CCSA Standardization activities on

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DOCUMENT GSC15-PLEN-47r1
FOR Presentation or Information
SOURCE CCSA
AGENDA ITEM 6.9
CONTACT(S) qifeng_at_bupt.edu.cn
CCSA Standardization activities on ICT
Management and Operation (ICT MO)
Qi Feng CCSA
Global Standards Collaboration (GSC) GSC-15
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Outlines

• CCSA Current Activities
• Challenges
• Proposed Resolution
• Supplementaries
• IT service WP Proposed Standards
• ISO/IEC (JTC1) Approved Standards

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Current Activities --ICT Management and Operation
Framework
5
MO Service (Provision )
3
MO Organization
ICT MO Scenarios
4
Process
1
2
Supporting System
Managed Objects
5
MO service (Outsourcing )
4
Current Activities --Standardization Scope of ICT
MO
Managed Objects
1
2
Supporting System
4
Process
Standardization Space
3
5
Solution Space
MO Organization
MO Service
5
Current Activities --Standardization gap analysis
CT Field
IT Field
OGC
ISO
BSI
ISACA
ISO
OSI Sys. Mgt.
ITU-T
ITIL V2
BSI15000
ISO20000
COBIT
TMN
TMF
OSS
ITIL V3
IETF
SNMP
ITSMF
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Current Activities --Standardization harmonization

• Managed Objects
• ITU-T TMN
• ISO/IEC 17799

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Harmonization

• Process
• BSI ITIL V2, V3
• TMF OSS

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• Supporting System
• ITU-T TMN
• IETF SNMP

2

• MO Organization
• TMF OSS
• ISO ISO20000

5

• MO Service
• ISO ISO20000
• ISACA COBIT

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Current Activities --Programme and Direction
IT General ICT General
MO Service
qualification
0
MO Framework
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General ICT Facilities
ICT System
ICT Service

• Managed Objects
• ITU-T TMN
• ISO/IEC 17799

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General
MO Service Specified

• Supporting System
• ITU-T TMN
• IETF SNMP

3

• MO Organization
• TMF OSS
• ISO ISO20000

General
General MO Service
Specified
4

• Process
• BSI ITIL V2, V3
• TMF OSS

General MO
Service Specified IT Service
Specified
5

• MO Service
• ISO ISO20000
• ISACA COBIT

2008
2009
2010
2011
2012
2013
2014
2015
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Current Activities --Approved Standards

• IT operation and maintenance service management
  technical specification -- part 1 Framework
• IT operation and maintenance service management
  technical specification -- part 2 definition of
  management service
• IT operation and maintenance service management
  technical specification -- part 3 service
  management process
• IT operation and maintenance service management
  technical specification -- part 4 supporting
  system for management
• IT operation and maintenance service management
  technical specification -- part 5 Configuration
  Management DataBase (CMDB)

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Current Activities --Proposed Standards

• ICT service management standardization framework
• ICT service management framework
• ICT service catalogs management
• ICT service life cycle management
• ICT service provision management
• ICT service assurance management
• ICT service Quality management
• ICT Service process management

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Challenges

• Technology and service development
• Network and Service convergence and innovation
• ICT service industry chain reconstruction
• Diversity of requirements
• Telecom operators in transition
• Enterprise and government informatization
• ICT MO service outsourcing
• Standard Organization cooperation gap
• Domestic standardization cooperation
• International standardization cooperation
• ICT MO service qualification certification
  methods
• ISO 9000 qualification experience

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Proposed Resolution

• that the Participating Standards Organizations of
  GSC continue to support ICT management and
  operation standardization as a High Interest
  Subject
• to continue to bring a spirit of collaboration
  and mutual support to the development of ICT
  management and operation standards
• to work to identify and present areas of
  standardization that relate ICT management and
  operation with other High Interest Subjects, such
  as new SP/NO management operation requirements,
  IPTV, Home Networking, etc. and
• that the Participating Standards Organizations of
  GSC actively seek on going tactical coordination
  and collaboration of management and operations
  work programs (e.g. via the ITU-T JCA on
  Management and ITU-T SG2).
• to work to study the qualification evaluation
  mechanisms or methods to ICT MO service
  provision

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Summary

• ATIS focus on ICT service specified MO
  standardization activities, such as IPTV, NGN,
  and so on
• CCSA established a practical ICT MO framework
  which can harmonize most of the current ICT
  standardization achievements in different
  organizations
• Coordinate and collaborate with other
  organizations where appropriate
• Continue with cross-organizational coordination
  and collaboration

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Supplementary Slides
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IT service WP Proposed Standards

• IT operation and maintenance service general
  requirement
• IDC operation and maintenance service
  specification
• IT System operation and maintenance service
  specification
• IT Operation and maintenance service security
  specification
• IT peripheral equipment operation and maintenance
  service specification
• Emergency operation and maintenance service
  specification

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ISO/IEC (JTC1) Related Standards

• ISO/IEC 20000-12005 Information technology --
  Service management -- Part 1 Specification
• ISO/IEC 20000-22005 Information technology --
  Service management -- Part 2 Code of practice
• ISO/IEC TR 20000-32009 Information technology --
  Service management -- Part 3 Guidance on scope
  definition and applicability of ISO/IEC 20000-1
• ISO/IEC DTR 20000-4 Information technology --
  Service management -- Part 4 Process reference
  model
• ISO/IEC TR 20000-52010 Information technology --
  Service management -- Part 5 Exemplar
  implementation plan for ISO/IEC 20000-1

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Thanks!