High Performance Organization

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High Performance Organization
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2.1 The Free Flow
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• Goods/ Services
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• Capital
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• Information
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• People
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2.2 Consumer Trend
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• Speed and convenience
• Fragmented
• High expectation
• Emotional needs
• Lifestyle spending
• More traveling

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3 Thailand Transitional Stage
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• ????????????????????
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• Political reform
• Economic reform
• Public sector reform
• Private sector reform
• Social reform

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4 Public Sector Reform
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• Good Governance
• Evaluation
• Transpiration
• Speed
• ???

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The New Leader
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A Complementary

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Vision
Change
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Leadership
Newly established
Historical Success culture
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Management
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Task Relationship
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A sensible and appealing Picture of the
future
Vision
Leadership creates
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A logic for how the vision can be achieved
Strategy
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Specific steps and timetables to implement
strategies
Plan
Management creates
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Plans converted into financial projections and
goals
Budget
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Define how to do routine jobs
Process
Operation creates
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A collection of process
Manual
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Common Traits among Leaders
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• Passion (love what they do)
• Intelligence creativity thinking (smart, see
  act on opportunity)
• Great communications skills (communicate clearly,
  inspiring)
• High energy level (work hard)
• Egos in check (quite humble)
• Inner peace (calm, least stressed, role model)

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Government Performance
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Public Sector Transformation- Common Themes
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Transformation initiatives have a number of
common themes ,including

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• ????????????????????? E - Government

• Horizontal government
• Shared services
• Culture of change
• Improving customer services
• Demands of constituents
• Exiting programs and services with low or little
  value
• Engaging the private sector
• Evaluating return on assets
• E-Government as an enabler

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Government Performance
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From Industrial Age to Information Age Government
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Government Performance
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Ten Emerging Government Performance Trends
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Citizen-Centered
Multi-Channel Government
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Managing / Budgeting for Outcomes
Enterprise-Wide Transformation
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Joined-Up Government
Performance-Based Grants
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Shared Services
Increased Choice in Services
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Civil Services Reform
Market Pricing of Infrastructure
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Manager Vs Leader
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• Manager
• Do things right
• Administer
• Rely on control
• Accept the status quo
• Focus on the present
• Avoid risks
• Have their eyes on the
• bottom line
• Organize and staff
• Are given position

• Leaders
• Do the right things
• Innovate
• Rely on trust
• Challenge the status Quo
• Focus on the future
• Take risks
• Have their eyes on the
• horizon
• Align people with a direction
• Take initiative to lead

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The New Strategy
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From Inspiring to Driving Provincial Agenda
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Creative
Strategic
Administrative
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Inspire your dream
Manipulate your dream
Make your dream come true
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Identify what you Want to be / do
Play with your choice strategically
Act to make it happens As you wish
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Management Theories
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Mission
Mean
Management
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Vision Strategy Direction Objective
MBO TQM Reengineering Empowerment 7s Model
Benchmarking Balanced scorecard
Management by Objective ??????????????????????????
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Total Quality Management ?????????????????????????
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Leader
Manager
Analyst
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???????????????????????????? 4 ??????????
SWOT Analysis
Where are we now? ??????????????? ? ???????
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Vision and Goals
Where do we want to go? ??????????????? ???????
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How do we get there? ????????????????????????????
Strategies
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What do we have to do or change? ?????????????????
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Implementation
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????????? / ?????????? / ?????????????????
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Risk Management
Measures
Strategy Map
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Project Management
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Knowledge Management
Blueprint for Change
Performance Review
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Process Improvement
P.O.C.
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Competencies
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Value Innovation
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• Easy to imitate
• Incremental scale
• Value added

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Innovation Without value

• Technology-driven
• Futuristic
• Buyers not ready to accept

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Value innovation

• Align innovation with price cost

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7s Model
of Organization Alignment
7 ???????????????????????
HARD
SOFT

• Structure
• System
• Staff

• Shared value
• Style (creativity)
• Skill (talent)
• Strategy

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Organizations fitness
flexibility X speed X vision experience
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Charaterictic of CEO
????????????????? CEO
Change
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Leaders
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System thinking / Integration
Administrator / Manager
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