Sao Paulo Seminar

1
A Digital Communities Project
2
European Framework
European Commission Directorate-general XIII
Telematics Applications Programme, action inside
the 4 Framework Programme Integrated Applications
for Digital Sites
Infoville, January 1998
3
Budget
13.670.217 Euro
European Commission
Partners
4
Partnership
The Partnership 7 European regions, 8 sites, 22
Partners

• Valencia, Spain
• Neumarkt Oberallgäu, Bavaria, Germany
• Meissen, Germany
• Hampshire, UK
• Canavese, Italy
• Horsens Naestved, Denmark
• Vara, Sweden

Denmark
5
Partners

• Generalitat Valenciana, Spain
• OVSI, Valencia, Spain
• TISSAT, S.A, Spain
• IEP, SL, Valencia, Spain
• Telefónica De España, SA, Spain
• IBM, Spain
• Infoville Meissen Verein, Saxony, Germany
• Thyssen Informatik, Germany
• DEBIS Sfi, Germany
• Bavarian Ministry for Food, Agriculture
  Forestry, Germany
• Expertise Information Systems GmbH, Germany
• Telecentre Oberallgäu, Germany
• Citizen Network Neumarkt, Germany

• Siemens Nixdorf, AGE, Germany
• Hampshire County Council, UK
• Atkins Wootton Jeffreys, UK
• Southampton University, TRG, UK
• British Telecom, UK
• Provincia Di Torino, Italy
• Consorzio Per Il Distretto Technologico Del
  Canavese, Italy
• OisItalia, Spa, Italy
• National Association of Local Authorities in
  Denmark
• Municipality of Naestved, Denmark
• Municipality of Horsens, Denmark
• Municipality of Vara, West Sweden
• TELIA AB, Sweden
• Ericsson AB, Sweden

6
The Project Phases
1. Specification 2. Prototyping 3.
Verification 4. Demonstration 5. Exploitation
Horizontal
Integration
Verification
Demonstration
1.998
1.999
2.000
7
The Project Phases
HORIZONTAL
WP01. Management WP02. External
Activities WP13. Evaluation

INTEGRATION
WP03. Technical Specifications
WP04. Prototype
VERIFICATION
WP05. Development
WP06. Review
Quality Guidelines
Start-up
DEMONSTRATION
WP07. Training Materials
WP08. Technical Update WP09.
Services Update
WP10. Social Update
WP11. Best Practices WP12. Socioeconomic
Impact WP14. Exploitation Plan
8
But,what is a Virtual Community?
9
The Virtual Communities
The Infoville Concept
Infrastructures Towns Intranet ISDN access
People
Integration Platform (IIP)
Services
Society

Institutions
10
What do I need to implement a Virtual Community?

• Network Infrastructure.
• Users.
• Contents (Services).
• Tools for the administration of Users and
  Services
• Statistics Control.
• Integration Platform.
• Tools to personalise contents.
• Replicability.

11
The Users

• INVOLVED AS TARGETED COLLECTIVE, Socio-economic
  impact, social update
• INVOLVED AS FEEDBACK PROVIDERS, WAMMI and
  ThinkAloud Tests. Standardised methodology to
  measure Site acceptance and improve it.
• INVOLVED AS EVALUATORS, Followers groups evaluate
  deliverables

• New INFOVILLE developments and ease of navigation
  are continuously and closely tested with users
• End users
• Service providers
• Public authorities
• Voluntary organisations
• SMEs and large commercial organisations

12
External Users
25 additional local and regional public
authorities acting as external users of the
project in 11 countries

• France
• Finland
• Italy
• Denmark
• Greece
• Germany

• Hungary
• The Netherlands
• Portugal
• Spain
• United Kingdom

13
Services

• The Services
• Public Administration Services
• Education and Training
• Electronic Commerce
• Transport
• Tourism
• Healthcare
• Personal Relationships
• etc ...

Common Approach
14
The project platform. Main features

• SERVICES INTEGRATION PLATFORM
• PERSONALISED AND USER FRIENDLY INTERFACE,
  MULTILINGUALITY
• TRANSACTIONS MONITORING
• USERS SERVICES MANAGEMENT TOOLS
• LEGACY APPLICATIONS SUPPORT
• EMBEDDED SECURITY SUPPORT (SSL, Certificates)
• SMART CARDS SUPPORT
• MULTICHANNEL CAPABILITIES, IP PORTAL ( PCs, Set
  Top Boxes, Video console Games, WAP Phones )
• SCALABLE SOLUTION
• INSTALLATION IN ANY ENVIRONMENT, 100 JAVA
• POWERFUL STATISTICS ENGINE REPORTS, MARKETING
  11

15
The Project Platform. Technology

• IIP THIN CLIENT 2K
• Protocols
• HTTP
• HTTPS
• IIOP
• Transport Network
• RTB
• ISDN
• SAT
• ADSL
• Cable
• Users terminal
• PC
• Set Top Box
• PDA
• Web Phone
• GSM
• Digital Decoder

• IIP SERVER 2K
• Runs with
• Systems
• Any system that supports a Java Virtual Machine
• Web Servers
• Any server that supports the Servlets
  specification
• Any EJB container
• Databases
• Any Database that supports the JDBC specification

