Managing the Self - Managing Others

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• Managing the Self - Managing Others

The challenge for the owner manager Small Firms
Association Conference 2007 Speaker Fiona Byrne
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Managing the Self - Managing Others

• Gaining personal mastery in the area of
  Thoughts, Emotions Behaviour
• Its not only about what you do but how you are
  with yourself and others, as you do it
• Providing leadership in the creation of an
  environment in which your people can best achieve
  and develop your company goals

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The Small Firm

• Informality, close personal relationships
• Flexibility, loyalty, commitment
• Two way relationship
• Overlap between personal and employee
  relationships
• Like a Family -The Waltons or The Adams

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Why does Hassle happen
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• Trigger Behaviours
• Trigger Thoughts
• Trigger States

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Trigger Behaviours

• Always displayed by others
• Those behaviours, sometimes apparently
  insignificant, that cause you to experience
  irritation and anger
• We all have our own list

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Trigger Thoughts

• Blaming
• Over-generalising
• Awfulising
• Labelling
• Shoulding

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Trigger States

• Hungry
• Angry
• Lonely
• Tired

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What are the costs to my business
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• Loss of productivity
• Less learnership
• Absenteeism / Presenteeism
• People walking - Your expertise and knowledge
  walks with them, where to?
• People leave people, not companies
• Possibility of litigation

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How do I manage myself
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• Observe others behaviour, dont absorb it
• Be aware of your state
• Stop, Breathe, Reflect, Choose
• Apologise simply and sincerely when you
  temporarily lose control of my emotions
• Invest in your self development, coaching

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How do I manage Others
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• A good example beats any sermon
• Educate your people, bring the issue into
  awareness
• Generate your own code of practice How we are
  with each other around here
• Consider group training/ facilitation
• Be willing to intervene early and fairly

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Benefits to my business
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• Less hassle, more headspace
• Decrease in litigation, potential bullying,
  harassment, discrimination, stress claims
• The development of a self reflective, self
  corrective and self generative workforce
• The retention of your competitive advantage Your
  knowledge base
• Tacit Knowledge what people dont know they
  knowComes into play when a problem arises

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Benefits to My Business