Automate your call center operations with Voxvalley’s IVR - PowerPoint PPT Presentation

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Automate your call center operations with Voxvalley’s IVR

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Greet your customers with a professional interactive voice response (IVR) system provided by Voxvalley and route calls to the right team based on the caller’s input. – PowerPoint PPT presentation

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Provided by: tejaswini321
Tags: ivr | video | voice | voip

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Title: Automate your call center operations with Voxvalley’s IVR


1
Automate voice interactions connect customers
faster for sales support with smart routing.
Empower uplift customer experience with self
service options by giving them the required
information and authority to be redirected to the
right channel taken care by easily manageable
call flows behind the scenes. Optimize support
processes, generate leads, run campaigns via TTS
or recorded audio, gain valuable analytics by
collating DTMF responses AI powered insights.
Integrate with other APIs or virtual and
toll-free numbers to develop multi level IVR call
flows.
IVR PLATFORM
Accelerate customer engagement with intelligent
IVR
2
Use IVR For
  • Inbound Outbound Sales via voice calls
  • Inbound Outbound Support via voice calls
  • Generate Leads
  • Collect feedback on an event, product or service
  • Run Campaigns
  • Promote Product or Service
  • Collate Customer Pulse on a product or service
  • Market promotional offers

3
IVR API Features
Other API's
  • Single Multi level IVR call flows
  • Time based Skill based call routing
  • Programmable extensions
  • Intuitive drag drop Designer
  • Quick Deployment
  • Secure Scalable Platform
  • Analytics Dashboard, AI powered insights
  • wav, mp3 files, text supported for IVR campaigns
  • Call Bridging
  • IVR call flow configuration
  • IVR Outbound calling
  • Text to Speech
  • IVR Campaign
  • IVR File Upload
  • Missed Call
  • Call Recording

4
  • CRM Integration
  • Self-Care Developer Portal
  • White Labelling
  • Minimal Maintenance
  • Business Insights on traffic, costs
  • Step by Step guides for Integration
  • Flexible Rate Plans Transparent Billing
  • 24x7 Technical Support
  • Ensured ROI
  • Manage Customers, Projects Independently

Benefits
o Secure Online Payment option
5
Why Voxvalley?
10000 white labelling solutions in 45 countries
used by 40 million subscribers still counting!
  • We develop ground-breaking products that are
    curated with extensive research on modern day
    communication needs. Our approach of building a
    product based on market and technology research
    clubbed with our agile methodology of
    development makes us stand out with our scalable
    yet cost-effective solutions suitable for diverse
    markets.
  • Please know more by visiting About Us

10000
White labelling solutions
40
45
  • In House Industry Expertise
  • Compliance Satisfactory Products
  • Time Money saving to reach global market

o Multi Tenancy
  • Modern Cloud Infrastructure
  • Less Investment to upscale

Million Subscribers
Countries
Register on our Self-Care Developer Portal and
follow the available documentation to integrate
our SDKs
Reach us at sales_at_voxvalley.com for
further information.
Get Started Now
Singapore 65 3129 0093
USA 1 415 521 3536
India 91 40 4020 0617
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