WORK%20IMPROVEMENT%20TEAMS%20(WIT)

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WORK IMPROVEMENT TEAMS(WIT)

• Dr S Sridharan

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WHAT ARE WITS?

• They are essentially employee-based small group
  activities.
• Their aims
• To provide staff with opportunities for
  meaningful involvement
• Contribution and challenge
• Bottom line results-higher quality outputs and
  service and
• Improved productivity

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• WIT comprises a group of between 3-15 members
  belonging to the same work unit (e.g. the OPD
  members) who meet regularly to identify, analyze
  and solve problems and improve outputs of their
  work unit.
• They also implement improvement measures or
  recommend them to management

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WHAT ARE WIT OBJECTIVES?

• WITS aims to improve
• Performance
• Quality of service, output
• Productivity
• Motivation
• Making work more meaningful
• Providing little challenges here and there
• Having open and effective communication
• Developing more positive attitudes

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• The Quality of Work Life (QWL)
• Job satisfaction
• Work environment
• Teamwork and human relations

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WITs seek to effect qualitative improvements in
the following areas

• Service to the customer / public
• Inputs, outputs
• Use of resources
• Procedures, workflow, systems, methods
• Work environment
• Workload management
• Coordination
• Safety
• Efficiency and effectiveness
• Skills and knowledge

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ROLE OF THE LEADER

• Gets subordinates to join WIT activities
• Leads the WIT and involves team members in
  solving problems or bringing about improvements
  relevant to the teams work
• Works closely with the facilitator in projects
  undertaken by WIT

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ROLE OF WITs MEMBERS

• Attend meetings regularly
• Share and contribute ideas, effort and time to
  help and improve the teams effectiveness
• Cooperate with and help team leader and others
• Participate in problem-solving activities of the
  group
• Effect improvements arising from projects carried
  out by the team

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ROLE OF THE STEERING COMMITEE

• Sets overall goals and objectives for WITs
• Sets policies and procedures for WITs operations
• Promotes WITs activities
• Selects and appoints WITs facilitators
• Evaluates and rewards WITs activities
• Allocates rsources for WITs operation
• Manages WITs programme and takes corrective
  action wherever necessary

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ROLE OF THE FACILITATOR

• Energizes and catalyses the formation of WITs
• Trains WIT leaders
• Coaches and advices the leaders and members e.g.
  reminds the WIT to take into account
  organizational and customer needs, and helps the
  WIT accept feedback positively
• Acts as a link between the WITs and the Steering
  Committee provides feedback to both and
  coordinates the management presentation
• Registers WITs, monitors and reports WITs
  activities to the Steering committee

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• HOW DOES A WIT OPERATE

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Basic Steps
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Step 1 Identify areas to be improved
Step 5 Communicate Recommendations to
management
Step 2 Priorities and select areas to be
improved
Step 6 Implement
Step 3 Collect, examine and Analyze data
Step 7 Monitor and take corrective action
Step 4 Develop proposals / recommendations
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Thank You