Bringing A Card Office Back From The Dead

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Bringing A Card Office Back From The Dead

• Presented By Mary Goff,
• Sheryl Douglas, and Kelley Line

April 12, 2005
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Assessment of Current Situation -ASU

• Assets
• Number and types of Readers
• Security 13
• POS - 14
• Authorization 10
• MDT - 13
• Age of readers
• Most purchased in 2000
• On Line Card Office
• Personnel
• Liabilities
• Server
• Personnel not enough

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Assessment of Current Situation - University of
Arkansas

• Assets
• Number and types of Readers
• Copier - ?
• POS - 21
• Authorization 6
• BSI - 1
• Age of readers
• Most purchased in 95
• OnLine Card Office
• Personnel
• Liabilities
• Personnel not enough

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Direction and Goals ASU

• Direction
• Previous Card Center
• Basic ID Card and Meal Plans
• Budget combined with other department
• Current Card Center
• Security Access
• Authorization
• POS
• Vending Machines
• Off Campus Spending
• OLCO
• Budget separated from other area departments

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Direction and Goals ASU

• Goals
• Growth of Off Campus Participation
• New Server
• IP Converters
• Interface with
• Bookstore
• Parking Pay Station
• Best Locks
• SCT Banner

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Direction and Goals University of Arkansas

• Direction
• Original
• Revised
• Goals
• Expansion to Off Campus
• Vending

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Support

• Financial Support
• Costly
• Creative
• Moral Support
• Breaking Old Rules and Setting New Ones
• Knowledge of a better world

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Support

• Seton Hall
• Student Affairs
• Leader with a vision
• Arkansas State University
• Business Affairs
• Motivated Leader
• University of Arkansas
• Student Affairs
• Motivated Leader

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Assessment of Current Situation - SHU

• Assets
• Number and types of Readers
• Security - 43
• POS Readers 20
• Authorization - 20
• Personnel
• Liabilities
• Age of readers
• Most purchased in 93
• Wiring Connections DB15
• Personnel Changes

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Direction and Goals SHU

• Short Term
• Laundry Readers Connected
• Reconciliation
• Vending
• OnLine Card Office
• Personnel Changes
• Long Term
• Copiers
• Wiring Connections brought up to date
• Hiring Personnel

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Direction and Goals - SHU

• Direction Timeline
• Original Accomplish all short term goals
• Revised Accomplish necessary short term goals
  to acquaint students with Card Office
• Goals
• Realistic and Achievable Without breaking the
  bank
• Bumps and turns roll with the punches and be
  FLEXIBLE
• Focus Keep your eyes on the goals and never let
  the ship sink. BE CREATIVE.

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Resuscitation Efforts (To restore consciousness,
vigor, or life)

• Revitalizing The Card Office
• Working on Policies and Procedures
• Naming the Card and the Debit Services
• Working on Collaboration with other departments
• Expanding the services of the office
• Preaching the Commandments for Customer Service

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RECAP

• Innovating Together in 05
• ASU and Univ. of Arkansas have programs that
  hopefully will continue to grow.
• SHU has a program, built on the past, that will
  now expand and grow to showcase its possibilities
  for the future.
• Resources Available
• ASU http//expresscard.astate.edu
• Univ. of Arkansas http//onlinecardoffice.uark.e
  du
• SHU http//studentaffairs.shu.edu/campusid/index
  .html
• Always know you can reach us
• Sheryl Douglas sdouglas_at_astate.edu 870-910-8220
• Kelley Line kline_at_uark.edu 479-575-7563
• Mary V. Goff goffmary_at_shu.edu 973-761-9705