• IIP SERVER 2K
• Tested on
• Systems
• Sun Solaris
• Microsoft Windows NT
• IBM AIX
• Linux
• Web Servers
• NetScape Enterprise Server
• Microsoft IIS
• Apache
• JWS
• OWS
• Databases
• Oracle 7, 8, 8i
• Microsoft SQL Server
• Adabas
• DB2
• Informix

16
The Project Platform. Architecture
Management Tool
Multichannel
External service
IIP Server
Web server Servlet JSP
IIP System Manager
IIP Gateway
XML

• Proce-
• ssor
• XSL
• XML

IIP Basic Services Servlets JSP Transfom
IIP Gateway
XML
SSL / X.509
JDBC
Legacy Systems
Smart Card Support
Transactions Monitoring
Database
17
Expansion and Dissemination

• Valencia, currently 13 V.C. Running, up to 53
  Towns during year 2000, plans to connect all
  Valencia Region Towns (540) in the next 2 years.
• Bavaria, plans to implement 22 telecenters, and
  connect farmers in Romania.
• Denmark, plans to connect and offer services to
  all Danish Towns in the next 2 years.
• Meisen, plans to implement Infoville services in
  5 new cities
• Hampshire, will sell services and consultancy to
  private companies.
• Torino,plans to extend Infoville to other
  territories in Italy.
• Vara, will produce and sell services based in
  Infoville philoshophy to the global market.

18
For more information management.infoville_at_tissat.
es http//digitalsites.infoville.net
Fernando Lucas flucas_at_tissat.es http//www.tissat.
es
WE HAVE LEARNED TO CREATE VIRTUAL COMMUNITIES
19
The Telecoms Operator point of view
Moisés Hernáiz Project Manager
20
Telefónica in INFOVILLE

• INFOVILLE COMES UP FROM THE WILL OF THE VALENCIAN
  AUTONOMOUS GOVERNMENT IN ORDER TO IMPULSE THE
  LOCAL SOCIAL AGENTS WITH THE PROGRESSIVE
  EXTENSION OF THE INFORMATION SOCIETY, WHERE
  TELEFONICA PLAYS THE IMPORTANT ROLE OF
  TECHNOLOGICAL PARTNER

21
Starting up INFOVILLE
Challenge in 1996 to implement and offer
telematic services to Users not yet used to new
technologies and Internet gt New Portal
development
22
Regional Framework
VALENCIA (SPAIN)
23
Regional Framework
Villena (Valencia, Spain)

• Population 31.476
• Extension 344,2 Km2
• Industry
• Toys
• Furniture
• Textile
• Shoes
• Telephone subscribers 9.817
• Population by age
• lt16 years 22,34
• between 16and 65 years 62,66
• gt 65 years 14,8
• Population by job sector
• Agriculture 8,8
• Industry 48,0
• Construction 3,0
• Services 41,0

24
Regional Framework

• Noviembre 1996
• Villena
• Mayo 1998
• Catarroja, Vall DUixo, Torrevieja, Elche
• Noviembre 1998
• Burriana, Altea, Oliva
• Marzo 1999
• Gandía
• Septiembre 1999
• Alaquàs

25
INFOVILLE in contracts
26
INFOVILLE in numbers
6.766 ISDN lines (1.9 of Spain, but 18 of
Valencia) 10.810 homes connected 41.078 users
(14.7 of objective population) 18.043 mail
accounts opened 23.644 hours of courses on New
Technologies 5.911 people attended those
courses 25.385 calls to Infocentre 500.000 hits a
week -gt 142.000 pages a week
27
Infoville in numbers (II)

• Infrastructures
• 6.845 PCs installed
• 6.766 ISDN lines
• 2x2Mbps internet links
• 6x512 Kbps point-to-point links
• 3x256 Kbps point-to-point links
• 18 Unix servers
• 6 W/NT servers
• Training
• 5.911 courses
• 4 course hours per user
• 250 sector meetings
• 25 massive presentations
• gt150 meetings with interest groups

• User support
• 10.810 subscribers in 9 towns
• 41.078 real users
• 25.385 calls to the Infocentre
• 19.951 faults solved
• 3.518 faults solved on site
• Services
• 34 groups of services per city
• 245 services per city
• 178 businesses in teleshopping
• 2.090 goods in the network
• (Grow rate 5 weekly)
• 500.000 hits a week

28
Statistics of INFOCENTRE
29
Users by sex and age
30
INFOVILLEdoes not compete against Internet
31
Topic groups more frequently used
32
More frequently used services
33
Statistics of connections
34
Statistics of connections/day
35
INFOVILLEgenerates additional voice traffic
minutes/linexday Average traffic
15.7 Average traffic Infoville 20.2
36
INFOVILLEmotivates loyalty to Telefónica
37
For more information management.infoville_at_tissat.
es http//digitalsites.infoville.net
Moisés Hernáiz moises.hernaiz_at_telefonica.es http/
/www.telefonica.es
WE HAVE LEARNED TO CREATE VIRTUAL COMMUNITIES