Changes in the Supervisory Job

1
Changes in the Supervisory Job

• Chapter 2

2
Technology

• change, newness, uncertainty
• the ability to function in an environment of
  change

3
How has technology impacted the job of
supervision in your work environment?

• Computers, email, faxes, cell phones, pagers, GIS
• increased technical equipment
• increased training in order to stay current
• supervisors need to be able to handle crisis
  quicker

4
Replacement of labor

• IR visual equipment
• foam versus H2O
• on-board computers
• handheld computers

5
Communication technology

• How does communication tech. Impact the
  supervisors job?

6

• High speed info, lots of it quickly
• immediate questions/answers
• on-site versus off-site supervision
• working at home (both the supervisor and/or
  employee)

7
What is the intent of dealing with this
technology?

• Increased efficiency
• increased effectiveness
• ie. The primary components of management (ch. 1)

8
Organizational means of dealing with change (or
the need for)

• TQM, Downsizing, Reengineering

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Downsizing

• Do more with less,
• increased flexibility

10
What does downsizing consist of?

• decreased of employees
• decrease in formal inflexible work rules
• decrease in middle-management, decision-makers
• increase employees skills, status quo doesnt
  cut it
• hire out for more work (contractors)

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TQM

• What is it?

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Total Quality management

• continuous improvement of management, based on
  statistical processes
• decrease variability
• assure uniform quality
• predictable quantity of output

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TQM (cont.)

• very efficiently used in Japan
• only marginally used in U.S.
• SATURN Corp.

14
What does TQM consist of ?

• Expands the definition of customer service
• quality can always be improved
• process improvement (statistics)

15
Reengineering

• Quantum (major) change
• Completely integrate USFS and BLM
• may use in conjunction with TQM and downsizing if
  reengineering is done first

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What do these things mean to supervisors?
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Downsizing

• dealing with
• frustrated angered disgruntled employees
• motivation problems
• increase in inner competition
• increase in workload

18
TQM

• low quality dissatisfied customers decrease
  in demand loss of jobs
• teamwork employment involvement increase
  quality increase in job satisfaction and
  security

19
Reengineering

• can provide opportunities
• increase interaction, responsibility and pay

20
Social responsibility

• What is it?
• Obligation organizations have to society
• goes beyond law

21
Ethics

• (p68)
• rules or principles that define right and wrong.
• Code of Ethics (canons)