Employee Satisfaction Survey and Analysis for MSETCL

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Employee Satisfaction Survey and Analysis for
MSETCL

• March 2009

Presented By- Name of Team Members.
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Coverage
Field Offices
Corporate Office

• Amravati
• Aurangabad
• Karad
• Nashik

• Nagpur
• Pune
• Vashi

• Projects
• Operation Maintenance
• Finance Accounts
• HR Admin

Offices
Levels

• Employees from Pay Group II and above

• Employees across all Pay Scales

Sample Size

• 30 copies per department

• 25 copies per department

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Factors considered for measuring Employee
Satisfaction
Personal Satisfaction
Career Compensation
Department
Organisation

• Personal Accomplishment
• Work Responsibility
• Learning new skills
• Contribution towards organization

• Merits of Work
• Recognition
• Responsibilities
• Health Retirement Benefits

• Planning for Departmental Objectives
• Goal Setting
• Organizational Structure Functionality
• Dept. Leadership

• Performance Review
• Reward for innovation
• Commitment to career
• Implementation of Policies
• Satisfaction of Work Place

Superiors
Subordinates
Work Environment
Training Resources

• Communication
• Feedback of Work
• Evaluation of Job
• Identification of Strength Opportunities.

• Working Capability
• Handling the Responsibilities
• Innovation

• Team Spirit
• Favoritism
• Time Management

• Training as per Need
• Provision of Resources
• Corporate Communications

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Personal satisfaction
Corporate Office
Field Offices
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Satisfaction with Career Compensation
Corporate Office
Field Offices
Suggestions from Employees

• Career Progression is slow due to many levels in
  the organisation - Designations with redundant
  responsibilities may be combined
• Employees could be rotated across departments.
• Review of Promotion Hiring policy

• Instead of direct monetary raise, benefits and
  perquisites could be considered
• Work that is outsourced could given to internal
  employee on payment basis
• A portion of salary can be reserved as
  performance reward.

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Departmental Satisfaction
Corporate Office
Field Offices
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Organizational Satisfaction
Corporate Office
Field Offices
Suggestions from Employees

• Awareness about policies new policies to be
  introduced implemented
• Employees Suggestion Scheme should be introduced
  to enable workers participation in management
• Amenities such as a Coffee Machine on each floor
  Library should be provided

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Satisfaction with Superiors
Corporate Office
Field Offices
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Satisfaction with Subordinate
Corporate Office
Field Offices
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Work Environment Satisfaction with Colleagues
Corporate Office
Field Offices
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Satisfaction with Training
Corporate Office
Field Offices
Suggestions from Employees

• To keep employee abreast of latest technological
  development.
• Computer literacy for class III IV employee
• Frequent test should be taken to check employees
  eligibility.

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Satisfaction with Resources
Corporate Office
Field Offices
Suggestions from Employees

• Standards need be set for all equipments to be
  purchased
• Authority should be given to the zonal offices
  for purchasing the materials as per need
• Organizations vehicle should be available at
  stations for emergencies
• Tools such as Internet, Intranet SAP system to
  be introduced to reduce paper work wastage of
  time
• A web database such as online library may be set
  up
• Monthly newsletter should be issued by all the
  offices

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Thank You