OIT Network Administration Customer Meeting

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OIT Network AdministrationCustomer Meeting

• Welcome, and help yourself to donuts and
  refreshments!
• We will start at 10 AM.

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• Welcome!
• Thanks for attending!

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• To follow our holiday meeting theme
• Today is Between Day (kokumin no kyujitsu) in
  Japan
• May 3 and May 5 are Holidays Constitution Day
  and Childrens Day

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Agenda

• Welcome - Introductions
• Goal/Agenda/Format of Meeting - Bill Warner
• Status Update on Gigabit Ethernet Columbus Core
  Network (10 minutes) Bill Warner
• Status Update on Service Center (10 minutes)
  Dixie Rogers
• Post Mortem Discussion on recent network outages
  (10 minutes) Bill Warner
• Overview and Discussion of OIT Telecom Contracts
  (15 minutes) Denise Freshley
• OIT Ethernet Services Discussion (10 minutes)
  Bill Warner
• Video Statement (5 minutes) Greg Gicale
• Next Meeting Planning (5 minutes) Bill Warner

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Introductions

• OIT Network Engineers / Managers
• Look around you and introduce yourself to someone
  new!

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Thank Yous

• Brenda Verblaauw/Sandy Posey for
• Security Access
• Food/Drinks
• Room
• Almost everything else
• Maureen OBrien / Security
• Security Desk
• Room
• Getting us all in the building in short period of
  time

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Meeting Goals

• For us to share information with you
• For you to share information with us
• For you to share information with each other
• Get to know each other a little better
• Have a little fun!

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• Columbus Core Network Update

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Network Status - February
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Network Status - Today
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SOCC Rhodes Customers

• SOCC Customers
• Customer Almost Complete
• 91 Complete (43 Left)
• Rhodes Customers
• Almost Complete
• 85 Complete (6 Left)

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Ohio Judicial Center Hub

• Go / No Go Decision (At last meeting)
• Decision is Go!
• 135,000 estimate
• GRF Funded (wont affect rates)
• Mike OBrien

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Other Customers

• Looking at Solutions for Riffe
• Long Term New Switch in Riffe
• Short Term Keep existing connection to Rhodes
• Looking at Solutions for W Fifth
• Ethernet Services Looks Appealing (see contracts
  later)
• No time pressure

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ATM Network February
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ATM Network - Today
Video
2 Left
1 Left
X
1 Left
1 Left
1 Left
X
X
3 Left
Video
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ATM Network By July 1
X
X
X
X
X
X
1 SOCC ATM Customer
Riffe Customers Still connected to Rhodes via ATM
X
X
X
X
X
X
X
X
X
X
X
X
2 Rhodes ATM Customers
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• Ohio Customer and Security Service Center (OCSSC)
  Update

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CUSTOMER VISITS

• Customer visits are being planned over the next
  several months with several agencies.
• OIT Network Services customer support team will
  be reviewing projects, service tickets, contracts
  with current vendors, voice services, and
  security issues with each agency visited.

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DIRECTORY UPDATES

• PURPOSE Update the state telephone directory
  information for the upcoming election year.
• PROJECT LEAD Tony Yankus
• Project Team Cassi Yancey
• Andrew Lavender

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• Recent Significant Outage Post Mortem

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ATM Network Outages1/2/2006 1/3/2006

• Multiple outages
• Included Total ATM Loss of Connectivity out of
  SOCC
• Subset of customers impacted more than others
• Multiple Problems Suspected
• Medium level of comfort problems solved

Our Comfort level that we fixed the problem is
getting much higher! (Just in time to turn down
ATM ?)
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Total Internet Connectivity Failure March 7,
2006 458-549 AM

• We were making changes to bring redundancy to the
  Ohio Public Library Network (OPLIN) and we cause
  a routing problem
• Occurred during the maintenance window, which
  is why we do major changes then ?

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Total Internet Connectivity Failure March 28,
2006 446-537 AM

• We were turning down an router that we thought
  was unused. Turned out it was key to our
  internet connectivity since it was the source
  of our routing announcements to the Internet.
• 446 AM to 450 AM  (4 minutes) due to the ATM
  Card problem.
• 512 AM to 537 AM (25 minutes) due to the static
  routes being removed.
• Occurred during the maintenance window, which
  is why we do major changes then ?

