Nordic victim policies and victim satisfaction

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Nordic victim policies and victim satisfaction

• Prof. JAN VAN DIJK
• At Scandinavian victim support conference in
  Helsinki, 5 March, 2008
• Hungary, May 24

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International Crime Victim Surveys

• Standardized victim surveys among samples of
  2.000 people per country
• Conducted in 2004/2005 in 34 countries, including
  20 European countries with partial funding of EC
  (old 15 plus Hungary, Poland, Bulgaria, Estonia
  and Turkey)
• Key performance indicators
• victims reporting to the police
• victims satisfied with treatment by police
• victims receiving help from specialised
  agency
• victims in need of such help

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On the whole, were you satisfied with the way
the police dealt with the matter?Satisfaction
of reporting victims of five types of crime per
world region in 1996 - 2005
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Drops in satisfactionUSA ( from 67 to
57)England Wales ( 72 to 62)Northern
Ireland ( 69 to 60)Netherlands ( 71 to
62)Sweden ( 74 to 67)Canada ( 73 to 65)
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Victims who received victim support, 2005

• NEW ZEALAND 24 HONG KONG 13
• SCOTLAND 22 BELGIUM 13
• N. IRELAND 21 MALTA 12
• ENGLAND/ W 17 NORWAY 10
• USA 16 DENMARK 10
• NETHERLANDS 14 SWEDEN 9
• CANADA 14 JAPAN 8
• AUSTRIA 13 ICELAND
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• FINLAND 2

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In some countries where victims are most
stably satisfied with police, specialized victim
support is comparatively underdeveloped
DENMARK 75 satisfied support
10 FINLAND 80 2 LUXEMBOURG 70
5 SWITZERLAND 71 7
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In countries with drops in satisfaction, victim
support is comparatively well-developed

• USA ( from 67 to 57)
• England Wales ( 72 to 62)
• Northern Ireland ( 69 to 60)
• Netherlands ( 71 to 62)
• Sweden ( 74 to 67)
• Canada ( 73 to 65)
• Victim support can lead to less victim care by
  the police !!!

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Assessment around 2005

• Reporting Satisfaction Victim support
• Sweden 58 Finland 77 Denmark 10
• Norway 51 Denmark 75 Norway 10
• Denmark 48 Sweden 69 Sweden 9
• Finland 48 Iceland 6
• Iceland 36 Finland 2

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Figure 5 Ranking of countries on composite index
of victim satisfaction