Discipline

1
Discipline

• OS352 HRM
• Fisher
• Oct. 21, 2003

2
Agenda

• Debrief on performance management group exercise
• Performance improvement and progressive
  discipline
• Review HR Magazine article

3
Performance management exercise

• When determining how best to conduct performance
  management, need to look at
• Relevant job activities to cover
• Who has opportunity to observe?
• Balance between
• Behavioral and outcome based measures
• Team and individual assessment
• Efficiency and providing information
• New work forms often make us ask
• Are we paying people for their time or for the
  work they perform?

4
Performance improvement

• Part of performance management process
• Two perspectives
• Career focus Im doing fine now, but how can I
  improve for the future?
• Performance focus Im not doing well, how can I
  improve my current performance?
• Important to identify cause(s) of poor
  performance

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Progressive Discipline

• Need to communicate rules
• Typical steps
• Verbal warning
• Written warning
• Suspension
• Termination
• Why is progressive discipline important?

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Wrongful discharge

• Based on employment at will
• Implied agreements
• Public policy
• Lawful behavior
• Progressive discipline often provides evidence
  for cause

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HR Magazine articleDiscussion Questions

• What laws did the companies described in the
  article appear to break, if any?
• What organizational justice principles did they
  violate, if any?
• What kind of off-duty behavior policy would you
  recommend employers adopt?

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Example 1

• Your administrative assistant is consistently
  late for work. You have tried to correct the
  problem once before, but to no avail. The
  employee needs this job, and so you are reluctant
  to address the issue again.
• How do you approach this situation?

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Example 2

• You have received several complaints about Jill,
  one of the new account managers you supervise at
  a large bank. Specifically, customers claimed
  that Jill was rude to them when they asked
  questions about the various account options
  available to them.
• How do you approach this situation?

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For next class

• Topic Training
• Read Chapter 7
• What is a managers role in the training
  function?
• Bring list of training courses from scavenger
  hunt