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King and Queen

• Redundant Main entrance Firewalls (Checkpoint
  FW-1 on Nokia Hardware) for OIT Enterprise
  Computing Services and Secured Hosting
• Older Firewalls (Circa 2000)
• A few short outages have occurred in the past
  quarter
• Short Term Requires rebuilding the firewall to
  increase swap memory
• Long Term Requires replacing the Firewalls to
  keep up with expected future load

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• Contracts Update
• Denise Freshley

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Contract Management

• Newer Ethernet Contracts
• Time Warner Telecom
• ATT (formerly SBC)
• CSME (Customized Metro Switched Ethernet)
• Gigaman (SOMACS Amend. 28)

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Highlights of Contracts

• Generally the same pricing
• Different geography covered
• Cleveland only OPT-E-MAN available with ATT
  (no CSME)
• Need quotation from both vendors if they both
  cover the area
• Potential Gotcha ICB costs

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Ethernet Costs TWTC ATT CSME

• 10 Mbps 1st Port 710
• 2nd Port per location 425
• 3rd Port per location 285
• 100 Mbps 1st Port 1385
• 2nd Port per location 830
• 3rd Port per location 830
• ATT is waiving standard installation costs
  unless build-out needed

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Other Dedicated Transport Contracts

• SOMACS
• TWTC
• ATT Legacy
• SBC Legacy

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Other Dedicated Transport Contracts (Continued)

• SOMACS
• Expires 6/30/07
• TWTC
• Expires 6/30/07
• Will probably renew under new MSA
• ATT Legacy
• Expires 6/30/07
• Will probably renew under new MSA
• SBC Legacy
• Expires 6/30/07
• Will probably renew under new MSA

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Other Dedicated Transport Contracts (Continued)

• T-1s negotiate to retain 400 pricing with all
  current vendors
• DS-3s under ATT Legacy contract
• Negotiate to retain pricing current pricing
  structure
• Within 50 miles of ATT POP 2300
• Over 50 miles of ATT POP 3600
• OCns Negotiating for metro and long-haul

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New Contract Structure

• Master Service Agreement
• General Terms and Conditions
• Little flexibility for modifications (Section 11)
• Service Attachments
• Service-specific terms and conditions
• SLA language
• Pricing Schedules
• Plan is to move all vendors to new structure on
  or before new biennium

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We need welcome your suggestions! Contacts

• Data Orders
• Lou Pieper 4-5204
• Voice Orders
• Debbie Farmer 4-5206
• Contract Manager
• R. Denise Freshly 6-6060
• URLhttp//ohio.gov/oit/TelecomContracts

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• Ethernet
• Services

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Ethernet Services

• Really just like a local ethernet (with more
  delay)
• Very easy to install and manage
• Low cost end points (Switches with Ethernet ports
  vs. Routers with Telco transport ports
• Higher Total Cost but much higher bandwidth so a
  lower cost per bandwidth

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OIT Service Idea

• OIT buys shared GEs at Rhodes and SOCC from
  carrier
• Customer buys the remote end OIT services (less
  than if you bought the Rhodes and/or SOCC end)
• Pretty early in the design let us know if you
  are interested and we could design the service
  around you!

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OIT Current Ethernet Services

• Same service between Rhodes (and other building
  on Capitol Fiber Downtown) and SOCC
• Priced very competitive for 10 Mbps (750 total
  for both ends vs. 1410 ) and you get better
  redundancy with OIT
• Priced a little uncompetitive for 100 Mbps Today
  (3,450 vs. 2,770) but you get better redundancy
  with OIT
• Priced sillily uncompetitive for 1 Gbps Today
  (30,450 vs. ICBs in the 2,000-3,000 range) we
  think we add value, but we dont add 28,000 of
  extra value ?

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• Rate Updates
• Its a new Fiscal Year and rates are achanging

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Rate Updates Details

• Trying really hard to have rates by July 1
• With help from our business office
• Pretty big changes to the rate structure of
  Internet and network connectivity

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Rate Goals Details

• Goal 1 To be competitive
• Goal 2 To better handle service and technology
  changes Higher Speeds, Ethernet Transport
  Services, Quality of Service
• Goal 3 To be fair (but unfortunately some
  customer have been getting an unfairly good deal
  ?)

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• Video Services
• Statement

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Discussion of Meeting Format

• How Often?
• Answer from February Quarterly Next meeting in
  September?
• Subgroups and/or big meeting?
• Answer from February Big Meetings with
  possible subgroups
• Steering Committee?
• Answer from February Good Idea
• Topics
• Answers from February VoIP, Capitol Square
  Fiber, Security, Metro Ethernet Services

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• Your Turn!
• Questions Hopefully Answers