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Case 28 Micom Caribe

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1981 First pubic stock offering was made. 1988 MCC was ... Cross-training and flexibilty. Quality Crash of 1989. Reconfiguring Manufacturing Operations ... – PowerPoint PPT presentation

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Title: Case 28 Micom Caribe


1
Case 28Micom Caribe
  • Jacqui DeeganChris Corey
  • March 28, 2002

2
Micom Communications Comapany
  • Based in Simi Valley, CA
  • Founded in 1973
  • World pioneer in the data communications industry
  • One manufacturing facility Micom Caribe
  • 1981 First pubic stock offering was made
  • 1988 MCC was bought out by a private investment
    firm
  • MCC has over 400 customers
  • 60 of sales from customers 40 from OEMs

3
Micom Caribe
  • The only manufacturing facility of MCC
  • Began operations in April, 1981 in Puerto Rico
  • Original facility was 11,000 square feet, but by
    1990, they had moved into a facility that was
    75,000 square feet
  • Plant employed 214 people
  • Operation Bootstrap
  • Section 936

4
Microm Box
  • Microm Box manufacturing differed from what
    Caribe had been used to doing
  • Based on a novel modular electronic design
  • Advertised it as a quality product to
    differentiate if from competitors, but they
    didnt have a solid definition of what quality
    was.

5
Quality Crash of 1989
  • Poor manufacturing process
  • Lack of proper management
  • Employees werent allowed to make their own
    decisions
  • No quality improvement tools
  • Zen and The Art of Operations Strategy
  • Managing middle managers
  • Tools for quality improvement
  • Cross-training and flexibilty

6
Reconfiguring Manufacturing Operations
  • Process Improvement Teams
  • Knowledge, Negotiation, Experimentation
  • The Feature Pack Cell
  • Marathon

7
Charting a Course
  • World class quality
  • Flexibility
  • Improvements to MCC not just Micom Caribe
  • More Employee Empowerment
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