PPT – Start Own Call Center | Inbound/Outbound Projects PowerPoint presentation

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Start Own Call Center | Inbound/Outbound Projects

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Title: Start Own Call Center | Inbound/Outbound Projects

1
How to Start Call Center in India

2
Introduction of call center

One of the main factors that contribute to the
success of a company is customer service. It's
very important for a business to provide clients
and customers and vendors with a support system.
In this lesson we will discuss three main types
of call centers and explain the job
responsibilities assigned to each type of center.
The three major classifications of call centers
are inbound, outbound, and automated. Businesses
use these three types of call centers for various
product or service needs that require an
increased amount of customer service.

3
The Inbound Call Center

The first type of call center is the inbound call
center. This type of center is used for customer
service questions and transactions. Examples of
the information and services provided can
include
Chat support
Email responses
Technology support
Loyalty programs
Other services are often provided as well, but
these are the most common ones. The inbound call
center can be located in the corporate office or
another location that is run by the business
itself, or it can be centrally located at a site
where many agents from numerous companies work
together in the same location. This arrangement
is commonly referred to as 'outsourced.' The
center can be located domestically (in the United
States) or internationally (in another country).
There are also an increasing number of
representatives that do this type of work
remotely from their own home.

4
The Outbound Call Center

The second type of call center is the outbound
call center. This type of center is used mainly
for sales, promotions, and market research.
Examples of services provided can include
Election polling
Warranty extensions
Appointment scheduling for cable television
Call backs for online price quotes
Following up on leads for product or service
sales
As with an inbound center, the outbound call
center can be located in-house, outsourced, or
remote. This type of center is typically located
in the originating country of the business, but
can be international as well.

5
How to apply for call center license

6
Applicability of OSP Registration to Start Call
Center

7
Requirements for OSP Registration

Any company/ entity/service provider has to be a
private limited company if it wants to obtain OSP
registration. Hence it is important
to incorporate a private limited company before
proceeding with OSP registration. The Ministry of
Corporate Affairs (MCA) is taking great steps to
ensure faster processing of company incorporation
applications. The ministry aims to do so
with One-Day Company Incorporation with SPICe.
The company has to start with the application
form for OSP registration with the proper format.
You can click the link of Department of
Telecommunication OSP registration page to
download the format of the form.
Along with the properly filled forms companies
have to submit a few documents to ensure a smooth
registration process.

8
Document Checklist for OSP Registration

9
Compliances of OSP Registration

A company after its OSP registration has to stay
compliant with guidelines set by the Department
of Telecommunication (DOT) in order to ensure
smooth day-to-day functionality.
The OSP license is valid for a maximum of 20
years unless explicitly mentioned otherwise.
Registered OSPs have to file an Annual return to
stay compliant with their registration. This
annual return should mention activities being
conducted in the present capacity of the firm.
Companies have to file an Annual return for OSP
license renewal 6 months before the financial
year concludes.

10
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