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Toxic Talk:

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Toxic Talk: What Would You Say? 1 16 17 2 Learning Objectives Define toxic talk Identify the negative effects of toxic talk in the workplace Recognize when their ... – PowerPoint PPT presentation

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Title: Toxic Talk:


1
Toxic Talk
  • What Would You Say?

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Learning Objectives
  • Define toxic talk
  • Identify the negative effects of toxic talk in
    the workplace
  • Recognize when their communication has turned
    toxic
  • Respond proactively when others are engaged in
    toxic talk in the workplace

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Toxic Talk
  • Toxic talk is any communication that becomes
    damaging to either the employees or the
    organization.
  • The three most typical types of toxic talk are
    gossip, gripes and rumors.

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Gossip
  • Gossip is conversation of a social nature that
    is
  • personal
  • sensational
  • usually derogatory

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Quote
  • There is so much good in the worst of us,And
    so much bad in the best of us,That it hardly
    becomes any of usTo talk about the rest of
    us.-Anonymous

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What would you say?
  • To Doris
  • To Mattie
  • To Richard
  • To Christine
  • To Carol

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Recommended Approach
  • Arrange to meet in a private place where you
    wont be interrupted
  • State the problem and the effect it has on you,
    others and the organization
  • Get agreement there is a problem
  • State your expectations and get commitment

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Ask Yourself
  • Is what I am about to say true?
  • Is it harmless?
  • How would I feel if someone said something
    similar about me?
  • How would I feel if the person I was discussing
    suddenly happened upon my conversation? 
  • Would I be embarrassed? 

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Ask Yourself, continued
  • How would I feel if I saw my words quoted in
    tomorrows newspaper?
  • How am I going to feel later if I say this? (or
    listen to this?)
  • Am I directing my comments to the right
    individual?
  • Can this person do something about my concerns or
    am I just griping?

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Social Conversation or Toxic Talk
  • Shelly had her baby yesterday, its a boy!
  • The baby Barb is carrying isnt her husbands!
  • I drove by Third Street last night and guess
    whose truck was still outside the bar?
  • Mr. Thompson had a heart attack last night and
    will be out of the office for the next few weeks.

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Social Conversation or Toxic Talk
  • We need to come up with a more efficient process
    for handling errors.
  • Bob said that Jim is going to choose Carol for
    the next team lead position, but it hasnt been
    announced yet.
  • Greg doesnt know what hes doing asking for all
    this information, hes wasting our time.
  • Did you see the all employee memo, we are getting
    out today at 300 p.m. for the holiday.

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Gripes
Gripes are complaints that are discussed with
individuals who can do nothing to change or
effect the situation or problem.
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What would you say?
  • To Cedric
  • To Mark
  • To Chan
  • To Suzanne

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Rumors
  • Rumors are bits of unverified information that
    circulate through the office grapevine
  • They are most common in environments that are
    confronted with uncertainty.

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Rumors The Situation
  • Listen to The Situation

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What would you say?
  • To Melody
  • To Max
  • To Jim
  • To Dan

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Toxic Talk What
Would You Say?
Thank you for your participation.
17
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