Metron

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Metron
Performance Problems Root Cause Analysis
Andrew Smith and Keith Digby
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Performance Analysis
Get your facts first, and then you can distort
them as much as you please. Mark Twain (1835 -
1910)
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Metron

• The leading European
• performance management
• software and services company.

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Clients
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Partners
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Athene
CustomDB
OS/390, Windows UNIX
data
ACQUIRE
The Control Centre
information
Performance Database
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Athene
Performance Database
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Service Quality
An acceptable level of service at a known and
controlled cost both now and in the future
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The Performance Pyramid
Value to enterprise
Planning
Trending
Analysis and Reporting
Alerting and Monitoring
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Performance Analysis
Data
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Analysis Example 1
Performance data/Incident Logs
Four UNIX servers with a newly implemented
application
Production response times degrading
Increased calls to Service Desk
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Track Performance
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History
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Trend
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Investigate Issues
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The Cause?
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Further Investigation
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Analysis Example 2
Performance data/Incident Logs
One UNIX server providing inconsistent level of
service
Response times extend suddenly with no apparent
increase in workload
Loss of reliable service to customers
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Athene

• All the relevant data

• Simple and intuitive interface

• History of what has happened

• Correlation of related factors

• Quantification of effects of change

All that is needed after that.
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Always look ahead!
It requires a very unusual mind to undertake the
analysis of the obvious. Alfred North Whitehead
(1861 - 1947)
Andrew JT Smith andrew.smith_at_metron.co.uk 44
1823 259231
Keith Digby keith.digby_at_metron.co.uk 44 1823
259231