University of Houston Windows 2000 November 13, 2001

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University of HoustonWindows 2000November 13,
2001
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Windows 2000 Project Team Division of Information
Technology Mary Dickerson, MCSE, Project Leader
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Presentation Overview

• Overview - UH Environment
• Project Team Lifecycle
• Lessons Learned

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UH Environment
Overview
The University of Houston System includes

• UH (Main Campus)
• UH-Downtown
• UH-Clear Lake
• UH-Victoria
• Four off-campus institutes

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UH Environment
Overview

• The UH Main Campus includes

• 14 Colleges
• 8 Administrative Divisions
• 32,000 Students
• 4,000 Faculty Staff

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IT Environment

• Diversity of colleges divisions
• Separate
• Independent
• IT development disjointed
• IT infrastructure focus
• More on networks
• Less attention to desktops
• Explosion of Windows services
• Bias towards action, rather than planning

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Network Infrastructure
Current environment

• Flat, bridged network configuration
• 17,000 network devices
• Large broadcast domain
• DNS
• Currently handled by 3 Unix\Linux machines
• DNS resolution for some of other UH campuses
• DHCP
• Handled by 2 Linux machines
• Available for campus-wide use
• Utilizes two non-overlapping scopes

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Windows Infrastructure
Current Environment

• Disconnected structure
• Rapid growth in Windows services
• Does not scale campus-wide
• Multiple domains/different administrators
• High support costs
• Inability to sub-divide administration
• Current NT limitation
• Required separate domains
• Multiple trust relationships
• Managed by many administrators
• Adds considerable complexity

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Key Architecture Projects
Building a New Infrastructure

• Network Refresh Project UH main campus
• Implementation of a routed environment
• ATM and gigabit backbone
• Switched 10/100 Mb connections to the desktop
• Windows 2000 Project
• Active Directory implementation
• Domain consolidation
• Desktop management

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Choosing Active Directory
Windows Infrastructure Solution

• Ability for distributed management
• Resource administration closer to user
• Simplification of current environment
• Domain consolidation
• Decreased support costs
• Interoperability w/non-Microsoft services

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From Chaos...
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To Active Directory
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Project Lifecycle

• Phase I - Focus IT Win 2000 Project Team
• Team members identified
• Product education
• Mission statement

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IT Project Team Members
Support Center
Software Services
Student Labs
NPDG
OSG
Information Services
SDR
MIS
PeopleSoft
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Project Lifecycle

• Phase II - Team focus Desktop issues
• Communication with campus
• Statements by IT
• Web site created
• Documentation for customers
• Support provider information
• Training
• Goal Support staff training on limited budget
• Custom class trainers, documentation specialists
  support team leaders (MOC 1554/1574 based)
• Instructor-led training to all IT support staff
• Web based training available
• Configuration testing
• Tested popular UH applications

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Project Lifecycle

• Phase III - Team focus Infrastructure issues
• Identification of design concerns
• MS 2-Day Jumpstart Deployment Overview
• Deliverable MCS Windows 2000 Assessment
• Executive Briefing for IT Management
• Goal Management education leading to statement
  of support direction
• Presentation
• White paper

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IT Executive Briefing
Presentation Overview

• MS Windows 2000 Product Overview
• Intro to Windows 2000 Project Team
• Analysis of Windows 2000 w/ Respect to Current
  and Planned IT Services
• Metamorphosis Scope of Windows 2000 Project
  Mgmt Commitment
• Conclusion

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Project Lifecycle

• Phase IV Team focus split Desktop
  Infrastructure
• Desktop
• Continued application testing
• New training development
• Additional user documentation
• Infrastructure
• Focus on design issues
• Meetings with Lucent Consultants
• Test lab development

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Project Lifecycle

• Phase V - Focus campus community
• Increased development of user Web resources
• Windows 2000 Campus Workshop sessions
• General
• Audience Entire campus community
• Technical
• Audience Faculty/Staff w/computing
  responsibilities
• Dialogues with other UH campuses

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Agenda General Session

• Intro to IT Windows 2000 Project Team
• MS Overview - Win 2000 Professional
• UH Site Licensing MS Campus Agreement
• Win 2000 General UH Support Info
• UH Training Resources
• Overview of Windows 2000 Server
• UH Windows 2000 Infrastructure Issues
• Q A
• Closing

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Agenda Technical Session

• MS - Intro to Windows 2000 Professional
• Windows 2000 Deployment Information
• Single Small Scale Deployments
• Large Scale Deployments
• Break
• MS - Intro to Windows 2000 Server
• UH Infrastructure Issues
• Questions Answers
• Closing

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Project Lifecycle

• Phase VI - Focus Detail design (Current)
• Test lab expansion
• Infrastructure design testing
• Work with college/division representatives
• Appointed representatives Profile

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Project Success

• Factors
• Project team organization leadership
• UH Windows 2000 Web site
• Test lab development
• Collaboration of UH colleges divisions
• Microsoft resources
• Planning workshops
• Product deployment information
• Benefits
• Collaboration among all technology providers
• Joint development of standards for environment
• Decrease in enterprise-wide support costs
• Increased partnership opportunities
• Compaq - servers for lab consulting
• Microsoft consulting resources

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Lessons Learned

• Collaboration is key
• Within the IT organization
• Among campus colleges and divisions
• With external resources
• Hardware vendors Compaq
• Software vendors Microsoft
• Strong project leadership essential
• Communication
• Web site
• Workshops for customers
• Collaborative comprehensive design
• Design process requires official voice
• Representative selected by units
• Microsoft resources are essential
• Helped understand complex technical issues
• Assisted with education of campus community

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Windows 2000 Project
Fouty Change Title slide to show budget
presentation to ITCC Also, is that the way you
want your title presented. Spell out?
Web Site http//www.uh.edu/Windows2000 Email
Address Windows2000_at_uh.edu