadership
• Unit Ministry Team preparation sessions for
  contingency operations and deployments
• Counseling Sessions Conducted

• Instructor
• Classes Held
• Students Instructed
• Programs of Instruction
• Developed
• Updated
• Assignments Reviewed or Graded
• Research Projects Completed
• Faculty Meetings Attended
• Students Mentored or Counseled

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Measuring Workload

• Workload is measured by the use of analytical
  tools which captures the work, quantifies it, and
  then translates it into manpower requirements.
• In your concept plan you should
• Identify the analytical tool or metric used
• Submit a copy of the metric as an enclosure to
  the concept plan along with supporting data for
  verification and validation.
• The table on the following chart list the common
  analytical tools and metrics used to validate
  manpower requirements.

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Measuring Workload (continued)
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Measuring Workload (continued)
General Considerations
When the Concept Plan Uses Defined Level of
Effort. For this methodology no workload is
required since the manpower requested is
specifically prescribed by a HQDA management
decision at the appropriate level of authority.
You must provide a copy of the decision
memorandum which clearly states the manpower to
be provided. A document that simply shows that
resources are to be provided is not sufficient
since USAMAA is expected to validate such
decision by an examination of workload.
When the Concept Plan Uses a Manpower Model. If
a model that has not been approved by ASA(MRA)
was used, the model will have to be validated
before requirements are validated. The
submitting activity must include in the concept
plan a clear explanation of how the model was
developed and applied. If an approved manpower
model was used then the concept plan must show
the application data that was input into the
model which resulted in the requested manpower.
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Measuring Workload (continued)
General Considerations (continued)
When the Concept Plan Uses the Results of a
Manpower Study. If the concept plan is
requesting manpower as a result of a manpower
study that study must be included as an
attachment. Per AR-570-4, the study must be
approved by USAMAA prior to being used in any
concept plan.
When the Concept Plan Uses an Analytical/Benchmark
. If the concept plan is requesting manpower as
the result of an Analytical Study or Benchmark,
all workload data must be shown. This would
include not only the work count tables and the
man-hour measurement but all other measurement
approaches. If using a Lean Six Sigma process,
submit a copy of the process with all related
data. If an industry benchmark standard is being
used, provide the standard and source. If
benchmarking against another organization,
provide the data used as the benchmark.
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Measuring Workload (continued)
General Considerations (continued)
When the Concept Plan Uses an Allocation Rule.
If the concept plan is requesting manpower based
upon an allocation rule, all relevant information
must be shown. This would include the approval
memorandum, the rule itself and how it was
applied. When the Concept Plan Uses Historical
Trends. If the concept plan is requesting
manpower as a result of a historical trend, the
concept plan must confirm that no other way of
making a manpower requirement determining can be
used. The historical trend must be documented
for at least the past three years.
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Measuring Tools
A tool for measuring and presenting workload
USAMAA uses various tools to capture,
measure, and present workload. One tool, the
Functional Summary Form is used to capture, by
function, the total man-hours of a work center
(next slide) This form, along with work counts /
workload factors (slide 16), can help to
determine manpower requirements (slide 17).
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Measuring Tools(Functional Summary)
The Functional Summary Form example below
reflects the functional workload performed by
position. Note that while all members of the
work center are performing the same tasks for the
functions, the time devoted to each is different
by position. This is an acceptable presentation
of the man-hours performed in this work center
which relate to work counts associated with the
work center.
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Measuring Tools (Work Counts/Workload
Factors Summary)

• Work counts/workload factors measure the total
  workload of a work center by defining the total
  population served and/or the products/services
  produced in a year. For example
• 237 Officers Supported
• 1,359 Enlisted Supported
• 315 OERs Processed
• 1,800 NCOERs Processed
• 1,456 Awards Processed

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Manpower Requirements

• 237 Officers Supported
• 1,359 Enlisted Supported
• 315 OERs Processed
• 1,800 NCOERs Processed
• 1,456 Awards Processed

Total Requirement Total manhours / of work
hours in year 8,701 / 1,740
5 Personnel
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USAMAA Assistance
USAMAA Analyst Assistance Our goal here in
USAMAA is to help you succeed in the development
and presentation of workload in your concept
plan. Our analysts are ready to answer your
questions and provide advice on your project.
For assistance call Gail Krump
Commercial 703-805-5992 DSN
655-5992 or via email at gail.krump_at_us.army.mi
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