Becoming a Person of Influence

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Becoming a Person of Influence
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Vignette 1
Everything in your life must changeNOW. TRT
044
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• How to be a more effective change agent...

• How to have more impact...

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Another brochure is not the answer.
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Tool of Influence 1

• Be likeable.

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WIC Clients Want to Feel

• Valuable
• Important
• Honored
• Capable

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Accept and like your clients.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Refrain from asking sensitive questions.

Are you havingANOTHER baby?
Do both of your children have the same father?
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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Smile.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Make your client feel comfortable, welcome and
  relaxed.

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Try some of these simple steps tomorrow

• Tell your client that youre happy to see her.
• Thank her for coming.
• Give a sincere compliment.
• Tell her shes doing a great job.
• Show an interest in her personally.
• Talk to her children.
• Listen to her.
• Share something personal about yourself.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Establish a common bond between you and your
  client.

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WIC educators can increase their influence with
statements like

• Im a mom, too.
• I feel pressed for time, too.
• I struggle with my weight, too.
• My childs weight was a little high at that
  age, too.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Be positive.

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Tool of Influence 1 Be likeable.

• Negative approach client may feel attacked.
• Positive approachclient is more likely to listen
  and make changes.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Avoid words that have harsh or negative
  connotations.

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Tool of Influence 1 Be likeable.

• Actions that make you likeable
• Present the clients problem as temporary.

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Vignette 2
Be likeable. TRT 056
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Tool of Influence 2

• Give them something.

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Tool of Influence 2 Give them something.

• Give clients something they value.

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Vignette 3
This is temporary. TRT 100
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Tool of Influence 3

• Give them exclusive information.

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Make your information, tips and messages feel
exclusive.
Tool of Influence 3 Give themexclusive
information.

• Use questions that encourage the client to reveal
  whats important to her.
• Provide time for the client to think about her
  responses.
• Listen fully to the client using your heart and
  head.

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Tool of Influence 3 Give themexclusive
information.
Make your information, tips and messages feel
exclusive.

• Label materials with client or childs name
• Ask the client to write her own action plan

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Tool of Influence 4

• Use emotion when talking to your client.

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3-Steps to persuade othersaccording to Aristotle
Tool of Influence 4 Use emotion.

• 1. Credibility
• 2. EMOTION
• 3. Logic

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are more important than
Tool of Influence 4 Use emotion.
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Talk about the emotional benefits of taking
action.
Tool of Influence 4 Use emotion.
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Vignette 4
A few things I do. TRT 124
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Tool of Influence 5

• Let them know what others are doing.

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Vignette 5
How others make this work. TRT 157
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Tool of Influence 6

• Get them to make a commitment.

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Ask questions.
Tool of Influence 6 Get them to make a
commitment.

• What will you do first?
• When do you think you can get started?
• How do you think this will work for you and your
  family?

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Try verbal confirmations.
Tool of Influence 6 Get them To make a
commitment.

• Are you willing to give _____ a try?
• Can I count on you to give me feedback on _____
  next time?
• Will your family get to try _____ this month?

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Vignette 6
What idea can you try today? TRT 118
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FINAL Tool of Influence
Tool of Influence 7

• End the visit on a high note.

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Vignette 7
A person of influence in 6 minutes... TRT 607